Customer Service Manager Jobs

# Job Description - Field Sales Officer## Position**Field Sales Officer**## DepartmentSales & Marketing## Reports ToArea Sales Manager / Regional Sales Manager## Job SummaryThe Field Sales Officer is responsible for generating sales by appointing distributors, developing retail outlets, maintaining customer relationships, achieving monthly sales targets, collecting market intelligence, and ensuring timely collections. The role requires extensive field travel and regular interaction with distributors, wholesalers, retailers, pharmacies, supermarkets, and institutional customers.## Key Responsibilities### Sales & Business Development* Achieve assigned monthly, quarterly, and annual sales targets.* Develop new business opportunities within the assigned territory.* Appoint and manage distributors, dealers, and wholesalers.* Increase product availability and visibility in retail outlets.* Conduct daily market visits and retailer engagement.* Identify new customers and convert leads into business.* Execute company sales and promotional campaigns.### Distribution Management* Ensure adequate stock availability with distributors.* Monitor secondary sales and retail movement.* Resolve distributor and retailer issues promptly.* Improve market coverage and numeric distribution.### Retail Execution* Visit retailers according to the beat plan.* Ensure proper product display and merchandising.* Monitor competitor pricing, schemes, and activities.* Collect market feedback and customer requirements.### Government & Institutional Sales* Support participation in government tenders.* Follow up on Government e-Marketplace (GeM) inquiries.* Coordinate institutional orders with hospitals, NGOs, educational institutions, and corporate clients.* Assist in documentation required for government and institutional sales.### Sales Coordination* Coordinate with the Head Office regarding order processing.* Follow up on dispatches and deliveries.* Ensure timely submission of sales reports.* Coordinate with finance regarding outstanding payments.### Collection & Receivables* Collect payments within approved credit periods.* Reduce overdue outstanding balances.* Ensure proper documentation of collections.### Reporting* Submit Daily Sales Report (DSR).* Update CRM/ERP/mobile application regularly.* Share competitor activities and market intelligence.* Maintain customer visit records.## Daily Activities* Visit 20-25 retail outlets per day.* Meet distributors and key customers.* Generate new enquiries.* Book primary and secondary orders.* Collect payments.* Submit end-of-day reports.## Key Performance Indicators (KPIs)* Monthly Sales Achievement (%)* New Distributor Appointments* New Retailer Additions* Product Availability* Order Value* Collection Efficiency* Outstanding Control* Beat Plan Adherence* Market Coverage* Customer Retention## Required Qualifications* Any Bachelor's Degree (BBA, B.Com, B.Sc., BA, or equivalent).* MBA in Marketing is preferred.* 1-5 years of field sales experience (FMCG, Healthcare, Personal Care, Consumer Goods, or Medical Products preferred).* Freshers with strong communication skills may also apply.## Skills Required* Excellent communication and negotiation skills.* Strong interpersonal and relationship-building ability.* Territory management.* Distributor management.* Retail sales techniques.* Presentation skills.* Time management.* Problem-solving ability.* MS Excel, Word, and mobile reporting applications.* Basic knowledge of CRM/ERP systems.## Travel Requirements* Extensive travel within the assigned territory.* Must possess a valid two-wheeler driving license.* Own two-wheeler preferred.## Preferred ExperienceExperience in:* FMCG* Hygiene & Personal Care Products* Sanitary Napkins* Medical Devices* Consumer Healthcare* Pharmacy Distribution* Government Sales* GeM Portal* Institutional Sales## Compensation* Fixed Salary + Monthly Sales Incentives* Travel Allowance (TA)* Daily Allowance (DA) (where applicable)* Mobile Reimbursement* Performance Bonuses## Career Growth* Field Sales Officer* Senior Sales Officer* Area Sales Manager* Regional Sales Manager* Zonal Sales Manager* National Sales Manager

We are looking for a skilled Head Bartender to lead our bar team in Bangalore. The ideal candidate should have a passion for mixology and an ability to create a welcoming atmosphere for our guests.**Key Responsibilities:**- **Manage Bar Operations:** Oversee daily bar operations, ensuring efficiency and maintaining a high standard in service and cleanliness.- **Create Cocktails:** Design and prepare a diverse menu of cocktails, ensuring exceptional taste and presentation to delight customers.- **Train Staff:** Educate and train bartenders on drink preparation, customer service, and health and safety standards to enhance team performance.- **Maintain Stock Levels:** Monitor inventory levels and coordinate with suppliers to ensure the bar is always stocked with necessary ingredients and supplies.- **Engage with Customers:** Build relationships with guests, take special requests, and create a memorable drinking experience that encourages repeat visits.- **Handle Payments:** Process customer transactions accurately and manage cash handling responsibly to ensure financial integrity.- **Implement Health Standards:** Ensure compliance with health and safety regulations in all aspects of bar operations.**Required Skills and Expectations:**Candidates should have 1 to 5 years of bartending experience and a strong grasp of cocktail preparation techniques. A minimum of a 10th-grade education is required. The ability to lead a team, strong communication skills, and a friendly attitude toward guests are essential. Candidates should be knowledgeable about drink recipes, cocktail garnishing, and bar equipment. Lastly, the role requires a commitment to delivering exceptional customer service and a passion for creating great experiences for our patrons.

