We are looking for a Hotel Management Executive to join our team in Shillong. This part-time position is ideal for candidates with 0 to 2 years of experience who have completed at least their 12th grade.
Key Responsibilities:
- Front Desk Operations: You will greet guests, check them in and out, and handle reservations, ensuring a pleasant experience for every visitor.
- Customer Service: Assisting guests with their inquiries and complaints is crucial. You will need to listen and respond accurately to their needs.
- Room Management: You will coordinate with housekeeping to ensure that rooms are clean and ready for guests, maintaining high standards of cleanliness.
- Coordination with Departments: You will communicate with various departments such as housekeeping and maintenance to ensure smooth hotel operations.
- Handling Payments: You will assist with billing and processing payments, ensuring that all transactions are accurate and secure.
Required Skills and Expectations:
- Strong communication skills are essential for interacting effectively with guests and team members.
- A positive attitude and willingness to help are crucial, as customer service is at the heart of this role.
- Basic knowledge of hotel operations would be beneficial, but we are open to training candidates eager to learn.
- You should demonstrate good organizational skills to manage your tasks efficiently in a fast-paced environment.
- Flexibility to work varied shifts, including weekends and holidays, is important as the hospitality industry operates around the clock.