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Ground Hostess job descriptionThe Ground Hostess plays a crucial role in the airport operations, ensuring a smooth and pleasant experience for passengers. Their responsibilities include:Greeting and assisting passengers: They are the first point of contact for passengers, providing guidance and support throughout their journey.Check-in and ticketing: Ground Hostesses verify travel documents, issue boarding passes, and handle baggage check-in and ticketing.Special needs support: They assist passengers with limited mobility, unaccompanied minors, or those with infants.Information and communication: They answer queries about flights, delays, and procedures, and provide information on flight schedules and gate changes.Ramp services: They assist with aircraft guidance, stock refreshments, and coordinate baggage loading/unloading.Problem-solving: They resolve issues with lost/damaged baggage or unexpected travel disruptions.Ground Hostesses are essential for maintaining the airline's reputation and ensuring the safety and comfort of passengers. They require excellent communication skills, patience, and the ability to manage time-sensitive tasks. HR APARNA - 9875678239

Key Responsibilities:1. Perform aviation-related duties: This includes tasks such as assisting passengers during boarding, ensuring safety regulations are followed, and providing in-flight services.2. Provide hospitality services: Greeting passengers, serving meals and beverages, and attending to their needs throughout the flight.3. Carry out steward activities: Assisting passengers with their luggage, maintaining cleanliness on the aircraft, and ensuring a comfortable environment.4. Execute air hostess activities: Conducting safety demonstrations, handling emergency situations, and fulfilling passenger requests.5. Engage in cabin crew activities: Collaborating with team members, communicating effectively, and ensuring a smooth operation onboard.6. Assist in ground staff activities: Supporting ground operations, coordinating flight schedules, and resolving customer queries.7. Fulfill hostess activities: Welcoming guests, escorting passengers to their seats, and providing exceptional customer service.Required Skills and Expectations:- Strong communication skills to interact with passengers and team members effectively.- Ability to remain calm under pressure and handle emergency situations efficiently.- Attention to detail to ensure safety protocols are followed and passenger needs are met.- Customer-oriented mindset to provide a pleasant flying experience.- Willingness to work variable hours and shifts, including weekends and holidays.- Physical fitness and stamina to endure long flights and perform manual tasks.

NEEDED AIRPORT GROUND STAFF HR Mr. Nitin Sharma Check-in: Greet passengers, verify tickets and travel documents (passport, visa, etc.). Seat allocation: Assign seats to passengers. Boarding pass issuance: Issue boarding passes, which are documents that allow passengers to board the aircraft. Baggage handling: Assist with baggage check-in and weigh luggage. Passenger assistance: Provide assistance to passengers, including those with special needs or those experiencing fear of flying. Boarding gate duties: Process passengers at the boarding gate, ensuring they have the correct boarding pass and documents. Has to receive the bookings, make reservations in the GDS System and other travel portals, and have to pass the booking to the Consolidator to issue the tickets. Once the booking is confirmed and tickets are issued, the candidate has to do the billing in the accounting software (we will provide the training) and has to send the bills to the clients. Handling Reservations & Ticketing ( Domestic and International) *The candidate will have to provide end to end services to the client. Handling Bookings, Documentation, Complaints handling, etc. Has to communicate with the client over the telephone, emails and whatsap. *Taking care of the safety and security of the passengers on flights *Need to Serve Meals on Board to the Customers with a Hospitality Attitude *Person should have unblemished complexion and good body language Role: Ground Staff/Cabin Crew Industry Type: Aviation Employment Type: Full Time, Permanent Role Category: Flight & Airport Operations Education UG: Any Graduate,PG, Any Postgraduate High School, Secondary School, Diploma HR Mr. Nitin Sharma