Incident Manager Job Vacancies in Pune

Hiring: Site Reliability Engineer (SRE) Location: Pune Experience: 6-9 YearsJob SummaryWe are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in Kubernetes, monitoring, and infrastructure reliability. The ideal candidate should have hands-on experience in managing scalable systems, improving application performance, and ensuring high availability.Key ResponsibilitiesManage and maintain highly available and scalable infrastructure.Deploy, manage, and troubleshoot Kubernetes environments.Implement monitoring, alerting, and observability solutions.Identify and resolve production incidents and performance issues.Automate operational tasks and infrastructure processes.Improve system reliability, availability, and performance.Participate in incident management and root cause analysis.Required SkillsStrong experience in Site Reliability Engineering (SRE).Hands-on experience with Kubernetes and container orchestration.Expertise in monitoring and alerting tools such as Prometheus and Grafana.Knowledge of Linux, networking, and cloud infrastructure.Experience with scripting and automation using Python or Shell.Understanding of CI/CD, Docker, and infrastructure automation.Experience in production support and incident management.QualificationBE/BTech/MCA or equivalent qualification in Computer Science, IT, or a related field.

Hi,Job Description for centralized IT service desk agentRoles and Responsibilities:Understand organizations current and ongoing process.Patiently listen to callers queries / issues and understand it technically / process wise.Provide L1 voice, email, and chat support for L1 IT Issues and queries.Quickly diagnose and troubleshoot basic technical (L1) issues, refer internal KB articles to provide accurate solutions.Ability to quickly understand the root of reported IT issues.Provide resolutions within agreed time limits (Defined SLAs).Properly and timely escalate unresolved issues to appropriate internal teams.Ensure all issues are properly logged.