Go Star Aviation

A J C Bose Road, Kolkata

Key ResponsibilitiesCheck-in passengers and issue boarding passes.Verify travel documents such as passports, visas, and tickets.Assist passengers with baggage check-in and baggage-related issues.Provide information about flight schedules, delays, and gate changes.Help passengers during boarding and deboarding.Assist elderly passengers, unaccompanied minors, and passengers with special needs.Coordinate with airline crews, security personnel, and airport authorities.Handle customer inquiries, complaints, and service requests.Ensure compliance with airport safety and security procedures.Support lost-and-found and baggage claim operations.Required SkillsGood communication and interpersonal skills.Customer service orientation.Ability to work under pressure and handle difficult situations.Basic computer knowledge.Teamwork and problem-solving abilities.Professional appearance and positive attitude.Educational QualificationsTypically requires completion of 10+2 (Higher Secondary); some employers prefer a bachelor's degree.Fluency in English is often required; additional languages can be an advantage.Work EnvironmentAirports operate 24/7, so ground staff may work rotating shifts, including nights, weekends, and holidays.Work may involve standing for long periods and assisting passengers with luggage-related matters.

Develop and maintain relationships with airlines, airports, hospitality brands, and aviation companiesManage placement drives, interviews, and recruitment activitiesBuild industry partnerships and create placement opportunitiesConduct career guidance sessions, mock interviews, and student grooming programs

We are looking for a dedicated Ground Staff Executive to join our team in Dimapur. This entry-level position is ideal for candidates with a passion for the aviation industry who have completed their 12th grade.Key Responsibilities:1. **Passenger Assistance**: You will be responsible for greeting and assisting passengers during check-in, boarding, and throughout their travel journey, ensuring a smooth and pleasant experience.2. **Baggage Handling**: You will manage the safe loading and unloading of baggage, ensuring that all luggage is handled with care and delivered to passengers efficiently.3. **Customer Service**: You will provide information regarding flight schedules, gate numbers, and any other inquiries, demonstrating excellent communication skills to enhance customer satisfaction.4. **Safety and Security Checks**: You will participate in security and safety protocols, ensuring compliance with airline regulations and helping to maintain a safe environment for both passengers and staff.5. **Team Collaboration**: You will work closely with other ground staff and departments to ensure operations run smoothly and efficiently, fostering good teamwork and cooperation.Required Skills and Expectations:Candidates should possess strong interpersonal skills to interact effectively with passengers and colleagues. Attention to detail is essential for ensuring accuracy in baggage handling and passenger service. A positive attitude, punctuality, and the ability to work in a fast-paced environment are crucial for success in this role. Basic computer literacy will also be important for daily tasks and communication.

We are seeking dedicated Ground Handling Staff to ensure smooth operations at our Kolkata location. This role is perfect for freshers who have completed their 12th grade and are eager to start their career in the aviation industry.Key Responsibilities:1. **Baggage Handling**: Safely manage the loading, unloading, and transportation of passenger luggage to ensure efficient turnaround times.2. **Check-in Assistance**: Provide support to passengers during the check-in process, helping them with ticketing, baggage tags, and necessary documentation.3. **Customer Service**: Greet passengers warmly and address their queries or concerns, ensuring a positive travel experience.4. **Safety Compliance**: Adhere to all safety and security protocols while handling baggage and assisting passengers.5. **Coordination with Crew**: Work closely with flight crew and other staff to facilitate timely departures and arrivals of aircraft.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is crucial for ensuring safety and accuracy in baggage processing. The role also demands physical stamina for handling luggage and standing for long periods. Reliability, punctuality, and a positive attitude are essential traits for success in this fast-paced environment. We are looking for individuals who are team-oriented and eager to learn in the dynamic field of ground handling.

