We are looking for a dedicated Telecaller Staff member to join our team in Chattarpur. This role requires a female candidate who has a passion for customer service and effective communication skills.
Key Responsibilities:
- Making Outbound Calls: Contact potential and existing customers to promote and provide information about our products or services.
- Handling Inbound Queries: Answer incoming calls from customers, addressing their inquiries, resolving issues, and providing detailed information as needed.
- Updating Customer Information: Maintain and update customer databases with accurate information gathered during calls to ensure the database remains current.
- Achieving Targets: Work towards meeting daily and monthly call targets set by the management to help the team reach its goals.
- Providing Feedback: Share insights and feedback from customer interactions with the management to improve service delivery and customer satisfaction.
Required Skills and Expectations:
- Excellent verbal communication skills to convey information effectively to customers.
- Strong listening skills to understand customer needs and respond appropriately.
- Ability to handle rejection and stay motivated to make further calls.
- Basic computer skills for data entry and using customer relationship management (CRM) software effectively.
- Prior experience in a similar role is preferred but not mandatory, as we welcome individuals eager to learn and grow.
- A positive attitude and a willingness to work as part of a team in a fast-paced environment.
Candidates with 1 to 7 years of experience and a minimum education of 12th grade are encouraged to apply.