Customer Service Manager Jobs

Looking for a dynamic person who can serve retail customer for the leading brand and can achieve the desired numbers

We are looking for a Customer Support Manager to join our team in Nashik. This role involves overseeing customer service operations and ensuring excellent service standards. The ideal candidate will be a proactive leader with a focus on customer satisfaction.**Key Responsibilities:**- **Lead the Customer Care Team**: Manage and motivate a team of customer care representatives to deliver high-quality service consistently, ensuring they meet performance targets and provide helpful solutions.- **Handle Customer Inquiries**: Address and resolve complex customer issues promptly, guiding the team in effective problem-solving techniques and ensuring customer satisfaction.- **Develop Customer Care Policies**: Create and implement effective customer service policies and procedures that enhance the customer experience and streamline operations.- **Monitor Performance Metrics**: Track key performance indicators (KPIs) and analyze customer feedback to identify areas for improvement and implement necessary changes.- **Train and Support Staff**: Provide ongoing training and support to the customer care team, ensuring they have the skills and knowledge to assist customers effectively.**Required Skills and Expectations:**The ideal candidate should have 4 to 5 years of experience in customer service management. Strong communication and interpersonal skills are essential, along with the ability to lead and inspire a team. Problem-solving skills and a customer-centric mindset are critical for this role. Proficiency in using customer service software and tools is expected. Candidates should be capable of working in an office setting and need to be female due to client requisites. A positive attitude and ability to adapt in fast-paced environments will ensure success in this role.

We are looking for an Airport Guest Relationship Executive to ensure a warm and efficient experience for travelers at the airport. This entry-level position is perfect for someone passionate about customer service and eager to learn.Key Responsibilities:1. **Guest Assistance**: Greet and assist guests at various points within the airport, providing information and support to enhance their travel experience.2. **Problem Resolution**: Address any issues or concerns raised by travelers promptly and effectively, ensuring their comfort and satisfaction.3. **Information Dissemination**: Provide accurate information regarding flights, terminal facilities, and services available within the airport.4. **Team Collaboration**: Work closely with other airport staff and management to ensure seamless service delivery and address any operational challenges.Required Skills:Strong interpersonal skills are essential for interacting with diverse groups of travelers. You should possess a friendly demeanor and an eagerness to help. Basic communication skills in English and Hindi will be beneficial. Adaptability and the ability to work in a fast-paced environment are crucial to handle the dynamic nature of airport operations. Being proactive and attentive to guests

Job Description CROCongratulations! You are selected for interview with Ask Lons IN for various positions. Please find below the walk-in details:Positions Offered: Customer Relationship Officer / Tele callerDate : Monday to SaturdayTime : 10:30AM onwardsYour profile is selectedSalary upto 40K/Month (depends on interview) Location : No. 15, SR COMPLEX, 3rd Floor, 1st Main Road, Moodalpalya Tent Road, Near Moodalpalya Circle, Bengaluru, Karnataka 560072candidates within 15 kms should applyBest Regards,VikramManager

We are looking for a dedicated Service Boy to join our team in Paschim Medinipur. This is a part-time position suitable for freshers who have completed their 10th grade. Key Responsibilities:- **Assisting Customers**: Greet customers warmly and help them with their needs, ensuring they have a pleasant experience.- **Maintain Cleanliness**: Keep the service area tidy by regularly cleaning tables and chairs, ensuring a welcoming environment for customers.- **Serve Food and Beverages**: Deliver food and drinks to customers' tables promptly and accurately, while ensuring high quality in presentation and service.- **Support Kitchen Staff**: Assist the kitchen team by transporting supplies and helping with basic food preparation when necessary.- **Handle Payments**: Take payments from customers quickly and accurately, ensuring all transactions are properly recorded.Required Skills and Expectations:- **Communication Skills**: Ability to speak clearly and engage with customers positively, contributing to a friendly atmosphere.- **Team Player**: Willingness to work alongside colleagues and support each other, creating a cooperative work environment.- **Attention to Detail**: Notice and take care of small details in service, cleanliness, and food presentation for overall customer satisfaction.- **Time Management**: Ability to manage time effectively in a busy environment and prioritize tasks as they arise.- **Basic Knowledge of Hygiene**: Understanding the importance of maintaining hygiene and cleanliness in the service area.

