Floor Manager Job Vacancies in Ludhiana

Job Title:Shift Manager-Dark Store Department:Operations (DEPT_OPS) Business Unit:Ola Foods 005 Reporting to:Cluster Manager About Ola:Ola Foods Business (Earlier Food Panda) is the foods division of the Ola group. The Ola Group was founded in 2011 is one of the worlds largest mobility and consumer internet companies, with businesses across mobility, food and finance. It has a presence in 250+cities in over 5 countries. The vision of the Ola Foods Business is to build Indias largest and most loved food brands with an unrelenting focus on quality and hygiene. We know what matters to our customers when it comes to food, and we will make sure that nothing comes between them and a great food experience. We are at the fore-front of food technology innovation with state-of-the-art kitchen infrastructure, leading food manufacturing and menu engineering practices and a supremely talented and passionate team of food experts. We have a portfolio of brands of Khichdi, Parathas, Shakes and Desserts, Biryani and Rice Bowls across 6 cities with many more exciting food brands in the pipeline. Job Summary & Role: Prior store management or warehouse management experience (Manager or Assistant Manager) Oversee staff - process compliance Responsible for smooth operations of dark storeIn store management- Goods received. Replenishment. Inventory count. Order processing. Process auditing.KPI: Running end to end operations of the store. Experience:No. of years - 2 to 4 yearsType of experience - QSR OperationsEducational Qualifications: Must have: Under Graduate GraduateSoftware / Tools System Exposure: System knowledge, excel, Google sheet.

Job Title: Team LeaderCompany: MC InternationalLocation: Phagwara, Punjab / RemoteJob Type: Full-TimeWe are seeking a highly skilled and experienced Call Center Team Leader to join our fast-paced and growing organization. As a Team Leader, you will be responsible for managing and motivating a team of customer service representatives in our call center, ensuring the highest standards of customer support are maintained.Responsibilities: Lead and supervise a team of customer support representatives in a call center environment. Set clear performance objectives and provide ongoing coaching, feedback, and training to team members. Monitor and evaluate team members' performance, providing regular performance reviews and addressing any performance issues or concerns. Foster a positive and collaborative team environment, promoting teamwork, motivation, and high morale. Develop and implement strategies to improve team productivity, efficiency, and customer satisfaction. Handle escalated customer inquiries or complaints and provide effective resolutions. Monitor call center operations and ensure adherence to established policies, procedures, and service level agreements. Generate regular reports on team performance, key metrics, and customer feedback.Requirements: Minimum of Bachelor's degree in a relevant field or equivalent work experience. Proven experience in a call center environment, with at least three years in a leadership role. Strong leadership and people management skills, with the ability to inspire and motivate a team. Excellent communication skills, both verbal and written. Exceptional problem-solving and decision-making abilities. Strong customer service orientation and a genuine desire to help customers. Proficient in using call center software and other relevant computer applications. Ability to work under pressure and meet challenging targets and deadlines.