7

Customer Support Specialist Graduate Jobs in Chennai

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Opening For Customer Support Specialist

Prasanna Venkatesh and Associates

  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • Vandalur Chennai
Customer Support Inbound Voice Process Domestic Voice Process Good Communication Skills BPO Voice Process Customer Support Voice Process International Voice Process Attention to Detail
We are looking for a Customer Support Specialist to join our team in Vandalur. In this full-time role, you will help our customers with their inquiries and ensure a positive experience. **Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing prompt and accurate information to resolve issues.- **Problem Resolution:** Identify customer problems and provide effective solutions, demonstrating empathy and excellent communication skills.- **Maintain Records:** Keep detailed records of customer interactions, ensuring all information is updated in our system for future reference.- **Feedback Collection:** Gather customer feedback to identify trends and suggest improvements to enhance our service quality.- **Team Collaboration:** Work with other teams, such as sales and technical support, to address customer needs and share insights about customer experiences.**Required Skills and Expectations:**Candidates should have a degree in B.C.A, B.B.A, or B.Com. You should possess 1 to 4 years of experience in customer service or a related field. Strong communication skills are essential, as you will need to clearly convey information and solutions to customers. Problem-solving abilities are crucial for addressing customer concerns effectively. A friendly and patient attitude will help foster positive customer relationships. You must also be comfortable with using computer systems to manage customer data and communicate effectively. Understanding customer needs and showing commitment to customer satisfaction are key to success in this role.
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Walk-In Interview - Opening For Customer Support Specialist

Lats Solutions

  • 1 - 2 yrs
  • 2.0 Lac/Yr
  • Chennai
Customer Support Voice Process Inbound Voice Process Domestic Voice Process Customer Support Voice Process
As a Customer Support Specialist, you will be responsible for ensuring a positive experience for our customers through effective communication and problem-solving. Your main duties will include:- **Responding to Customer Inquiries**: You will handle incoming calls, emails, and chat requests from customers, addressing their questions or concerns promptly and professionally.- **Resolving Issues**: You will troubleshoot customer problems and provide solutions, ensuring issues are resolved efficiently and to the customers satisfaction.- **Maintaining Customer Records**: You will document all interactions with customers in our database, keeping track of issues, resolutions, and customer feedback to help improve our services.- **Collaborating with Teams**: You will work closely with other departments to ensure that customer needs are met and that any unresolved issues are escalated properly.- **Providing Product Information**: You will educate customers about our products and services, helping them understand features and benefits to enhance their experience.The ideal candidate should possess the following skills and expectations:- Strong communication skills in English, both written and verbal, to interact effectively with customers.- Problem-solving abilities to think critically and provide effective solutions to customer concerns.- A friendly and patient demeanor to create a positive interaction experience for customers.- Basic computer skills and familiarity with customer support software or CRM systems.- A minimum of 1 to 2 years of experience in a customer support role, preferably in a related field.- A bachelor's degree in B.A, B.B.A, or B.Com is required.
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Walk-In For Customer Support Specialist (1-5 Years) - Female Candidates Preferred

Wedtree Group of Companies

  • 1 - 5 yrs
  • 4.5 Lac/Yr
  • Chennai
Customer Support Voice Process Inbound Voice Process Customer Support Voice Process Hindi Telugu Tamil Customer Management Good Communication Skills BPO Domestic Voice Process International Voice Process
Job description:We are hiring Senior Customer Support for our Retail Organization.Designation : Customer Support AssociateWe are currently hiring for Hindi-Speaking Customer Care Representative to join our team. Candidates must possess excellent communication skills in Hindi and be available for immediate joining.REQUIREMENTS:Education: Graduation or Post Graduation preferredMandatory Language Skills: Must be fluent in Hindi, English, Tamil and Telugu.Preferred Skills: Ability to communicate in an additional regional language is a strong advantage and in Customer sales / Retail / Customer SupportExperience: Welcoming Experienced and Fresher candidates with up to 1 year of Voice Process experience.Must be available to commit to a 6-day work week and demonstrate flexibility regarding shifts/scheduling.Join Date: Immediate joining is required.Kindly contact HR - Samuel Arumugam - 9962396546Job Types: Full-time, PermanentBenefits:Food providedHealth insurancePaid sick timeProvident FundGreetings from Wedtree Group of Companies
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Customer Care Specialist

Easy Recruit Global

Customer Support Good Communication Skills
Job Title: Customer Care ExecutiveLocation: India (Remote)Domain: Information Technology / Customer ServicesEmployment Type: Full-timeAbout the Company:We are a dynamic technology-driven organisation committed to delivering outstanding customer service and support. Our culture emphasises professional growth, continuous improvement, and customer-centricity.Role Overview:As a Customer Care Executive, you will be the first point of contact for our customers, providing timely, professional and effective responses to enquiries, issues and feedback. You will work closely with internal teams to ensure smooth resolution and enhance customer satisfaction.Key Responsibilities:Handle inbound customer queries via phone, email and chat in a courteous and professional manner.Document and log customer interactions, issues and resolutions in the CRM or ticketing system.Investigate customer issues by coordinating with technical, product or operations teams and ensure follow-up until resolution.Maintain an excellent level of customer satisfaction through proactive communication and support.Escalate complex cases to senior teams when necessary and assist in tracking resolution progress.Provide feedback from customers to help improve processes, services and systems.Meet performance targets such as response times, resolution times, quality scores and customer satisfaction ratings.Adhere to company policies, procedures and service standards.Required Skills & Experience:2-5 years of experience in customer support / customer care roles (preferably in IT or technology services).Excellent communication skills in English (verbal and written). Additional local language fluency is a plus.Strong interpersonal skills with a customer-first attitude.Ability to manage multiple tasks, prioritise, and work in a fast-paced environment.Good problem-solving skills, attention to detail and a proactive mindset.Comfortable using CRM/ticketing tools, MS Office and other relevant software.Preferred Qualifications:Experience working in a hybrid work setup or shifting schedules if required.Prior exposure to tech support, SaaS/product-based support or IT service management.Familiarity with KPI-driven service environments.What We Offer:A supportive and collaborative work environment.Opportunities for professional development and upskilling.Competitive salary and benefits package (to be discussed during interview).Hybrid working model (as per company policy) to promote work-life balance.How to Apply:Please send your latest resume with the subject line Customer Care Executive [Your Name] to: hr@easyrecruitglobal.com easyrecruitglobal@gmail.comWe look forward to hearing from you!
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Business Specialist

