Customer Calling Female Jobs in Noida

Job Title: Customer Support Executive ERP Solutions (Females Preferred)Job Summary:We are looking for a Customer Support Executive to provide professional support to customers using our ERP solution. The role involves assisting customers, conducting product demos, and training sales teams to ensure smooth adoption and usage of the ERP system.Key Responsibilities:Customer SupportHandle customer queries related to ERP solutions.Troubleshoot and resolve technical/user issues promptly.Provide ongoing assistance to ensure customer satisfaction.Product DemonstrationsConduct ERP product demos for clients and prospects.Highlight key features, benefits, and use cases.Sales Team EnablementTrain sales representatives on ERP product features.Ensure sales teams can confidently pitch the ERP solution.Knowledge ManagementStay updated with ERP product knowledge and industry practices.Use research tools (Google search, documentation) to provide best solutions.Requirements:2.5 - 4 years of experience in ERP/customer support roles.Strong communication and presentation skills.Ability to conduct demos and training sessions.Problem-solving and analytical mindset.Presentable and customer-oriented personality.

Job Summary:We are seeking a motivated Telecaller to join our team. The ideal candidate will be responsible for reaching out to potential or existing customers to provide information about our products and services, answer questions, and handle concerns. This role requires excellent communication skills, patience, and a customer-centric approach.Key Responsibilities:Customer Outreach: Make outbound calls to potential or existing customers to introduce our products or services, answer questions, and provide detailed information.Follow-up and Lead Generation: Identify customer needs, generate interest, and follow up on leads for potential sales opportunities.Product Knowledge: Understand product specifications, and features, and communicate them effectively to customers.Maintain Records: Update customer details, call logs, and feedback accurately in the system to ensure up-to-date customer records.Complaint Resolution: Address customer concerns, complaints, or inquiries and provide appropriate solutions.Sales Assistance: Support the sales team by setting up appointments or following up with leads to help close sales.Achieve Targets: Meet or exceed daily, weekly, and monthly call and lead generation targets.Feedback Collection: Gather customer feedback and report recurring issues to supervisors for continuous improvement.Required Skills and Qualifications:Educational Background: High school diploma or equivalent; Bachelors degree preferred.Experience: 0-2 years of experience as a telecaller, telemarketer, customer service representative, or similar role.Language Proficiency: Fluent in [specify languages required, e.g., English, Hindi].Communication Skills: Excellent verbal communication, active listening skills, and a professional phone presence.Problem-Solving Skills: Ability to handle customer complaints and inquiries with patience and professionalism.Computer Skills: Proficiency in using customer relationship management (CRM) software, MS Office,

Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.