Chat Support Executive Job Vacancies in Gujarat

K9HR SOLUTIONS, Varsha Dabhi (HR Recruiter) is looking for a dedicated Customer Support Executive to join our team in Punit Nagar, Rajkot. The ideal candidate should have 1-2 years of experience in customer support and hold a postgraduate degree. In this role, you will assist our customers by addressing their inquiries and issues, providing accurate information, and ensuring a positive overall experience. You will represent our company and foster strong relationships with customers.Key responsibilities include:1. Responding to customer inquiries: You will handle various customer questions via phone, email, or in person, offering solutions and guidance as needed.2. Resolving customer issues: You will troubleshoot problems and help customers find effective solutions, working swiftly to address their concerns.3. Maintaining customer records: You will ensure that all interactions and transactions with customers are documented accurately in our system.4. Collaborating with team members: You will work closely with other departments to ensure customer satisfaction and improve our services.For this role, you should have excellent communication skills and be able to convey information clearly and effectively. You need to be patient, empathetic, and willing to help others. Strong problem-solving abilities and a detail-oriented mindset are essential. The ability to work independently and adapt to various situations is also important. Candidates must be female and able to work from our office in Rajkot.

HiWe are have a new opportunity at Horizon Talent Alliance for the role of USA Chat & Support Executive in our E-Commerce Support Process.Position: USA Chat & Support Executive (Night Shift)Process: Customer Chat & Support (E-Commerce Support)Location: Ahmedabad, Gujarat (Onsite)Timings : 9:00 PM - 6:00 AMExperience: Fresher & Experienced candidates welcomeSkills: Good communication, typing efficiency, customer handlingNOTE: THIS IS AN ONSITE AND NIGHT SHIFT ROLE- NO REMOTE

Customer Service Back Office(Service & Sales Chat Non-Voice Process)Responsibilities: Handle customer queries through chat Provide accurate resolutions in writing Support both service & sales-related requestsRequirements: Freshers & experienced candidates welcome Strong written English 10+3 Diploma / HSC / Any Graduate Basic computer skills Comfortable with 24/7 rotational shiftsBenefits: 28,000 36,000 CTC 5 Days Working Night Shift Allowance One-way Cab PF, Insurance & Gratuity Growth-oriented, supportive environment

Key Responsibilities:Handle customer queries via call, email, WhatsApp & chatProvide accurate product/service informationManage follow-ups & maintain CRM recordsAssist in lead generation & issue resolutionEnsure customer satisfactionRequirements:Basic English + Strong Hindi/GujaratiGood communication & polite customer handlingKnowledge of MS Office, Email, CRM & WhatsApp BusinessPositive attitude & multitasking ability

Full job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles & Responsibilities:-- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.- Self-motivated and be team player.- Maintain policies and procedures when working with clients and provide appropriate information.- Document customer interactions and resolutions accurately in the ticketing system.- Collaborate with the development team to identify and resolve complex technical issues.- Conduct software testing and provide feedback to the development team.- Assist in the creation and maintenance of knowledge base articles and user guides.- Stay up-to-date with the latest software updates and enhancements.- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Customer Support Executive Willing to Work with Rotational Shift Career Oriented

Responsibilities :Fluent in English verbal and written communicationClient and audience query handlingOverseeing the customer service processResolving customer complaints brought to your attentionProviding detailed information to customersPrompt response over Product Chat boxCo-ordination with Technical teamTaking feedback from the customersMaintaining a healthy relationship with the clientsNote : Training will be provided to the freshers(surat local candidates can apply only)

Job Opportunity at Votiko Solutions Private LimitedPosition: Call Center ExecutivesAbout Us:Votiko Solutions Private Limited is a leading BPO international call center located in Surat, Gujarat. We are seeking enthusiastic individuals to join our dynamic team as Call Center Executives. If you are passionate about customer service, enjoy conducting telemarketing activities, and thrive in a collaborative environment, we invite you to apply.Job Responsibilities:* Conduct telemarketing activities, including lead generation and appointment setting.* Handle both inbound and outbound calls for B2B and B2C clients.* Conduct surveys and verification processes to ensure data accuracy.* Provide exceptional customer support through calls, emails, and live chat.* Collaborate with the team to meet and exceed performance targets.Requirements:* Freshers and experienced candidates are welcomed. Fluency in English is essential. Strong communication skills, both verbal and written. Age limit: Below 40 years. Ability to work night shifts. Work from the office in Surat, Gujarat.Compensation:Salary: 20,000 to 40,000 per month, plus incentives based on the campaign you work on.Working Schedule:Working Days: Monday to Friday (Sunday-Saturday off).Benefits:Best work culture and employee satisfaction.Opportunities for career growth.How to Apply:Interested candidates can call us at 8511539085 or send their resumes to hr@votiko.com.Join us at Votiko Solutions Private Limited and be a part of a team that values your contributions, provides excellent work culture, and offers ample opportunities for career advancement. We look forward to welcoming you to our growing family!

Chat Customer Service Representative - Non-Voice in Ahmedabad. Below are the details of the role and the associated benefits:Key Responsibilities:Respond to incoming communications from customers via chat.Resolve customer issues through written communication.Requirements:Willingness to relocate to Ahmedabad and work on-site.Excellent communication skills in English (both written and verbal).Ability to work in night and rotational shifts.Minimum educational qualification: 12th Standard pass. Graduates and Post Graduates in any stream are welcome.Skills Required:Proficiency in written and verbal English communication.Good computer knowledge with a typing speed of 25 words per minute and at least 85% accuracy.Salary Package:26,000 CTC to 35,000 CTC.Night Shift Allowance.Subsidized Meals.Free Cab Facility.Other Employee Benefits.Employee Benefits:Career growth opportunities through internal promotions.Employee development through in-house and external training.Comprehensive benefits including Mediclaim and Personal Accident Insurance.Attractive Employee Rewards.Free Transport during Night Shift.Free Guest House Stay for 5 Days.Gift Cheques for Marriage and Childbirth.Accommodation & Relocation Benefits:Free accommodation and meals for 5 days from the time of your arrival.Ticket fare reimbursement for relocation.

