Hiring Fresher - Desktop Support Engineer - Hyderabad/Bangalore/Mumbai

Role Overview

We are looking for a motivated Desktop Support Engineer (L1) to provide first-line technical support to end users. The role involves handling day-to-day IT incidents, service requests, and troubleshooting issues related to desktops, laptops, printers, operating systems, and basic networking.

Key Responsibilities

Provide L1 technical support to end users via phone, , or in person.

Troubleshoot and resolve issues related to:

Desktops, laptops, and peripherals (printers, scanners, etc.).

Operating systems (Windows, macOS, Linux – as applicable).

Microsoft Office / O365 applications.

Basic networking (LAN, Wi-Fi, VPN).

Handle user account creation, password resets, and access requests via Active Directory / M365.

Escalate unresolved incidents to L2/L3 teams as per defined SLAs.

Document incidents, solutions, and service requests in the ITSM tool (ServiceNow, Remedy, etc.).

Support installation, configuration, and upgrades of hardware/software.

Ensure compliance with IT security policies and asset management procedures.

Required Skills & Qualifications

1–2 years of experience in IT / Desktop Support (or relevant internship for freshers).

Strong knowledge of Windows OS, MS Office, O365, and basic hardware troubleshooting.

Understanding of basic networking concepts (IP, DNS, DHCP, Wi-Fi).

Experience with Active Directory user management.

Familiarity with ITSM tools (ServiceNow, JIRA, Remedy, etc.) is a plus.

Good communication and customer service skills.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Tech/B.E)

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office