Customer Service Manager Jobs

We are seeking a Ground Staff Supervisor to oversee the daily activities of ground staff at our Lohardaga location. This is a full-time position suitable for freshers who have completed their 10th grade. The role requires strong organizational skills and the ability to work well in a team.Key Responsibilities:- Supervise Ground Operations: Oversee and coordinate activities of ground staff to ensure smooth airport operations.- Staff Training: Provide guidance and training to new staff members, ensuring they understand their roles and responsibilities.- Customer Service: Address customer inquiries and complaints efficiently, maintaining a high level of service.- Safety Compliance: Ensure all staff adhere to safety regulations and protocols to guarantee a safe working environment.- Performance Monitoring: Conduct regular assessments of staff performance and provide feedback for improvement.- Coordination with Other Departments: Work closely with other airport departments to maintain effective communication and collaboration.Required Skills and Expectations:- Strong Communication: Ability to communicate clearly and effectively with staff and customers.- Leadership: Demonstrate leadership qualities to guide and motivate a team of ground staff.- Problem-Solving Skills: Exhibit the capability to resolve issues efficiently and make quick decisions when necessary.- Team Player: Willingness to collaborate with others and contribute positively to a team environment.- Adaptability: Be open to changes and able to handle various tasks and responsibilities as they arise.Ideal candidates will be dedicated, punctual, and willing to learn in a fast-paced environment.

We are seeking a dedicated Customer Relationship Officer to join our team in Kunnamkulam Thrissur. This role is ideal for individuals who enjoy engaging with customers and building strong relationships. Key Responsibilities:1. Customer Assistance: Interact with customers to provide information about products and services, assisting them with inquiries and resolving issues promptly. This helps ensure customer satisfaction and loyalty.2. Follow-Up Calls: Conduct follow-up calls to ensure customers are satisfied with their purchases and services. This not only keeps the communication lines open but also helps identify areas for improvement.3. Data Management: Maintain accurate records of customer interactions and feedback. This information is crucial for understanding customer needs and improving service quality.4. Feedback Collection: Gather feedback from customers to help improve our services. This involves listening to their suggestions and concerns, facilitating responsiveness to customer needs.5. Team Collaboration: Work closely with other departments to ensure a seamless customer experience. Teamwork is essential in addressing customer issues effectively and efficiently.Required Skills and Expectations:The ideal candidate will have a high school diploma and be a quick learner with good communication skills. A friendly and approachable demeanor is crucial to building rapport with customers. The candidate should be organized, detail-oriented, and have a strong willingness to learn and grow within the role. Prior experience is not mandatory, but a positive attitude and a commitment to customer satisfaction are essential for success.

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

As a Ground Staff Supervisor in Darjeeling, India, you will oversee the daily activities of the ground staff to ensure smooth operations at the airport or similar facilities. This role is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment.Key Responsibilities:1. Supervising Staff: Manage a team of ground staff by providing guidance and support to ensure they complete their tasks efficiently and safely.2. Coordinating Operations: Oversee the daily operations at the ground level, including check-in procedures, baggage handling, and passenger services, ensuring everything runs smoothly and on time.3. Training Employees: Assist in training new staff members on standard operating procedures and customer service expectations to maintain a high level of service.4. Problem Solving: Address and resolve any issues that arise during operations, whether related to staff, passengers, or equipment, ensuring quick and effective solutions.5. Maintaining Safety Standards: Ensure all safety protocols and regulations are followed to provide a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and be comfortable working in a team environment. Strong communication skills are essential for effective interaction with staff and passengers. Candidates should be able to adapt quickly to changing situations and possess good leadership abilities to manage and motivate their team. A keen eye for detail and a commitment to safety and efficiency are crucial for success in this role.

We are looking for a dedicated Front Office Executive to manage our front desk operations. This role requires good communication skills and a friendly attitude to create a welcoming environment for all visitors.Key Responsibilities:1. Greeting Visitors: Welcome guests as they arrive, ensuring they feel valued and comfortable.2. Managing Phone Calls: Answer incoming calls promptly and direct them to the appropriate departments or take messages when necessary.3. Maintaining Reception Area: Keep the front office clean and organized, ensuring all necessary materials are readily available.4. Scheduling Appointments: Assist in managing schedules by booking meetings and appointments for staff as needed.5. Handling Inquiries: Respond to general inquiries from visitors and clients, providing accurate information and assistance.Required Skills and Expectations:Candidates must have at least 1-3 years of experience in a similar role. A minimum educational qualification of 12th grade is required. Ideal candidates should possess strong verbal and written communication skills, be proficient with office software, and have a professional appearance. Attention to detail and the ability to multitask are crucial, as well as excellent customer service skills. Candidates should be male and ready to work full-time from our office location in Banjar Kullu.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

