- Greet and assist passengers: Airport Ticketing Staff are responsible for greeting passengers at the airport, answering their queries, and assisting them with ticketing and boarding procedures.
- Process ticket sales: This role involves selling tickets to passengers, processing payments, and issuing boarding passes in a timely and efficient manner.
- Handle customer inquiries: Airport Ticketing Staff must address customer inquiries and complaints professionally, providing accurate information and resolving issues to ensure passenger satisfaction.
- Coordinate with airline staff: This position requires collaboration with airline employees to ensure smooth operations, including coordinating boarding procedures, baggage handling, and flight schedules.
- Maintain ticketing equipment: Airport Ticketing Staff are responsible for operating and maintaining ticketing equipment, such as computers and printers, to facilitate ticket sales and check-in processes.
- Assist with boarding procedures: This role involves assisting passengers with boarding procedures, including checking passports, issuing boarding passes, and directing passengers to their boarding gates.
Required skills and expectations:
- Excellent communication skills to interact with passengers and airline staff effectively.
- Strong customer service skills to address inquiries and resolve issues promptly.
- Basic computer skills to operate ticketing equipment and process payments efficiently.
- Knowledge of airport procedures and airline operations to assist passengers effectively.
- Ability to work in a fast-paced environment and adapt to changing circumstances.