We are seeking a dedicated Transport Executive to join our team in Chennai. The ideal candidate should have 5 to 11 years of relevant experience, along with a background in B.A or B.B.A. This full-time role requires working from the office and is open exclusively to male candidates.**Key Responsibilities:**- **Manage Transport Operations:** Oversee daily transport activities to ensure efficient and timely transport of goods and personnel.- **Coordinate Logistics:** Work closely with suppliers and clients to schedule and track deliveries, ensuring all logistics operations flow smoothly.- **Ensure Compliance:** Monitor transport processes to ensure adherence to safety and regulatory requirements, minimizing risks during operations.- **Optimize Routes:** Analyze and determine the most efficient transportation routes to reduce costs and time during delivery.- **Maintain Records:** Keep accurate records of transportation activities, including vehicle maintenance, driver schedules, and delivery logs for reporting purposes.- **Communicate Effectively:** Liaise with various departments, drivers, and external stakeholders to facilitate seamless transport solutions.**Required Skills and Expectations:**Candidates should possess strong organizational abilities and attention to detail. Effective communication skills are essential for coordinating with teams and external partners. Additionally, candidates should be adept in problem-solving and possess a solid understanding of logistics and transport management. Proficiency in using relevant software and tools is also expected. The ideal candidate should have a proactive attitude and the ability to work well under pressure, ensuring all transport operations run smoothly.

We are seeking a motivated Ticketing Executive to join our team in Madurai. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.**Key Responsibilities:**- **Manage Ticketing Operations**: Efficiently handle ticket bookings and cancellations for clients, ensuring all transactions are processed accurately.- **Customer Support**: Assist customers with inquiries related to ticket availability, pricing, and travel schedules, ensuring their needs are met promptly.- **System Updates**: Regularly update the ticketing system with new information, including changes to schedules or pricing, to maintain accurate records.- **Coordinate with Travel Partners**: Liaise with airlines and travel agencies to secure the best deals for customers, enhancing satisfaction and loyalty.- **Prepare Reports**: Generate daily and weekly reports on sales and bookings, providing valuable insights to management for decision making.**Required Skills and Expectations:**- Candidates should have a background in travel or customer service, with experience in ticketing preferred but not mandatory.- Strong verbal and written communication skills are essential for effective interaction with customers and travel partners.- Proficiency in using ticketing software and Microsoft Office is necessary to perform daily tasks efficiently.- A detail-oriented mindset is important for ensuring accuracy in bookings and managing customer information securely.- The ability to work in a fast-paced environment is crucial, as the role involves handling multiple requests simultaneously.

Job Title: Branch ManagerLocation: NagercoilExperience: 3+ Years (Preferred)Job SummaryWe are looking for a Branch Manager to oversee the daily operations of the branch, manage the team, achieve business targets, and ensure smooth branch performance.Key ResponsibilitiesManage the overall operations of the branch.Lead, guide, and support the branch team.Ensure monthly business and sales targets are achieved.Monitor staff performance and productivity.Handle customer queries and maintain good customer relationships.Coordinate with different departments for smooth operations.Prepare and submit daily, weekly, and monthly reports.Ensure company policies and procedures are followed.Maintain branch records and documentation.Support business growth and branch development activities.RequirementsAny Degree.Good communication and leadership skills.Experience in team handling and branch operations.Basic computer knowledge.Ability to work under targets and deadlines.Skills RequiredLeadershipTeam ManagementCommunication SkillsProblem-SolvingTime ManagementCustomer Relationship ManagementSalary: As per Company Standards.Job Type: Full-Time.

We are looking for a Front Office Executive based in Lucknow. The ideal candidate is a recent graduate or has up to one year of experience. This role requires a dedicated and friendly individual who can effectively manage front office operations.**Key Responsibilities:**- **Guest Reception:** Welcome visitors and guests professionally, ensuring they feel comfortable and attended to as soon as they arrive.- **Telephone Management:** Handle incoming calls promptly and professionally, directing calls to appropriate departments or taking messages when necessary.- **Administrative Support:** Assist with various administrative tasks, including scheduling appointments and maintaining organized records, to ensure smooth office operations.- **Information Management:** Provide accurate information to visitors and clients about services offered and respond to general inquiries efficiently.- **Mail Handling:** Manage incoming and outgoing mail and packages, ensuring proper distribution and tracking of correspondence.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with clients, visitors, and staff effectively.- **Organizational Skills:** The candidate must be able to manage multiple tasks simultaneously and maintain attention to detail in a fast-paced environment.- **Computer Proficiency:** Familiarity with basic computer applications and office software is crucial for efficient performance of daily tasks.- **Interpersonal Skills:** A friendly demeanor and the ability to work collaboratively with others are important for creating a welcoming atmosphere.- **Professionalism:** The candidate should exhibit a high level of professionalism and discretion in handling sensitive information and interactions.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

The Airport Manager oversees daily operations at the airport in Bhubaneswar, ensuring safety, efficiency, and excellent customer service. This role is ideal for individuals looking to start their career and can adapt to a busy environment. Key responsibilities include:- **Manage Daily Operations**: Supervise all airport activities, ensuring smooth functioning of airport services, including check-in, boarding, and baggage handling. - **Ensure Safety Procedures**: Enforce safety regulations and protocols to protect passengers and staff. Conduct regular inspections to identify and remedy any safety issues. - **Customer Service Oversight**: Address passenger inquiries and complaints efficiently, ensuring a positive travel experience. Work with teams to resolve issues quickly. - **Coordinate with Airlines**: Liaise with airline representatives to manage flight schedules and gate assignments, ensuring timely departures and arrivals. - **Staff Coordination**: Train and supervise airport staff, ensuring they meet performance standards and provide high-quality service.Applicants should possess effective communication skills and be capable of working well under pressure. An understanding of airport operations is beneficial but not required. Attention to detail, good organizational abilities, and a commitment to safety are essential for this role. The ideal candidate is a proactive problem solver who can work collaboratively with various teams in a fast-paced environment.

