Desktop Support Engineer Graduate Experience Jobs in Bangalore

Technical Support Engineer - Job description1. Take ownership of customer issues reported and see problems through to resolution2. Research, diagnose, troubleshoot and identify solutions to resolve customer issues3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams4. Provide prompt and accurate feedback to customers5. Ensure proper recording and closure of all issues6. Prepare accurate and timely reports7. Document knowledge in the form of knowledge base tech notes and articles8. Proven working experience in CCTV technical support, IT support or as a technical engineer9. In-depth knowledge in the product that the technician is supporting.10. Strong problem-solving skills11. Excellent client-facing skills12. Excellent written and verbal communication skillsJob Types: Full-time, Walk-In

Requirement: A. What we are looking for : 1. A person who has experience in replacing spares like motherboard, LCD on Laptops that belong to either of Lenovo/Dell/HP2. A Person willing to travel to different customer locations to carry out the service3. A Person willing to learn new technologies and prepared to become an Subject Matter Expert.B. Certifications: Certifications on either of the following is preferred and has an added weight age1. Hardware and Networking Certification2. Certification on PC diagnosis and Spare ReplacementsC. Experience: 1 to 2 years Products that you would be working on:1. Lenovo Laptops & Desktops2. Dell Laptops & Desktops3. HP Laptops & Desktops4. Microsoft Surface ProductsResponsibilities: Your day-to-day activities and responsibilities are defined as belowWhat you would do:1. Deploy Tools and run them to analyze the problems in the PCs2. Make recommendations on what Spares to be replaced/procured3. Replace Spares inside the Laptops/Desktops4. Install Windows Operating Systems5. Participate in Discussions with the customer jointly with the Business team and provide necessary clarifications

Installation and configuration of Windows based operating systems (Windows 7,8&10) Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup. Troubleshooting all types of Hardware and software applications problems. Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery. Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in users laptops. Exposure in Active Directory user creation & deletion Maintenance and Troubleshooting of connectivity problems using Ping, Trace route. Troubleshooting hardware, software & networking problems. User group policies creation & modification Monitoring of virus issues through Symantec Endpoint Protection antivirus. Regular data & mail backup of MS outlook (PST files). Password creation & resetting to end users through remote desktop Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

Laptop and Desktop installation &support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Responding to client support requests. Walk customers through installing applications and computer peripherals Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

End user installation & support like Desktop/laptop imaging, Microsoft Outlook client issues, unified communication like Lync/webex, video conferencing issues, audio conferencing issues, remote access vpn end user issues, handheld device configurations and any other technical support activities as instructed. Network knowledge like Ping, Trace root, NSLookup, TCP/UDP Ports, IP addressing & subnets, ftp and basic troubleshooting skills at end user IT devices IT Asset inventory knowledge and coordinating with vendors for warranty replacements, material inward/outwards of IT materials Resolving service requests/incidents by understanding priority, adhering SLA and processes and managing timely communication with End user

2 to 3 years of experience in a similar role, preferably in a network operations center environment.Solid understanding of network protocols, routing, switching, and security concepts.Proficiency in network monitoring and management tools such as SolarWinds, Nagios, or PRTG.Familiarity with network devices and technologies, including routers, switches, firewalls, and load balancers.Basic knowledge of TCP/IP, DHCP, DNS, VPN, and other network protocols.

Roles and Responsibilities : You would be engaged in : Ensuring low down time for production desktops. Preventive / Corrective maintenance of all the desktops. Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues. Responsible for Backups and Restore of critical data according to users request. Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues. Ensuring Encryption in all Laptop users for data security, and EFS backup Managing and updating Windows patches for Desktops and Laptops. UPS Monitoring Providing Mobile devices support (Microsoft Active Sync) for corporate users Managing and Maintaining Projectors for Meeting and Conference purpose. Providing support for Voice communications Deploying, Managing and configuring network Printer. Interacting with Vendors for Hardware & Software SupportInterested Candidates,

Job Openings for 3 Desktop Support Engineer Jobs with minimum 1 Year Experience in Bangalore, Karnataka having Educational qualification of : Diploma, B.Tech/B.E with Good knowledge in Hardware Networking,Computer Hardware,Desktop Support,Technical Support etc.