We are looking for an Accounts Cum Admin Executive to support our finance and administrative functions in Bindayaka, Jaipur. The ideal candidate will be a motivated individual with 1 to 4 years of experience.Key responsibilities include:1. **Account Management**: Maintain accurate financial records, including invoices, receipts, and payments. Assist in preparing monthly financial statements to ensure all accounts are updated.2. **Data Entry**: Ensure that financial data is entered accurately into accounting software and databases, maintaining the integrity of financial reporting.3. **Office Administration**: Oversee daily office operations, including managing supplies, coordinating schedules, and supporting staff with administrative tasks.4. **Communication**: Act as the point of contact for internal and external stakeholders, addressing inquiries related to accounts and office matters.5. **Reporting**: Prepare various reports as needed, providing insights into financial performance and operational efficiency.The successful candidate will possess strong analytical skills and attention to detail, ensuring accuracy in financial transactions. Proficiency in accounting software is essential. The role requires excellent organizational skills and the ability to manage multiple tasks efficiently. Strong communication skills are necessary for effective collaboration with team members and clients. A graduation degree is required, and candidates should be willing to work from the office in a full-time capacity.

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are seeking a motivated and dynamic Front Office Executive to join our team in Mumbai. This role is ideal for fresh graduates or individuals with up to three years of experience who possess excellent communication skills and a friendly demeanor.Key Responsibilities:- **Reception Duties**: Greet and assist visitors, ensuring a warm and professional welcome to all. Manage phone calls and direct inquiries to the appropriate department.- **Administrative Support**: Assist in managing schedules, appointments, and meetings for team members. Handle correspondence, both electronically and physically, to maintain organization and efficiency.- **Office Coordination**: Maintain an orderly front office environment by ensuring that supplies are stocked and the reception area is clean and presentable. Collaborate with other departments to support office initiatives.- **Customer Service**: Address client needs and provide information accurately. Demonstrating empathy and understanding while resolving any concerns is crucial.Required Skills and Expectations:The ideal candidate should hold a graduate degree and have a strong command of both written and spoken English. Excellent interpersonal skills are essential, along with the ability to multitask and adapt in a busy work environment. Attention to detail, professionalism, and a positive attitude are vital for success in this role. Proficiency in basic computer applications is expected, with a willingness to learn new systems as needed. This position requires the ability to work full-time from the office and a strong desire to provide exceptional service.

In this role, you'll be responsible for the smooth running of our small, self-service cafeteria (under 100 sq ft). Your main duties will include:* Cash collection and accurate record-keeping.* Maintaining impeccable cleanliness and hygiene standards.* Overseeing coffee and tea vending machines.* Assisting menu items like cup noodles and burgers.* Ensuring a pleasant experience for our customers, typically 50-70 per day.What We're Looking For:* A male candidate with a genuine passion for service and cooking skills.* A strong commitment to the role, with a minimum one-year commitment required (salary increase after one year).* Preferably from the Malampuzha, Kanjikode, or Palakkad areas.* Ability to work independently and manage daily operations efficiently.* Comfortable with using disposable serving items only.

Welcoming guests and providing excellent customer service* Assisting customers with ticketing, seating & inquiries* Handling food & beverage counter operations* Maintaining cleanliness and hygiene standards inside the cinema* Managing crowd during movie shows* Ensuring smooth guest experience throughout their visit

Exciting Job Opportunity - SBI Credit Card Sales ExecutiveCompany: Calibehr Business Support Services Pvt. Ltd.Client: SBI CardsLocation: Chennai Salary: 18,000 - 20,000 per month + Attractive IncentivesEligibilityMinimum Qualification: 12th Pass / Diploma / Any Graduate.Freshers and experienced candidates are welcome to apply.Good communication and convincing skills.Willingness to work in field sales.BenefitsFixed SalaryAttractive IncentivesCareer Growth OpportunitiesTraining and Support

We want a cafe incharge to handle our cafe. Who can cook or willing to learn how to cook. Handle all works of cafe.

