BPO Customer Support Executive Female 12th Pass Jobs in Coimbatore

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

As a BPO Customer Support Executive, you will play a vital role in ensuring customer satisfaction and addressing their needs. You will be based in Coimbatore and work full time in the office. This role is ideal for candidates with 0 to 2 years of experience and offers opportunities for growth and learning.Key Responsibilities:- Responding to Customer Queries: Address customer questions and concerns via phone, email, or chat, ensuring that all interactions are handled with professionalism and empathy.- Problem-Solving: Identify and resolve customer issues by listening carefully and providing appropriate solutions, while ensuring a smooth customer experience.- Documentation: Maintain accurate records of customer interactions and transactions in the system for future reference and to help improve services.- Feedback Collection: Gather customer feedback after interactions to identify areas for improvement and communicate these insights to management.- Product Knowledge: Stay updated on the companys products and services to provide accurate information and support to customers.Required Skills and Expectations:- Strong communication skills, both verbal and written, to convey information effectively to customers.- A basic understanding of customer service principles and a positive attitude toward helping others.- Ability to handle challenging situations calmly and professionally.- Proficiency in using computers and customer management software.- A strong willingness to learn and adapt in a fast-paced environment.- Educational qualifications should include any degree such as B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, or relevant diplomas.

ITES and BPO Voice and Non Voice Process Domestic and International Voice Process ,