*#Hiring For Multinational BPO*Profile :- *Customer Support Executive* ( Non voice process )Fresher and Experienced both can apply with good communication skillsQualification :- 12th / Graduates / Post GraduatesLocation : AhmedabadSalary :- 3.10 - 4.20 LPA + Night Allowance + Overtime + Cab Facility + Other Allowance24/7 shifts with 2 rotational off in a weekNote - Please share this post with your friends or inwhatsapp groups if anyone is looking for the job/job change.WE DONT TAKE CHARGES FOR ANY JOBSThanks & Regards*HR kamini*9425809871

Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.candidate must be excellent in written and oral communication in English. Interested candidates can send their updated resumes on 9054038217

Job Description:Urgent Hiring Objective: We are looking for a dedicated and detail-oriented Process Executive (Non-Voice) to handle operations, ensuring accuracy, efficiency, and timely completion of tasks. The ideal candidate will possess strong typing skills, excellent written communication, and a customer-centric approach to delivering quality service.Key Responsibilities1. Handle customer queries and requests through chat, email, or other written communication platforms.2. Perform data entry, record maintenance, and documentation with high accuracy.3. Resolve customer concerns by providing accurate and timely information.4. Collaborate with team members to meet project deadlines and achieve quality benchmarks.5. Process and update customer accounts and ensure all data is current and accurate.6. Identify and escalate complex issues to relevant departments for resolution.7. Maintain confidentiality of customer and company information.Skills required:1. Typing Skills: Speed: Minimum 35 WPM (or higher depending on the requirement). Accuracy: 90% of accuracy level.2. Computer Proficiency: Knowledge of MS Office Suite (Excel, Word, Outlook).3. Email/Chat Etiquette4. Data Entry and Management5. Written Communication Skills6. Problem-Solving and Analytical Thinking7. Attention to Detail8. Team collaboration9. Time Management & Organizational skills.Timing : 9:15 AM to 6:30 PM (10 position)6:45 PM to 11:15 PM (10 position)Working days: Monday to Saturday ( Only Sunday off)

We are looking for 49 E Commerce Executive Posts in Ahmedabad,Aravali Vihar, Bhiwadi,Anand,Valsad,Gandhinagar Highway, Ahmedabad,Udaipur,Bhavnagar Road, Rajkot,Narmada Canal, Ahmedabad,Banaskantha,Botad, Rajkot, with deep knowledge in undefined and Required Educational Qualification is : Secondary School, Diploma, B.A, B.C.A, B.Com, B.Ed, B.Sc, B.Tech, Post Graduate Diploma, M.Com

As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.

Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.

Address the queries and complaints of clients using the companys portal.Effective communication both written and verbal, is essential for chat support executives to convey information clearly and provide accurate assistance to customers.Managing disputes to developing plans to enhance the client experience generally and promote loyaltyResponding to customer inquiries within company hoursCollecting and analyzing customer feedbackWillingness to learn about products, services, and company policies to provide accurate information to customers.Willing to commit to taking turns working rotating shifts which includes weekends and public holidaysDesired Candidate ProfileProblem-solving skillsClear communication skillsAbility to use positive languageCan speak and write in EnglishWillingness to learnPerks and BenefitsPressure free environmentChance to work with an international level startup

FRESHERS WELCOMELocation - AhmedabadShift - Night shiftNight allowance upto Rs 5000 on top of salaryWhat Youll be DoingAre you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the Service to Sales methodology. Youll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, Youll Receive customer inquiries via chat about products and services Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication onlyWhat You Bring to the Role College diploma and no direct work experience Freshers welcome Or 1 year or more of customer service or sales experience and high school diploma or equivalent Great written English communication skills including grammar and spelling Computer savvy Local resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance availableWhat You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Relocation assistance for those interested in joining us in Ahmedabad, Gujarat And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We have vacant of 50 International Non - Voice Process Jobs in Ahmedabad,Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree, Any Master Degree, Other Doctorate Degree Skill Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate etc. Support the customer service team to complete the customer experience Ensure accuracy of data and research to ensure a positive experience May be sending and validating documentation, working in data bases to check information correctness

Job Description:Manage Inbound and outbound chats in a timely manner.Identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.Manage end-to-end customer response and the complaint processObtain and evaluate all relevant information to handle product and service inquiriesMaintain customer databasesProvide feedback on the efficiency of the customer service processPlaces orders for customers by updating all the information accurately.Maintain excellent quality on all chats handled.Perform all assigned tasks in an accurate manner.Work with minimum supervision.Requirements :Graduate from any streamExcellent spoken & written communication skillsStrong communication skills along with active listening.MS-Office (specifically MS-word); Good keyboarding typing skillsCustomer focusAbility to multi-task, set priorities, and manage time effectivelyAbility to understand accents from diverse geographiesAbility to stay calm under pressureRequired Qualification: MBA, MCA, BCA, B.TecRequired Experience: 1 to 4 yearsCTC: As per industry standardsShift : (Rotational shift)Location: Ahmedabad