We are looking for a skilled International Travel Sales Executive to join our team in Rajarhat Gopalpur. This role is ideal for a motivated individual with a passion for travel and an ability to connect with clients.As an International Travel Sales Executive, your primary responsibility will be to sell international travel packages to potential customers. You will engage with clients to understand their travel needs, provide personalized recommendations, and assist them in designing their dream vacations. You will also work closely with travel suppliers to negotiate the best rates and ensure quality service.Key responsibilities include:- **Client Engagement:** Build strong relationships with clients by understanding their travel preferences and offering tailored solutions.- **Sales Targets:** Meet and exceed sales targets by proactively seeking out new clients and upselling travel packages.- **Market Research:** Stay updated on global travel trends and competitor offerings to provide clients with relevant information.- **Documentation:** Prepare travel itineraries and ensure all necessary arrangements, such as flights, accommodations, and activities, are organized properly.You should possess excellent communication and interpersonal skills, with a demonstrated ability to sell and negotiate effectively. A strong customer service orientation is essential. Candidates must have at least 1-2 years of sales experience in the travel industry and should hold a graduate degree. This full-time position requires you to work from the office in a collaborative environment.

We are looking for a Remote Support Engineer to join our team in Pune. This role is ideal for recent graduates or those with limited experience. You will provide technical support to clients remotely, helping them resolve issues with software and hardware.**Key Responsibilities:**- **Troubleshoot Technical Issues:** You will diagnose and solve hardware and software problems for clients, ensuring minimal downtime.- **Provide Customer Support:** Engage with clients via phone, email, or chat to support and guide them through technical difficulties.- **Document Issues and Solutions:** Keep thorough records of problems and their resolutions to help improve service quality and build a knowledge base.- **Install and Configure Software:** Assist clients in setting up and configuring their software applications to ensure they operate smoothly.- **Maintain System Performance:** Regularly monitor clients' systems and recommend necessary updates or upgrades to enhance performance.**Required Skills and Expectations:**A diploma in a relevant field is necessary for this position. You should have strong problem-solving skills and the ability to communicate technical information clearly to clients. A basic understanding of computer hardware and software is essential. You should be comfortable working in a fast-paced environment and have a willingness to learn. Patience and a friendly demeanor are important as you will be interacting with clients who may be frustrated with technical issues. Being punctual and reliable is crucial since this is a full-time office job.

We are looking for a dedicated Shop Manager to oversee our store operations in Raigarh, Chhattisgarh. The ideal candidate will ensure smooth daily operations, manage staff, and enhance customer satisfaction. This full-time position requires someone with 1 to 7 years of experience and a minimum of a 10th-grade education.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the day-to-day activities of the shop, ensuring that it runs efficiently and achieves sales targets.2. **Manage Staff**: Recruit, train, and supervise team members. Foster a positive work environment to promote teamwork and high performance.3. **Customer Service Excellence**: Ensure that customers receive high-quality service. Address any complaints or issues promptly to maintain satisfaction.4. **Inventory Management**: Oversee stock levels and manage inventory, making sure that the shop is well-stocked and organized.5. **Sales Reporting**: Analyze sales data and prepare reports to track performance. Use this data to make informed decisions to drive sales growth.

We are looking for an Airport Manager to oversee daily operations at the Patna airport. This full-time position is ideal for individuals with a passion for aviation and customer service. Candidates should have a background at least up to the 10th grade, and experience is not required.Key responsibilities include:- **Operational Management:** Ensure that airport operations run smoothly, including check-in, boarding, and baggage handling. This involves coordinating with different teams to provide seamless travel experiences for passengers.- **Customer Service Supervision:** Address passenger inquiries and complaints, making sure that travelers have a pleasant experience. This includes training staff to deliver excellent service.- **Safety and Compliance Oversight:** Monitor airport safety regulations and ensure all staff adhere to security protocols. Regular checks and training sessions will help maintain a safe environment for all.- **Communication Coordination:** Act as a liaison between various airport departments, airlines, and government agencies. Effective communication is essential for resolving issues and enhancing airport operations.Required skills and expectations include:- Strong communication abilities to interact well with passengers, staff, and stakeholders.- Problem-solving skills to address issues quickly and effectively.- Basic computer skills for reporting and documentation.- A positive attitude and a willingness to work in a fast-paced environment.- Flexibility to work various shifts, including weekends and holidays as needed. Ideal candidates are eager to learn and committed to contributing to a positive airport experience.