A Bancassurance Sales Manager drives insurance product sales through banking partner networks by managing partner relationships, hitting revenue targets, and training bank staff. Role OverviewBancassurance involves selling insurance policies life insurance through a partner banks branch network. As a Sales Manager, you act as the bridge between the insurance company and the partner bank. Key Responsibilities Relationship Management: Build strong, daily working bonds with bank branch managers, tellers, and relationship officers to promote insurance offerings. Sales Target Achievement: Drive cross-selling and up-selling of insurance policies to the banks existing and walk-in customer base to meet monthly and annual business goals. Staff Training: Train bank employees on insurance products, sales pitches, and regulatory guidelines so they can confidently recommend policies. Lead Conversion: Assist bank staff in closing high-value sales, conducting joint client meetings, and processing customer leads efficiently. Operations and Service Support: Coordinate with internal operations teams to ensure smooth policy issuance, renewals, and claims registration for bank clients. Requirements and Qualifications Education: A bachelor's degree in any discipline (an MBA in marketing or finance is often preferred). Experience: 1 to 6 years of proven experience in Life Insurance) sales, specifically in bancassurance or life insurance. Skills: Strong communication, negotiation, interpersonal abilities, and comfort working toward strict sales metrics.

ONLY INDIAN CANDIDATES APPLYWelcome and greet guests in a friendly and professional manner.Escort guests to their tables and provide menus.Explain menu items, daily specials and beverages to customers.Take accurate food and beverage orders.Communicate orders clearly with the kitchen and bar team.Serve food and beverages promptly and professionally.Check customer satisfaction during the meal.Respond to customer requests and complaints politely.

We are looking for a Front Office Executive to manage our reception area and ensure excellent customer service in Dharamshala, India. The right candidate will have 1 to 3 years of experience, a positive attitude, and a strong commitment to providing support to our team and clients.Key Responsibilities:- Greeting Visitors: Welcome guests and clients warmly, ensuring they feel comfortable and valued as they enter the office.- Managing Phone Calls: Handle incoming calls politely and efficiently, directing them to the appropriate departments or taking accurate messages when necessary.- Scheduling Appointments: Coordinate and manage appointments for staff members, ensuring that calendars are up-to-date and conflicts are avoided.- Maintaining Office Supplies: Monitor and order office supplies as needed to keep the front office well-stocked and organized.- Providing Information: Serve as a knowledgeable point of contact for clients and visitors, providing accurate information about our services and addressing any inquiries.Required Skills and Expectations:The ideal candidate should be a male with a minimum of a 12th-grade education and relevant work experience. Strong communication skills and a friendly demeanor are essential, as the role involves interacting with clients and team members. The candidate must be organized, detail-oriented, and able to multitask effectively. A willingness to learn and adapt in a fast-paced environment is also crucial for success in this position.

We are seeking a dedicated Front Office Executive to join our team in Jibhi, Kullu. The ideal candidate will have 1 to 3 years of experience, a minimum qualification of 12th grade, and will be responsible for managing various front office duties efficiently and professionally.Key Responsibilities:1. Customer Assistance: Greet and assist visitors in a friendly and professional manner, providing information and directing them to the appropriate personnel or services.2. Call Management: Handle incoming calls, directing them to the right departments and ensuring that inquiries are addressed promptly and effectively.3. Appointment Scheduling: Manage and organize appointments for staff members, ensuring an efficient schedule is maintained.4. Record Keeping: Maintain accurate records of visitors, phone calls, and any inquiries for future reference and reporting.5. Administrative Support: Provide basic administrative support, including managing correspondence, filing documents, and handling office supplies.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, with the ability to interact positively with clients and team members. A professional appearance and demeanor are important for this role. Proficiency in basic computer applications, such as MS Office, is necessary. The candidate should be well-organized, reliable, and able to manage multiple tasks in a fast-paced environment. A positive attitude and a strong customer service orientation are essential for success in this position.

A Document Collection Executive is responsible for gathering, verifying, and organizing sensitive paperwork (like KYC, loan applications, and legal files). They ensure the accuracy of company records and coordinate with clients or different departments for pending documentation.Key responsibilities and requirements often include:Field Work: Visiting client locations or corporate sites to pick up and deliver important paperwork.Verification: Ensuring all documents meet compliance standards before processing.Data Management: Updating software systems, Google Sheets, or MS Excel with tracking details.Requirements: Usually requires a 12th pass or graduation, good communication skills, a two-wheeler with a driving license, and basic computer knowledge.

We are looking for a Ground Staff Supervisor in Giridih, India. This full-time position is ideal for freshers who have completed their 10th grade. The supervisor will oversee the daily operations of ground staff to ensure high levels of service and safety at our facilities.Key Responsibilities:1. Team Coordination: Manage and coordinate ground staff activities to ensure smooth operations, including monitoring tasks and directing team efforts effectively.2. Customer Service: Assist with customer inquiries and complaints, ensuring a positive experience for all passengers while maintaining professionalism.3. Safety Compliance: Ensure all ground handling procedures are followed to meet safety and security regulations, conducting regular checks and training sessions for staff on safety protocols.4. Training and Development: Facilitate training for new employees to help them understand their roles and responsibilities, ensuring they are equipped to perform their tasks efficiently.5. Performance Monitoring: Evaluate staff performance and provide feedback to enhance productivity and morale among team members.In order to succeed in this role, candidates should have strong communication skills to interact effectively with the team and customers. Attention to detail and a commitment to providing excellent service are essential. The ideal candidate should also possess good organizational skills to manage multiple tasks and demonstrate leadership qualities to inspire and guide their team.

