Telecaller (Female Candidates Preferred)

key responsibilities

the core duties of a telecaller can vary, but generally include:

customer contact: making a high volume of outbound calls (cold calling or calling generated leads) and/or handling inbound calls from customers and prospects.

sales & lead generation:

presenting and explaining the features, benefits, and pricing of products or services using a predefined script or pitch.

identifying customer needs by asking relevant questions and positioning the company's offerings as a solution.

generating qualified sales leads and/or closing sales deals directly over the phone.

meeting or exceeding daily, weekly, and monthly call and sales targets/quotas.

customer service & support:

answering customer inquiries, providing information, and addressing concerns or grievances professionally.

following up on previous conversations, pending inquiries, or appointments to ensure a positive resolution.

data management:

accurately recording all customer interactions, call outcomes, sales attempts, and feedback into the crm (customer relationship management) system or database.

obtaining and updating lists of individual contact details regularly.

product knowledge: maintaining a thorough understanding of all product/service details, market trends, and competitive offerings.

skills and requirements

required skills (soft skills)

excellent verbal communication: clear articulation, appropriate tone, and strong fluency in the required language(s).

persuasion & negotiation: the ability to influence customer decisions and handle price or product objections confidently.

active listening: paying close attention to customer needs and concerns to provide relevant and empathetic responses.

resilience & patience: the ability to handle rejection positively and maintain a professional demeanor, even when dealing with difficult customers.

time management: organizing call schedules, prioritizing leads, and managing a high volume of daily calls efficiently.

technical & educational requirements

education: high school diploma or equivalent; a bachelor's degree or relevant certification is often preferred.

technical proficiency: working knowledge of crm software (., salesforce, zoho, etc.) and basic computer programs (ms office, data entry).

prior experience: proven experience as a telecaller, telesales representative, or in a similar customer service role is highly desirable.

• Experience

  2 - 8 Years

• No. of Openings

  1

• Education

  12th Pass, B.A, B.B.A, B.Com

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery