Job Title: Collection ExecutiveJob Summary:Responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, maintaining customer relationships, and minimizing delinquency through effective follow-ups and negotiation.Key Responsibilities:Follow up with customers for overdue payments via calls, emails, and field visits (if applicable).Ensure timely collection of EMI / loan / outstanding dues as per company policy.Negotiate repayment plans and resolve customer queries related to payments.Maintain accurate records of collection activities in the system.Coordinate with internal departments (Sales, Credit, Operations) for dispute resolution.Achieve monthly collection targets and reduce bucket delinquency.Ensure compliance with legal and regulatory guidelines during recovery processes.Required Skills:Strong communication and negotiation skillsAbility to handle difficult customers professionallyTarget-oriented and result-driven mindsetBasic knowledge of banking/NBFC collection processesGood documentation and reporting skills