Desktop Support Engineer

• End user installation & support like Desktop/laptop imaging,

• Microsoft Outlook client issues,

• unified communication like Lync/webex, video conferencing issues, audio conferencing issues, remote access vpn end user issues,

• handheld device configurations and any other technical support activities as instructed.

• Network knowledge like Ping, Trace root, NSLookup, TCP/UDP Ports, IP addressing & subnets, ftp and basic troubleshooting skills at end user IT devices

• IT Asset inventory knowledge and coordinating with vendors for warranty replacements, material inward/outwards of IT materials

• Resolving service requests/incidents by understanding priority, adhering SLA and processes and managing timely communication with End user

• Experience

  1 - 4 Years

• No. of Openings

  3

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Sc)

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office