Call Quality Analyst 12th Pass Experience Jobs in Mumbai

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Highlighting problem areas in the process Identifying fatal errors and non fatal errors & take corrective/ preventive action.Giving feedback and improving their performance Responsible for quality targets and meeting deadlines.