Voice Support Female Jobs in Guwahati

- Customer Inquiries: Handle inbound and outbound calls to respond to customer inquiries regarding services offered (cooking, child care, housekeeping, etc.), ensuring that customers receive accurate information.- Service Promotion: Promote and explain various domestic services to potential customers, providing details on pricing, packages, and special offers.- Booking and Scheduling: Assist customers in booking services, scheduling appointments, and confirming bookings, while ensuring the availability of service providers (e.g., caregivers, chefs, housekeepers).- Issue Resolution: Address customer complaints or concerns in a timely and professional manner, striving to provide quick solutions and ensuring high customer satisfaction.- Data Entry and Record Keeping: Maintain detailed records of customer interactions, feedback, service requests, and bookings in the companys database.- Follow-up Calls: Conduct follow-up calls with customers post-service to ensure satisfaction and gather feedback for service improvement.- Updating Customers: Inform customers about any changes to scheduled services, delays, or cancellations, ensuring clear communication at all times.- Sales Targets: Achieve monthly or quarterly sales targets by converting leads into successful bookings and upselling additional services where appropriate.- Client Relationship Building: Build and maintain strong, positive relationships with both new and existing clients to encourage repeat business and enhance client retention.- Promote Safety and Hygiene Standards: Ensure customers are informed about the safety, hygiene, and qualifications of the service providers, building trust and ensuring reliability in services like child care and cooking.- Collaboration with Field Staff: Work closely with the domestic service providers to ensure customer requirements are met effectively and efficiently.

- Make outbound calls to prospective students or parents to generate leads for various educational programs and courses.- Provide detailed information about the educational programs, courses, and services offered by the institution.- Promote the institutions offerings, including benefits, career outcomes, and unique features, to attract potential students.- Build and maintain strong relationships with prospective students and parents, understanding their needs and concerns.- Maintain an updated database of prospects, including their contact information, interests, and interaction history.- Conduct cold calls to new leads and warm calls to previous inquiries or interested candidates to nurture relationships and provide further information.- Schedule counseling sessions, webinars, or meetings with academic counselors or admissions representatives for interested candidates.- Work towards meeting daily, weekly, and monthly targets for lead conversion, aiming to convert inquiries into actual enrollments.- Address and resolve objections or concerns from prospective students regarding course fees, duration, or career prospects.- Report progress, including the number of calls made, conversions, appointments set, and other relevant metrics to supervisors.- Gather feedback from prospects regarding their experience during the inquiry process and use it to improve services.- Collaborate with the admissions and counseling teams to provide seamless communication between prospective students and academic advisors.- Inform prospects about upcoming educational events, webinars, workshops, or open days and encourage attendance.- Ensure all communications, whether by phone or email, are conducted professionally and in line with the institutions standards.- Continuously update knowledge about new courses, admissions processes, eligibility criteria, and institutional developments.- Generate weekly or monthly reports on conversion rates, lead status, and outreach efforts

Making Outbound Calls: Contacting potential or existing customers to inform them about products or services.Handling Inbound Calls: Answering calls from customers regarding inquiries, complaints, or support.Customer Engagement: Building rapport with customers, understanding their needs, and providing appropriate solutions.Sales and Lead Generation: Persuading customers to purchase products or services and generating leads for the sales team.Maintaining Records: Keeping detailed records of customer interactions, transactions, and feedback in the CRM system.Follow-Up: Following up with customers to ensure satisfaction and address any further questions or concerns.Achieving Targets: Meeting daily, weekly, or monthly call and sales targets set by the company.Providing Feedback: Reporting customer feedback and suggestions to the management for product or service improvement.