Conduct classroom and practical sessions for aviation and cabin crew studentsTrain students in grooming, communication, customer service, and safety proceduresMonitor student performance and maintain professional disciplinePrepare students for interviews and placement opportunities

As an Airport Customer Service Associate in Kolkata, you will play an essential role in ensuring travelers have a pleasant journey. You will assist passengers by answering questions, providing information, and managing flight details efficiently.Key Responsibilities:- **Passenger Assistance**: Greet travelers warmly, assist with check-in processes, and offer help with baggage and special requests, ensuring a positive airport experience.- **Flight Information**: Provide up-to-date information about flight schedules, delays, and gate changes. You will keep passengers informed and help them navigate the airport smoothly.- **Handling Queries**: Address passenger inquiries related to tickets, travel policies, and services in a courteous manner. You will listen to concerns and resolve issues efficiently to maintain satisfaction.- **Collaboration**: Work closely with various airport departments, such as security and boarding teams, to ensure seamless service delivery and effective communication.Required Skills and Expectations:Candidates should be freshers with a minimum educational qualification of 12th pass. Strong communication skills in both English and local languages are essential for assisting diverse passengers. You should be customer-focused, empathetic, and able to work in a fast-paced environment. Flexibility to work various shifts, including weekends and holidays, is crucial for this role. A positive attitude and the ability to handle stressful situations calmly will make you successful as an Airport Customer Service Associate.

Join our team as an Airport Ground Staff member in Kolkata, where you will play a vital role in ensuring smooth operations at the airport. This position is suitable for freshers who have completed their 12th grade.Key Responsibilities:1. **Passenger Assistance:** Help passengers with check-in procedures, baggage handling, and provide guidance to ensure a pleasant journey.2. **Check-in Procedures:** Operate check-in counters, issue boarding passes, and ensure that all necessary documentation is in order before flights.3. **Baggage Handling:** Manage luggage check-ins and ensure the safe loading and unloading of baggage on and off aircraft.4. **Customer Service:** Address passenger inquiries and concerns promptly, helping to resolve any issues efficiently to enhance their travel experience.5. **Safety Compliance:** Follow all safety regulations and protocols to ensure a secure environment for passengers and staff.Required Skills and Expectations:Candidates should have excellent communication skills to interact effectively with passengers and colleagues. A friendly and approachable demeanor is essential to provide top-notch customer service. Attention to detail is crucial for accurately managing tasks like check-in and baggage handling. The ability to work in a fast-paced environment while remaining calm under pressure is important. Being a team player is necessary, as you will collaborate with different departments to ensure smooth airport operations. A positive attitude and a willingness to learn will help you excel in this role.

We are seeking a Hospitality Executive to join our team in Shillong, India. This entry-level role is perfect for individuals passionate about providing excellent customer service in the hospitality industry.Key Responsibilities:- **Guest Relations**: Engage with guests to ensure they have a pleasant experience. Address their inquiries and resolve any issues efficiently.- **Front Desk Operations**: Assist with check-ins and check-outs, manage bookings, and handle phone inquiries. This includes maintaining an organized front desk area and ensuring all customer requests are processed smoothly.- **Customer Service Support**: Provide information about hotel services and local attractions. Be proactive in anticipating guest needs and suggesting services that enhance their stay.- **Collaboration**: Work closely with team members to ensure all departments are aligned in delivering high-quality service. Share information and assist colleagues when necessary to foster a cooperative work environment.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to interact effectively with guests and colleagues. A friendly demeanor and a positive attitude are essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems. We expect a willingness to learn and adapt in a fast-paced environment, along with a commitment to upholding the highest standards of hospitality. Flexibility in working hours, including weekends and holidays, is also required.

Cabin crew (flight attendants) are aviation professionals responsible for the safety, security, and comfort of airline passengers. They manage in-flight emergencies, conduct safety demonstrations, deliver customer service, and ensure strict compliance with aviation regulations throughout the journey.

As a Ground Staff Executive in Bokajan, Karbi Anglong, you will play a vital role in ensuring smooth airport operations. This position is suitable for individuals with little to no experience and requires a minimum educational qualification of 12th grade.Key responsibilities include providing excellent customer service by assisting passengers with check-in procedures, handling luggage, and ensuring that all safety protocols are followed. You will be responsible for coordinating with various teams to maintain efficient operations and addressing any passenger queries or concerns promptly.Another important duty involves performing routine inspections of the terminal and equipment to maintain a clean and safe environment. Assisting with the boarding process and ensuring that all necessary documentation is handled correctly will also be part of your role. Additionally, you will need to handle any unexpected situations efficiently to ensure a pleasant travel experience for all passengers.To succeed in this position, you should possess strong communication skills to interact effectively with passengers and team members. A friendly attitude and a customer-centric approach are essential for providing a positive experience. You should also be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and adapt quickly will help you thrive as a valuable member of our ground staff team.