We are looking for a dedicated Ground Staff Supervisor to join our team in Ramgarh, India. This is a full-time position suitable for freshers who have completed their 10th grade. In this role, you will oversee the ground staff operations, ensuring that all tasks are performed efficiently and safely. Key responsibilities include:1. **Supervising Daily Operations**: You will monitor ground staff activities, ensuring all procedures are followed for smooth operations at the facility.2. **Training and Development**: You will assist in training new ground staff, providing guidance on their duties and responsibilities to ensure high performance.3. **Communication and Coordination**: Your role involves liaising between ground staff and management to communicate any issues or improvements needed for operational efficiency.4. **Safety Compliance**: You will ensure that the staff adheres to safety regulations and practices to promote a secure working environment.5. **Performance Evaluation**: Regularly assessing staff performance and providing positive feedback or necessary corrective actions to maintain team productivity.To succeed in this position, you should possess strong leadership and communication skills. You should be organized, detail-oriented, and able to handle multiple tasks effectively. A positive attitude and willingness to learn are essential, as is the ability to work well with a diverse team. Being proactive in identifying and solving problems will also contribute to your success as a Ground Staff Supervisor.

As a Ground Staff Supervisor, you will oversee various ground operations at our facility in Hazaribagh, supporting the efficient and smooth functioning of services. This role is ideal for freshers eager to start their careers in a dynamic environment.Key Responsibilities:1. **Team Management**: Lead and supervise ground staff, ensuring they perform their duties effectively and adhere to safety protocols.2. **Operational Coordination**: Oversee daily ground operations, coordinating with various departments to ensure timely completion of tasks and services.3. **Customer Service**: Address customer inquiries and concerns promptly, ensuring a high level of service and satisfaction.4. **Training and Development**: Train new team members on standard operating procedures and safety guidelines, promoting a culture of learning and safety.5. **Monitoring and Reporting**: Track performance metrics and prepare reports to share with management, identifying areas for improvement.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills. A proactive attitude and ability to work as part of a team are essential. Attention to detail and problem-solving skills will help you manage the daily challenges of ground operations effectively. Freshers are encouraged to apply, as training will be provided, making this an excellent opportunity to begin your career in the field.

We are looking for a skilled Petrol Mechanic to join our team in Jidhafs. The ideal candidate should have 2 to 8 years of experience and a diploma in a relevant field. This full-time position is office-based and is open to male applicants only.As a Petrol Mechanic, your main responsibilities will include diagnosing and repairing petrol engines, conducting routine maintenance checks, and ensuring the vehicles are safe and running efficiently. You will be responsible for inspecting various components like fuel systems, exhaust systems, and electrical systems to identify issues. You will also need to record and report maintenance activities, ensuring that all repairs are documented accurately.To succeed in this role, you should have a solid understanding of engine mechanics and be familiar with the tools and equipment used in the repair process. You should be able to troubleshoot problems effectively and work independently with minimal supervision. Attention to detail is crucial, as is the ability to follow safety guidelines strictly. A strong customer service attitude is necessary, as you may need to explain repairs and maintenance options to clients clearly and professionally. If you have a passion for vehicles and possess the required skills and experience, we encourage you to apply for this opportunity and become a valuable part of our team.

ONLY INDIAN CANDIDATES ONLYCreate attractive bouquets, flower arrangements and floral designs.Prepare flowers for daily customer orders and special occasions.Design arrangements for weddings, parties, corporate events and celebrations.Select suitable flowers, colours, greenery and decorative materials.Cut, clean and condition fresh flowers to maintain quality and freshness.Maintain flower displays and cold-storage areas properly.Wrap and pack bouquets professionally for customers and delivery.Assist customers in selecting flowers and suitable arrangements.Handle customized and urgent floral orders efficiently.Maintain cleanliness of the flower shop, tools, vases and working area.Check flower stock and inform the supervisor about required materials.

Upholster new sofas, chairs, beds, and other furniture.Measure, cut, and fit fabric, leather, vinyl, and foam accurately.Remove old upholstery and replace damaged padding, springs, and webbing.Stitch and sew upholstery materials using industrial sewing machines.Stretch and secure upholstery using staple guns and hand tools.Repair and restore damaged upholstered furniture.Inspect finished products to ensure quality and customer specifications.Maintain tools, equipment, and a clean, safe work environment.Follow production schedules and company quality standards.