BPO Customer Support Executive 12th Pass Jobs in Coimbatore

BPO Voice Process ExecutiveCompany: Spancore TechnologyLocation: Coimbatore, Tamil NaduEmployment Type: Full-TimeHandled customer calls and assisted customers with their queries, requests, and concerns. Provided clear information and suitable solutions while maintaining professional communication. Managed customer interactions efficiently, documented call details, followed process guidelines, and worked toward customer satisfaction and productivity targets.Key Responsibilities:Handle inbound and outbound customer calls.Understand customer requirements and provide appropriate assistance.Resolve customer queries and complaints professionally.Maintain accurate customer and call records.Follow company processes and quality standards.Meet daily productivity and performance targets.Escalate complex issues to the appropriate team when required.

Job Description:An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.Knowledge and Skills RequiredCommunication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates understanding of the Internet, Amazon.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environmentCustomer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resoluti

BPO/TELECALLINGDOMESTIC VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:10000 TO 15000(+INCENTIVES)SKILLS:Good communication in TamilSHIFT:Day shift(Both MALE & FEMALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:20INTERNATINAL VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:15000 TO 18000(+INCENTIVES)SKILLS:Good communication in ENGLISHSHIFT:Night shift only(MALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:10NON VOICE PROCESSQUALIFICATION:10th or Any graduationSALARY:10000 TO 15000(+INCENTIVES)SKILLS:Tying speed minimum of 25 word within a minuteSHIFT:Day shift(Both MALE & FEMALE)BOTH FRESHERS & EXPERIENCED CANDIDATES CAN APPLYLOCATION:CoimbatoreNO.OF.Vacancies:20