Ninja Media Creations

  • 2 - 7 yrs
  • 4.8 Lac/Yr
  • Kilpauk Chennai
Customer Support Marketing Advertising Email Marketing Lead Generation Cold Calling Communication
Company Description :We are RA- OOH Media (Railways Audio OOH advertising network), enabling brands to connect with commuters via the Public Announcement system. Ninja Media provides access to India's upmarket, affluent rail audience with offerings integrated into Railway Stations' Public Address Systems and Train Wrapping in 13 States and 250 Stations. Our solutions cover towns and key cities across TN, Telengana, Andra Pradesh, Kerala, Karnataka, Chhattisgarh, Madhya Pradesh, and Mumbai. Role Description :This is a full-time on-site, Business Communication-Specialist role located in Chennai at Ninja Media Creations. You will be responsible for communicating effectively and driving sales. Launch email campaigns, cold calls, LinkedIn messages, etc. Maintain and update CRM leads in (Zoho). Ensure lead data is accurate and up to date. Create personalized messages to engage prospects. Follow up with leads from Internal Software and CRM etc. Provide feedback on lead quality and campaign performance Create reports to evaluate and improve lead generation efforts. Skills & Tools Often Required: Strong communication Email outreach tools Mandatory Attention to detail & organizational skills Basic knowledge of marketing funnels Only Chennai Based Candidates please contact on 6385388868 Qualifications : Strong Communication skills (English), Knowing Hindi would be an added advantage. Sales and Research skills Excellent networking and relationship-building abilities Experience in BPO (Sales Support) will be an advantage. Ability to work in a fast-paced and dynamic environment Bachelor's degree in Marketing, Business, or related field
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Female - Urgent Opening For Customer Care Specialist

Aymrk Media Private Limited

  • 1 - 3 yrs
  • Chennai
Communication Negotiation Sales Tele Marketing Tele Marketing Executive Customer Management Customer Support Good Communication Skills
Key Responsibilities 1. Lead Generation and Revenue Conversion: Conduct outbound calls to potential clients, presenting advertising opportunities available on our digital screens. Identify and qualify leads, turning inquiries into confirmed bookings. Negotiate advertising packages and close deals to achieve revenue targets. 2. Inbound Call Management: Respond to inbound inquiries, providing information about advertisement slots, pricing, and campaign customization. Assist clients in selecting the most suitable advertising options for their needs. 3. Relationship Building: Develop and nurture strong relationships with clients to encourage repeat business. Offer tailored solutions that align with client goals, ensuring satisfaction and long-term partnerships. 4. Advertisement Coordination: Collaborate with internal teams to ensure timely placement of advertisements and seamless execution of campaigns. Monitor and confirm that advertisements are displayed correctly and according to client specifications. 5. Reporting and Documentation: Maintain detailed records of calls, leads, bookings, and client feedback in the CRM system. Prepare reports on sales performance, client engagement, and revenue growth. Requirements Proven experience in customer service, sales, or lead generation roles. Excellent communication, persuasion, and negotiation skills. Ability to manage high call volumes and multitask effectively. Familiarity with CRM systems and sales tracking tools. A proactive and goal-oriented approach to generating revenue.
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Escalation Specialist

Technoarete Research and Development Association

  • 1 - 3 yrs
  • 3.8 Lac/Yr
  • Chennai
Client Relationship Executive Customer Care Representative Client Service Specialist
An escalation specialist is responsible for supporting and managing escalations whilemaintaining the relationships between departments and servicing client needs.Perform as primary interface for Global Management with regards to customer escalations.Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensurevisibility, traction and ultimate closure.Ensure customer is heard throughout escalation process.Establish correct expectations, enforce relief and resolve through effective communication.Analyse and monitor customer Problem Reports (PRs).Supply regular regional status updates for all escalated Service Requests.Collaborate with infrastructure functions required in escalations management.Evaluate escalation performance metrics.Review and identify root cause for all escalated service requests and use this information toimprove continuously within service delivery teams.Help ensure compliance with Corporate and Regional Escalation Policies.Focus on problem avoidance in escalation process.Collaborate with other work group teams to train using process and procedures based onhistorical experience.Assess impact of corporate advisories and bulletins on existing customer base.The key skill requirements for escalation are mentioned below:Problem solving abilityMeeting service level agreementsExceeding Initial Response (IR)Budget managementTeam managementExpertise in staff handlingPerformance management
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