Call Quality Analyst Graduate Jobs in Thane

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis

Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis