Desktop Support Engineer Graduate Fresher Jobs in Thane

Formatting and Loading Windows (10,11)Installation of software & Applications.Outlook configuration.Installation of 3rd Party Software.LAN/ WAN, TCP IP / Network / Wi-Fi / Access points, Switches configuration & troubleshooting Co-ordination withVendorPrinter Installation sharing device & Printer.Troubleshoot hardware issues & resolve in timely manner.Interact & train Users on basic usage of Computers.Co-Ordinate with Third party vendors & Primary Troubleshooting ofall your software / hardware related issues.Regular Data Backup.Taking precautionary steps to keep all systems Uptime tomaximum.User Profile backup & Configuration into new systemUser creation and deletion in active directory, Mapping the folder, sharing Printers, data accesspermission Should know about the SLA and its criticality. Server, Links Monitoring and Incident Management with respective service providerFollow escalation process

o L1/L2 Desktop support, AD working knowledge o Troubleshoot on helpdesk calls & timely closure of ticketso Client system OS installation/upgradation/patch management/troubleshooto Maintain OS security policies & complianceo Assembling and troubleshoot on laptop/desktop, printers, projector and other hardware peripherals.o Installation & Support for office 365 packageso Email client support for laptop/mobile etc. o VPN support/ remote supporto Crimping of cables & handling of other LAN issues

1. LAN/WAN Installation2. Troubleshooting3. Technical support on call to the clients4. Desktop Support5. Configuration/ Firewall