Customer Support Specialist Job Vacancies in Around Kolkata

Job Title: Customer Support Specialist Location: Remote (India) Salary: 30,000 INR per month Working Hours: 9 AM - 6 PM EST (US Eastern Standard Time) About Plento Inc. Plento Inc. is a restaurant management solution offering online ordering, reservations, and website management. We help restaurants streamline their operations and grow their online presence. Plento provides flexible pricing while giving restaurants full control over their customers ordering experience. Our managed delivery feature allows restaurants to hire and manage their own drivers with a fully integrated dispatch system, making food delivery more personalized and reliable. Job Responsibilities: Answer all incoming phone calls professionally and efficiently. Manage and program restaurant menus within our platform. Respond promptly to all support emails sent to support@plento.io. Assist customers with troubleshooting issues. Provide guidance on platform features. Resolve customer inquiries with a focus on excellent service. Collaborate with internal teams to escalate and resolve technical issues. Maintain accurate records of customer interactions and updates. Requirements: Fluent in English (spoken and written). Previous customer support or customer experience is required. Ability to work independently and efficiently in a remote environment. Strong communication and problem-solving skills. Bonus: Tamil/Hindi proficiency is a bonus. Sales experience is a bonus. Benefits: Competitive salary of 30,000 INR per month. Opportunity to work with a growing tech-driven restaurant management company. Remote work flexibility. How to Apply: Send your resume and a brief cover letter to reeta@pdex.ca with the subject Customer Support Specialist - Plento.

Job DescriptionEXCELLENT OPENING FOR ENERGY AND TELECOM PROCESSUtility Hub is Australian organisation hiring for its captive international BPO in Kolkata, salt lake for Australia Energy and Telecom projects and offers you the opportunity to come and join Immediate with below benefits:BENEFITS WORKING FOR UTILITY HUBSALARY ON TIMEOPPORTUNITY TO VISIT AUSTRALIA FOR ON SITE TRAININGYEARLY APPRAISALELIGIBLE FOR IJP AFTER 6 MONTH TENUREUNCAPPED COMMISSION AND SPOT INCENTIVESMORNING SHIFT TIMING 6:30am to 3:00pmYearly BonusHigh IncentivesAttendance BonusABOUT COMPANY:We are an International BPO working for Australian Captive Energy Process.

Job Description:- Location: Newtown, Kolkata- Process: International Inbound Ticketing ProcessResponsibilities: Managing inbound calls, booking flight and train tickets for International customers, resolving queries, and ensuring customer satisfaction.Requirements:Minimum 06 Months of International BPO experience, strong communication skills, and customer orientation.- Shift: Night shift with fixed rostered offs.Benefits:Competitive salary with lucrative incentives, comprehensive 30-day fully paid training, and additional perks.If you are interested in this opportunity or would like more details, please feel free to reply to call on this number 8910158669, and I will be glad to assist you further.Best regards,Mahek Shaw HR Manager Webvio Technologies Pvt Ltd

We are seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats. The ideal candidate will have a background in chat/call processes and possess excellent communication skills in both English and Hindi.RequirementsResponsibilities:Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.Collaborate with internal teams to escalate and resolve customer issues efficiently.Utilize digital tools and chat software effectively to communicate with customers and track interactions.Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.Ensuring timely resolution and customer satisfaction.Demonstrated ability to work effectively in a team environment and handle escalations.Qualification:2 to 5 years of relevant work experience in customer support or related fields.Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.Comfort and familiarity with digital tools.Ability to work in a front-line role handling customers.

*Company Overview:*Webvio Technologies Private Limited is a prominent International BPO headquartered in Kolkata, specializing in the International Travel Sales Process.*Job Overview:*Job Title: Customer Care Specialist / Customer Care ExecutiveJob Type: Full-TimeJob Location: KolkataSalary Range: INR 15,000 to INR 28,000Experience Level: Mid-Level (1-2 years)*Qualifications and Skills Required:*. Minimum of 10+2 education level. 1-2 years of experience in an INTERNATIONAL Sales campaign. Excellent communication skills. Proficiency in Sales Processes, Customer Service, Customer Support, and Sales Management*Roles and Responsibilities:*. Develop and maintain client relationships. Understand clients business needs. Handle inbound process for Travel Sales with B2B focus. Work night shifts (full-time). Resolve queries related to travel tickets and convert calls into sales opportunitiesParticipate in an unlimited incentives program.Mahek ShawHR DepartmentWebvio Technologies