Airline Customer Service Representative 12th Pass Jobs in Patna

We are seeking a motivated Airline Customer Service Representative to join our team in Patna, India. This role is perfect for individuals who enjoy helping others and have a passion for the airline industry. As a representative, you will provide excellent service to our customers.Key Responsibilities:1. **Assist Passengers:** Welcome travelers at the check-in counters, answer their queries, and guide them through the check-in process. This includes handling their luggage and ensuring they understand their flight details.2. **Manage Bookings:** Help customers make, change, or cancel flight reservations. You will use our booking systems to provide accurate information and ensure a smooth experience.3. **Resolve Issues:** Address passenger complaints and concerns promptly and professionally. Your goal will be to find solutions that satisfy customers while adhering to company policies.4. **Provide Flight Information:** Inform passengers about flight schedules, delays, and gate changes. Keeping customers updated ensures they are well-informed throughout their travel experience.5. **Maintain Records:** Document interactions with customers in the system. This helps in managing customer accounts and improves service quality.Required Skills and Expectations:Candidates should have a minimum education of 12th grade and should be comfortable using computers for booking and record-keeping. Excellent communication skills in English and an eagerness to help people are essential. A positive attitude, patience, and problem-solving skills will greatly help in providing exceptional customer service. Prior experience in customer service is a plus, but not mandatory.

We are seeking a motivated Airlines Executive to join our team in Patna, India. This position is ideal for candidates looking to start their career in the aviation industry, and no prior experience is necessary.Key Responsibilities:- **Customer Service**: Assist passengers with their inquiries, provide information about flights, and help with ticket bookings and changes.- **Flight Coordination**: Collaborate with ground staff to ensure timely departures and arrivals, and manage check-in processes to maintain smooth operations.- **Problem Resolution**: Address any issues or complaints that arise, working to find solutions quickly and effectively to keep customers satisfied.- **Documentation**: Ensure all necessary paperwork and electronic records are accurately maintained for flights and passenger information.Required Skills and Expectations:Candidates should have strong communication skills to interact with passengers and colleagues effectively. A positive attitude and a willingness to learn are essential for this role. Basic computer skills are needed for managing reservation systems and entering data. Punctuality and reliability are important, as airline operations often require adherence to strict schedules. Teamwork and the ability to stay calm under pressure will enhance your effectiveness in this fast-paced environment. A high school education (10th pass) is required, making this position accessible to recent school graduates.

Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.

As an Airport Operations Executive, you will play a vital role in ensuring smooth daily airport operations in Patna. You will assist with various tasks related to passenger and flight handling, contributing to an efficient and pleasant travel experience.Key responsibilities include:1. **Passenger Assistance**: You will greet travelers, assist with check-in procedures, and provide information regarding flights, gates, and boarding times to ensure a seamless journey.2. **Flight Coordination**: Monitoring flight schedules and communicating any changes to passengers and staff is crucial. You will help coordinate activities related to arrivals and departures.3. **Baggage Handling**: You will help manage baggage processes, ensuring that luggage is efficiently tracked and delivered to the correct flights and destinations.4. **Safety Compliance**: Adhering to safety protocols and regulations is essential. You will assist in ensuring that all operations comply with airport safety standards to maintain a secure environment.5. **Customer Service**: Providing excellent customer service is key. You will address passenger queries and resolve issues promptly, enhancing the overall airport experience.Required skills and expectations include being detail-oriented, possessing strong communication abilities, and having a friendly demeanor. The ideal candidate should be able to work independently and in a team, showing flexibility to adapt to changing situations. A positive attitude and willingness to learn will help you succeed in this dynamic airport environment.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

We are looking for 18 Airport Ramp Executive Posts in Kolkata, Kolkata South, Kolkata, Around Kolkata, Calcutta Greens, Kolkata, Patna, Nadia, Howrah, Hooghly, South 24 Parganas, North 24 Parganas, with deep knowledge in Airline Operations, Ground Staff Activities, Cargo Handling, Aircraft Handling, Airline Customer Service, Airport Ramp and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Tech ... contact - 9123096014

We have vacant of 150 Airport Representative Jobs in Kolkata, Darjeeling, Patna, Bhubaneswar, Kalimpong, Siliguri, Agartala, Aurangabad, Jhargram, Jharsuguda, for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree Skill Airline Operations, Ground Staff Activities, Cargo Handling, Aircraft Handling, Airline Customer Service, Airport Ramp etc.

The role of an Airport Executive involves various responsibilities crucial for maintaining smooth airport operations. The selected candidate will work at the airport in Patna and will be expected to execute the following duties:- **Customer Assistance**: Provide timely support and information to passengers regarding flight schedules, boarding procedures, and airport facilities to ensure a pleasant travel experience.- **Check-in Support**: Assist passengers during the check-in process, helping them with luggage, issuing boarding passes, and answering any queries to facilitate a smooth departure.- **Security Checks Coordination**: Work closely with security personnel to ensure that all passengers and their belongings are screened properly, maintaining safety standards at the airport.- **Handling Passenger Complaints**: Address and resolve any complaints or issues raised by passengers, ensuring their concerns are handled calmly and professionally.- **Collaboration with Team Members**: Work effectively with various teams, including ground staff and airline representatives, to coordinate operations and provide a seamless experience for travelers.Candidates applying for this role should have completed at least the 10th grade and possess excellent communication skills to interact with diverse groups of people. A friendly demeanor and problem-solving abilities are essential to manage challenges calmly. Additionally, candidates should be punctual, organized, and capable of managing multiple tasks in a fast-paced environment while maintaining a positive attitude. Prior experience is not necessary, making this an ideal position for freshers eager to start their careers in the aviation industry.