Floor Manager

My Care International

job title: team leader

company: mc international

location: phagwara, punjab / remote

job type: full-time

we are seeking a highly skilled and experienced call center team leader to join our fast-paced and growing organization. as a team leader, you will be responsible for managing and motivating a team of customer service representatives in our call center, ensuring the highest standards of customer support are maintained.

responsibilities:

• lead and supervise a team of customer support representatives in a call center environment.

• set clear performance objectives and provide ongoing coaching, feedback, and training to team members.

• monitor and evaluate team members' performance, providing regular performance reviews and addressing any performance issues or concerns.

• foster a positive and collaborative team environment, promoting teamwork, motivation, and high morale.

• develop and implement strategies to improve team productivity, efficiency, and customer satisfaction.

• handle escalated customer inquiries or complaints and provide effective resolutions.

• monitor call center operations and ensure adherence to established policies, procedures, and service level agreements.

• generate regular reports on team performance, key metrics, and customer feedback.

requirements:

• minimum of bachelor's degree in a relevant field or equivalent work experience.

• proven experience in a call center environment, with at least three years in a leadership role.

• strong leadership and people management skills, with the ability to inspire and motivate a team.

• excellent communication skills, both verbal and written.

• exceptional problem-solving and decision-making abilities.

• strong customer service orientation and a genuine desire to help customers.

• proficient in using call center software and other relevant computer applications.

• ability to work under pressure and meet challenging targets and deadlines.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Floor Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home