Desktop Support Engineer

MindSquare Technologies

End user installation & support like Desktop/laptop imaging,

Microsoft Outlook client issues,

unified communication like Lync/webex, video conferencing issues, audio conferencing issues, remote access vpn end user issues,

handheld device configurations and any other technical support activities as instructed.

Network knowledge like Ping, Trace root, NSLookup, TCP/UDP Ports, IP addressing & subnets, ftp and basic troubleshooting skills at end user IT devices

IT Asset inventory knowledge and coordinating with vendors for warranty replacements, material inward/outwards of IT materials

Resolving service requests/incidents by understanding priority, adhering SLA and processes and managing timely communication with End user

Experience : 1 - 4 Years

No. of Openings : 3

Education : Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, M.B.A/PGDM

Role : Desktop Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India