Job Title: Collection Executive
Job Summary:
Responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, maintaining customer relationships, and minimizing delinquency through effective follow-ups and negotiation.
Key Responsibilities:
Follow up with customers for overdue payments via calls, emails, and field visits (if applicable).
Ensure timely collection of EMI / loan / outstanding dues as per company policy.
Negotiate repayment plans and resolve customer queries related to payments.
Maintain accurate records of collection activities in the system.
Coordinate with internal departments (Sales, Credit, Operations) for dispute resolution.
Achieve monthly collection targets and reduce bucket delinquency.
Ensure compliance with legal and regulatory guidelines during recovery processes.
Required Skills:
Strong communication and negotiation skills
Ability to handle difficult customers professionally
Target-oriented and result-driven mindset
Basic knowledge of banking/NBFC collection processes
Good documentation and reporting skills