Hiring Fresher - Desktop Support Engineer - Hyderabad/Bangalore/Mumbai

Bankai Informatics pvt ltd

role overview

we are looking for a motivated desktop support engineer (l1) to provide first-line technical support to end users. the role involves handling day-to-day it incidents, service requests, and troubleshooting issues related to desktops, laptops, printers, operating systems, and basic networking.

key responsibilities

provide l1 technical support to end users via phone, email, or in person.

troubleshoot and resolve issues related to:

desktops, laptops, and peripherals (printers, scanners, etc.).

operating systems (windows, macos, linux – as applicable).

microsoft office / o365 applications.

basic networking (lan, wi-fi, vpn).

handle user account creation, password resets, and access requests via active directory / m365.

escalate unresolved incidents to l2/l3 teams as per defined slas.

document incidents, solutions, and service requests in the itsm tool (servicenow, remedy, etc.).

support installation, configuration, and upgrades of hardware/software.

ensure compliance with it security policies and asset management procedures.

required skills & qualifications

1–2 years of experience in it / desktop support (or relevant internship for freshers).

strong knowledge of windows os, ms office, o365, and basic hardware troubleshooting.

understanding of basic networking concepts (ip, dns, dhcp, wi-fi).

experience with active directory user management.

familiarity with itsm tools (servicenow, jira, remedy, etc.) is a plus.

good communication and customer service skills.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.B.A, B.Com, B.E, B.Tech

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office