We are looking for an Airport Supervisor in Bhubaneswar, India. This role is suitable for candidates with 0 to 1 year of experience and a minimum education level of 10th pass. You will manage daily airport operations and ensure a smooth experience for passengers and staff.Key Responsibilities:- Oversee Operations: Coordinate and supervise various airport functions, including check-in, boarding, and security. Ensure all operations comply with safety protocols and standards.- Staff Management: Lead and support airport staff, providing training and guidance as needed. Maintain a positive work environment and encourage teamwork.- Customer Service: Address passenger inquiries and resolve any issues promptly. Ensure that all travelers have a pleasant experience at the airport.- Monitor Compliance: Ensure adherence to airport regulations and policies. Conduct regular inspections to identify and rectify any compliance issues.- Report Generation: Prepare and maintain operational reports. Analyze data to improve efficiency and provide insights for better service.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with staff and passengers. Attention to detail is vital for ensuring compliance with safety regulations. The ability to work under pressure in a fast-paced environment is essential. A proactive approach to problem-solving and a willingness to learn are crucial for success in this role. The candidate should demonstrate reliability, punctuality, and a commitment to maintaining a high standard of service.

Content Development Write original, high-quality content for social media posts, blogs, landing pages, product descriptions, brochures, and emailers. Develop engaging, audience-focused content such as car reviews, buyer guides, feature stories, industry trends, and lifestyle integration posts. Script compelling video content and reels for product features, behind-the-scenes, testimonials, service showcases, and dealership activities. Plan and supervise the end-to-end development of short-form video content for platforms like Instagram Reels, YouTube Shorts, and Facebook Stories. Collaborate with designers, video editors, and photographers to ensure creative alignment and storytelling across content formats. Maintain a consistent and engaging brand voice in all written and visual communication.SEO & Web Content Create SEO-friendly content with targeted keywords to boost organic rankings. Collaborate with SEO teams to optimize metadata, tags, and headers. Update and maintain existing content to ensure accuracy and relevance.Brand & Marketing Campaigns Support product launches and promotions with creative copy (taglines, ad scripts, banners). Work closely with social media and design teams to align messaging across platforms. Write content for multimedia formats such as videos, infographics, and scripts for vehicle walkthroughs.Research & Accuracy Conduct thorough research on vehicles, market trends, and competitor content. Stay updated with the latest news, auto shows, and tech advancements in the automobile space.Proofreading & Editing Edit and proofread content for grammar, style, and tone. Ensure all content is in line with brand guidelines and consistent across platforms.

We are looking for a dedicated Airline Supervisor to join our team in Goa, India. This entry-level position is ideal for individuals who are passionate about the aviation industry and eager to develop their careers. As an Airline Supervisor, you will oversee daily operations, ensuring that all processes run smoothly and efficiently. Your key responsibilities will include coordinating with staff and passengers, managing check-ins, and resolving any issues that may arise during flights. You will work to maintain high levels of customer satisfaction by ensuring timely service and addressing any passenger concerns.Your role will involve supervising ground staff, providing training on customer service and operational procedures, and ensuring safety regulations are strictly followed. Additionally, you will assist in preparing flight schedules and managing logistics to enhance overall operational flow.To qualify for this position, you should have completed your 12th grade and possess excellent communication and organizational skills. You must be able to work well under pressure and manage multiple tasks efficiently. Basic computer skills are necessary to handle scheduling and reporting tasks. A friendly demeanor and a strong commitment to customer service are essential for this role, as you will interact with various passengers and staff daily. If you are eager to learn and grow in a dynamic environment, we encourage you to apply.