Hardware & Networking Field Engineer (Male/female) 2 2 Years of relevant work experience Two-Wheeler with Valid driving license issued by the state Ability to work under stress, Patience & Time Management Develop positive relationships with clients Implementation, supporting, Maintaining & Troubleshooting of Windows (XP,Vista,7,8.1,10, 2003 server, 2008 server, Ubuntu server & all Latest Version). Installing and configuring Switches, and Routers. Designing structured cable networks, troubleshooting LAN, WAN etc., Remote support for different location Troubleshooting various network problems like port enabling, crimping. Etc.,

Need to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.A desktop support engineer, who should have extensive knowledge of office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer who can provide fast and effective support for clients experiencing basic hardware and software issues.Desktop Engineer Level 1 role for Desktop / IT support that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.Operating System Windows 10Collaboration tools - Microsoft Outlook 2019, Skype for Business, WebEx.VPN Client Cisco AnyConnect. Should have hands on knowledge on VPN switch router VPN and candidates who can handle top level executives.

1. B.E / B.Tech, BSC IT, Diploma in IT candidates required2. Excellent communication skills3. 2-3 years of technical experience4. 6 days working 5. Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.6. Help maintain equipment inventory, including processing RMAs and ordering new equipment.7. Maintain physical presence at designated service locations and time for employees to pick up users computer, or delivering to end-user.8. Monitor, update and maintain tickets in defined ticketing system. Respond to tickets, contact users and plan workload .Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign-off closed tickets with the user to include follow up specifically to the end user.9. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.10. Support access to corporate network/wireless and applications both on the network as well as over VPN.11. Candidate should have experience on Office36512. Only Male candidates are require

L1 Engineers for Bengaluru Location,.Candidate should be ready to join immediately

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Dear Aspirant,Walk -in with Resume Walk-out with an Offer,One day Interview Process,....... Just 1 Round of Interview, easy selection..Designation Desktop Support Engineer Roles and Responsibilities :You would be engaged in : Ensuring low down time for productiondesktops. Preventive / Corrective maintenance of all thedesktops. Managing and Maintaining operating system Endpoint Protection atdesktoplevel, Microsoft issues. Responsible for Backups and Restore of critical data according to users request. Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues. Ensuring Encryption in all Laptop users for data security, and EFS backup Managing and updating Windows patches forDesktopsand Laptops. UPS Monitoring Providing Mobile devices support (Microsoft Active Sync) for corporate users Managing and Maintaining Projectors for Meeting and Conference purpose. Providingsupportfor Voice communications Deploying, Managing and configuring network Printer. Interacting with Vendors for Hardware & Software Support Ensuring low down time for production desktops. Preventive / Corrective maintenance of all the desktops Managing and Maintaining Symantec Endpoint Protection atdesktoplevel Responsible for Backups and Restore of critical data according to users request Responsible for 1st level troubleshooting in Servers and Network related issues.Benefits : Day Shift 25k take home + incentivesVenue : Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stopContact Details :HR - LeenaInterview Days - Monday to SaturdayTimings - 9: 30 am to 2:00 pm

We are hiring urgently Field engineer roleCandidates need to know hardware and networking knowledge Bike is mustAge limit: 20years to 38 years

Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup Day to Day BAU configuration changes Proactively utilize network monitoring tools to isolate events before service degradation occurs Supporting incident monitoring and incident analysis/response initiatives Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets Troubleshooting layers 1, 2 and 3 of the OSI Model

To keep details of the respective service provider list as ISP, UPS, Domin controller, Telephones, Electricity, Etc.To assist Web Master for all updates of our domain servers.To keep all-important support contacts for the products.To ensure all the licensed softwares in a structured and details format as prescribed.To ensure that all systems /servers/printers are in working condition at all times.To ensure all IPSs are up and running at all the times.Resolve any issues / problems both in-house & customers from time to time.Any other task as assigned by the HOD /Management from time to time.Generating new enquires Like service calls/ AMCs

Desktop, Laptop Trouble Shooting, Software Installation, Basic Networking knowledge

Customer Support & interactions Collect the Data Quote to customer Validate Customer requirements Please the Order internally Update the StockRequest the stockRental Support Software support resolve the issue

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users