Desktop Support Engineer Female Graduate Jobs in Hyderabad

Role OverviewWe are looking for a motivated Desktop Support Engineer (L1) to provide first-line technical support to end users. The role involves handling day-to-day IT incidents, service requests, and troubleshooting issues related to desktops, laptops, printers, operating systems, and basic networking.Key ResponsibilitiesProvide L1 technical support to end users via phone, email, or in person.Troubleshoot and resolve issues related to:Desktops, laptops, and peripherals (printers, scanners, etc.).Operating systems (Windows, macOS, Linux as applicable).Microsoft Office / O365 applications.Basic networking (LAN, Wi-Fi, VPN).Handle user account creation, password resets, and access requests via Active Directory / M365.Escalate unresolved incidents to L2/L3 teams as per defined SLAs.Document incidents, solutions, and service requests in the ITSM tool (ServiceNow, Remedy, etc.).Support installation, configuration, and upgrades of hardware/software.Ensure compliance with IT security policies and asset management procedures.Required Skills & Qualifications12 years of experience in IT / Desktop Support (or relevant internship for freshers).Strong knowledge of Windows OS, MS Office, O365, and basic hardware troubleshooting.Understanding of basic networking concepts (IP, DNS, DHCP, Wi-Fi).Experience with Active Directory user management.Familiarity with ITSM tools (ServiceNow, JIRA, Remedy, etc.) is a plus.Good communication and customer service skills.

Installation and Troubleshooting of Software and Computer Hardware. Providing Technical Support to Customer. Handling Network , Internet and Wifi Issues. Call on- Mr K Shiva our Senior Service Engineer for details and first interview selection.

Desktop Support EngineerJob Summary:We are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of their desktops, laptops, and mobile devices. If you have a passion for troubleshooting, excellent communication skills, and a strong technical background, we want to hear from you!Responsibilities:- Provide technical support and troubleshooting for desktops, laptops, and mobile devices- Install, configure, and maintain Windows 10/11 operating systems and applications (MS-Office 365, Acrobat Reader, etc.)- Troubleshoot and resolve hardware and software issues- Manage antivirus software and ensure system security- Collaborate with other teams to resolve complex technical issues- Communicate technical information to non-technical end-users- Document incident resolutions and maintain accurate recordsRequirements:- 1-3 years of experience in IT industry handling end-user support- Proven experience in troubleshooting and resolving desktop-related issues- Strong knowledge of Windows operating systems (Win 10/11) and applications (MS-Office 365, etc.)- Excellent communication and interpersonal skills- Graduation in Computer Science or related field is a mustQualifications:- Bachelor's degree in Computer Science, IT, or related field- Certification in desktop support or related field (added advantage)Salary Package:- Competitive salary package ranging from 12,000 to 15,000 rupees per monthExperience:- 1-3 years of experience in desktop support or related fieldWhat We Offer:- Opportunities for professional growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performance- Flexible working hours and remote work options- Access to cutting-edge technologies and tools- Comprehensive training and development programs

We are excited to inform you about an excellent job opportunity for the position of Desktop Level 1 Engineer at our company. If you are a fresher with a knack for understanding and solving computer system issues, we want to hear from you. At our organization, we believe in providing opportunities to individuals based on their skills and aptitude rather than just their formal qualifications.As a Desktop Level 1 Engineer, your responsibilities will include:Diagnosing and resolving hardware and software issues on desktop computers.Providing on-site support to clients for system troubleshooting.Assisting with basic network configurations.Collaborating with senior technicians to resolve complex problems.Ensuring excellent customer service and satisfaction.

Any DegreeOnly Male candidatesField work Two wheeler must

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

The position is responsible for installing, upgrading and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions.A Network Support Technician is an IT professional who helps with the maintenance and troubleshooting of Computer Network Hardware. They specialize in areas such as Information Systems, Data Recovery, Network Management, or System Administration.

-Required in Desktop Support & Helpdesk Support with good communication skill.-Knowledge required for Remote resolution and support.-Knowledge required for Operating System (OS) installation & its troubleshooting.-Knowledge requires for MS Office installation, Outlook configuration (o365) & its troubleshooting-Knowledge requires for Printer installation & its troubleshooting -Knowledge required for Antivirus installation & its troubleshooting.-Antivirus patch updates, version update , Compliance (PGP,DLP etc.) update as per policy.-Knowledge required for the Internet / Network devices & their troubleshooting.-He must have worked previously at a location where at least 100+ Users are working with AD and Domain environment

Hiring for 2 Desktop Jobs in Hyderabad with minimum 1 Year Experience,Required Educational Qualification is : Diploma with Good knowledge in Desktop/Laptop OS support/Ms Office/ Outlook MailsNetwork /Antivirus/Software installations,Severes,Installation Technician etc.

:* Troubleshooting hardware and software issues.* Installing and maintaining hardware and computer peripherals. * Installing and upgrading operating systems and computer software.* Perform remote troubleshooting.* Troubleshooting networking and connection issues.* Providing basic training in computer operation and management