We are looking for an Airport Supervisor to oversee daily operations at the airport in Dum Dum Cantonment, Kolkata. This role is suitable for candidates with 0 to 1 year of experience and requires at least a 10th-grade education.As an Airport Supervisor, you will be responsible for managing airport staff, ensuring safety and security standards, and providing excellent customer service. You will coordinate with various teams to ensure smooth airport operations and address any issues that arise.Key Responsibilities:- **Staff Management**: Oversee and guide airport ground staff to maintain a high level of performance and teamwork. Train new employees on safety procedures and customer service practices.- **Safety and Security**: Ensure that all safety and security protocols are followed to protect passengers and staff. Conduct regular checks to ensure compliance with regulations.- **Customer Service**: Provide assistance to passengers, addressing their needs and concerns promptly. Strive to enhance the overall experience for travelers.- **Operational Coordination**: Work closely with airlines and airport departments to coordinate flight schedules, baggage handling, and other operational tasks, ensuring efficiency.Required Skills and Expectations:Candidates should possess good communication skills and the ability to work well under pressure. Strong problem-solving skills are important for addressing any challenges that arise. A detail-oriented approach is necessary to ensure compliance with safety regulations and standards. Being a team player and having a positive attitude will greatly contribute to the success of airport operations.

We are seeking an Airport Guest Relationship Executive in Asansol. This role is ideal for those looking to start their career in the hospitality and travel industry, perfect for recent graduates or individuals with minimal experience.Key Responsibilities:1. Guest Interaction: Provide a warm welcome and assist guests upon arrival, ensuring they feel valued and appreciated.2. Information Assistance: Offer information regarding flight schedules, airport services, and local attractions to enhance the guest experience.3. Problem Resolution: Address any guest queries or complaints promptly and effectively, ensuring satisfaction and maintaining a positive atmosphere.4. Coordination: Work closely with airline staff and other airport personnel to ensure a seamless experience for passengers, facilitating communication between different departments as needed.5. Report Maintenance: Keep accurate records of guest inquiries and feedback to continuously improve service quality.Required Skills and Expectations:Ideal candidates should possess strong communication skills and be able to interact professionally with guests from diverse backgrounds. A positive attitude and a willingness to learn are essential. The ability to work in a fast-paced environment and handle stressful situations calmly is important. Basic knowledge of English is necessary, along with a friendly demeanor to promote a welcoming atmosphere. Reliability and punctuality are key traits, as this role requires consistent attendance at the airport location. Being a team player and showing a commitment to excellent guest service will lead to success in this role.

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

Key ResponsibilitiesTechnical Design & Drafting: Using CAD software to create layouts for Medical Gas Pipeline Systems (MGPS), nurse call systems, or ambulance interior configurations.Site Supervision: Managing on-site installation teams (technicians, welders, and fitters) to ensure work meets ISO and AIS-125 safety standards.Project Scheduling: Developing timelines (Gantt charts) to ensure hospital wings or ambulance fleets are delivered on time.Quality Control & Testing: Conducting pressure tests on gas lines and load-testing stretchers/cots before handover to the client.Procurement Coordination: Working with the supply chain to ensure specialized medical-grade materials (like degreased copper pipes or reinforced alloys) are available on-site.Regulatory Compliance: Ensuring every aspect of the project adheres to healthcare building codes and medical device regulations.

Job Title: Branch ManagerLocation: Swaroopganj, SirohiExperience: 2 - 5 yearsKey Responsibilities:Oversee and manage daily branch operations to ensure smooth functioning.Lead, train, and motivate staff to achieve individual and branch sales targets.Plan and implement strategies to maximize sales, profitability, and customer satisfaction.Monitor stock levels, inventory management, and ensure timely.Handle customer queries, resolve issues, and maintain high service standards.Ensure compliance with company policies, processes, and operational guidelines.Prepare sales reports, analyze performance, and share insights with management.Maintain a clean, professional, and customer-friendly retail environment.Requirements:Bachelors degree in Business Administration/Management or equivalent (preferred).2 - 5 years of proven experience in a managerial role, preferably in smartphone or retail industry.Strong leadership, decision-making, and problem-solving skills.Excellent communication and interpersonal abilities.Ability to work under pressure and achieve sales targets.Proficiency in MS Office and familiarity with retail software/tools.

CSR- Customer Service RepresentativeLocation: Kota, RajasthanJob descriptionResponsible for providing correct & effective communication to existing & prospective customers about products & their applications in various steps of surgical proceduresResponsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choiceResponsible for collecting field level data as required Responsible for identifying customer needs and closing sales calls to achieve territory targetsAbility to drive market creation initiatives under the guidance of company account managerResponsible for maintaining effective distribution managementEducation:Minimum qualification: Graduation (science, pharmacy background preferred)Required experience:2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferred Mandatory skills:Self motivatedGood Communication SkillsCore Selling SkillsGood Customer Relationship Management Skills Desired skills:Basic internet skillsReady to work in Operating Theatre environmentExposure to healthcare businessShould be willing to learn clinical aspects of company products & their applications in various surgeries

Description of the RoleWe are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling. The role involves managing client communications, ensuring timely service delivery, maintaining client records, and coordinating with internal teams to achieve business targets and client satisfaction.Location: Nagercoil, KanyakumariExperience: 2 - 4 YearsSalary: As per Company StandardsEmployment Type: Full-Time