Manager CRM - Lucknow

Lead and supervise the CRM team to promptly resolve customer queries, complaints, and requests.

Act as the escalation point for critical customer concerns and ensure timely and satisfactory resolution.

Maintain high levels of customer satisfaction and loyalty by improving communication and service quality.

Liaise with internal departments (Sales, Legal, Finance, Engineering, etc.) to ensure seamless customer experience.

Generate regular performance and customer feedback reports and update senior management on key issues and action points.

Drive initiatives to enhance customer engagement and retention.

Conduct training sessions for CRM team members to improve communication and problem-solving skills.

Key Skills & Competencies:

Strong leadership and team management skills

Excellent written and verbal communication skills

Conflict resolution and customer-centric mindset

Strong reporting and analytical capabilities

• Experience

  4 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Manager CRM

• Industry Type

  Real Estate / Property / Construction

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Cyber Heights, Vibhuti Khand, Gomti Nagar