Telephone Handling Jobs

We are seeking a dedicated Service Coordinator to join our team in Nagaon, Assam. In this full-time role, you will be responsible for ensuring smooth service operations and supporting our customers effectively. The candidate must have - Diploma/Btech/ JE- Mechanical/Electrical Engineering.Key Responsibilities:1. **Client Communication**: Serve as the main point of contact for clients, addressing inquiries, providing updates, and ensuring their needs are met promptly.2. **Team Coordination**: Collaborate with service teams to organize schedules, manage resources, and ensure timely service delivery.3. **Documentation Management**: Maintain accurate records of client interactions, service requests, and outcomes, ensuring all information is up-to-date.4. **Problem Resolution**: Identify issues related to service delivery and work with relevant teams to resolve them efficiently, keeping clients informed throughout the process.5. **Feedback Collection**: Gather client feedback on services provided, analyze responses, and suggest improvements to enhance overall customer satisfaction.Required Skills and Expectations:Candidates should have a graduate degree with 1 to 3 years of experience in a similar service role. Strong communication skills are essential for effective client interactions, and a detail-oriented mindset is crucial for managing documentation. The ideal candidate should be proficient in using office software and possess excellent problem-solving abilities. A collaborative spirit and a customer-centric approach are vital to succeed in this position.

We are looking for a Front Office Executive to manage our reception area and provide exceptional service to our clients. This role is ideal for candidates with 0 to 2 years of experience who are friendly, organized, and eager to learn in a professional environment.Key responsibilities include:1. **Greeting Visitors**: Welcome guests and clients warmly, ensuring they feel comfortable and attended to as soon as they arrive.2. **Handling Phone Calls**: Answer and direct phone calls professionally, taking messages and providing information as needed to maintain effective communication.3. **Managing Appointments**: Schedule and confirm appointments, coordinating with different departments to ensure accurate timing and organization.4. **Maintaining Office Supplies**: Keep track of office supplies, placing orders when necessary to ensure the front office is always well stocked.5. **Providing Administrative Support**: Assist with various administrative tasks, including filing, data entry, and document preparation to help support office operations.Required skills and expectations include:- Excellent communication skills, both verbal and written, to convey information clearly and professionally.- Strong organizational abilities to manage multiple tasks efficiently and maintain a tidy workspace.- A friendly and approachable demeanor to create a positive first impression for visitors.- Basic computer skills, including familiarity with MS Office, to handle administrative tasks effectively.- A willingness to learn and adapt, as this role involves working closely with people and various office functions.

- Greet guests upon arrival with a warm and professional demeanor.- Efficiently process check-ins and check-outs, ensuring all guest details are accurately recorded.- Handle guest reservations, ensuring accurate and timely entry into the hotels reservation system.- Assist guests with booking inquiries, room availability, special requests, and preferences.- Provide exceptional customer service by addressing guest queries, concerns, and special requests promptly and efficiently.- Ensure all guest documentation is completed, including registration cards and payment details.- Verify identification and payment method at check-in.- Ensure all guest preferences and special requests are noted and communicated to relevant staff.- Answer incoming calls to the front desk, responding to guest inquiries or transferring calls to the appropriate department.- Assign rooms to guests based on availability and preferences while ensuring the optimal room type for their stay.- Prepare and issue guest bills, ensuring all charges are correctly applied and explaining any discrepancies.- Communicate guest preferences and special requests to housekeeping, restaurant, and other departments for a seamless guest experience.- Keep the lobby area welcoming and presentable at all times, representing the hotel's brand image.- Ensure that the hotels security procedures are followed, including verifying guest identification and room keys.- Encourage guests to provide feedback on their stay and assist with any post-departure queries or issues.- Prepare daily financial reports and submit them to the finance department.- Prioritize urgent guest requests while ensuring consistent service to all guests.

- Greet and assist visitors, clients, and guests professionally and courteously.- Direct visitors to the appropriate departments or staff members.- Manage and schedule appointments for real estate agents, clients, and prospective tenants.- Maintain a welcoming environment for clients visiting properties.- Provide administrative assistance to the management team and real estate agents.- Manage the front desk area, ensuring it is neat and well-organized.- Assist with preparing and processing legal documents, contracts, and agreements related to property transactions.- Maintain databases related to property inventory, rental agreements, and client details.- Collaborate with the sales and marketing teams to schedule property viewings, open houses, or events.- Update clients on available properties, price lists, and promotional offers.- Schedule meetings for property consultations, viewings, or closing appointments.- Ensure the availability of relevant documents and information for meetings.- Help manage any minor facility-related issues (e.g., visitor parking, office supplies).- Assist in processing rental payments, deposits, or other financial transactions.- Maintain records of payments and receipts.- Assist in managing the companys social media accounts (if needed), posting updates on new listings or company news.- Maintain daily activity logs, tracking visitor inquiries, appointments, and tasks completed.- Keep track of office supplies and order new stock as needed.- Address basic queries related to available properties, office location, or company services.

1. Greet and welcome visitors, clients, and guests in a professional and friendly manner.2. Address inquiries and provide information about the companys services or products.3. Direct visitors to appropriate departments or personnel.4. Handle complaints and resolve issues promptly and effectively.5. Answer incoming phone calls, directing them to the appropriate staff or department.6. Handle outgoing phone calls and emails, maintaining a professional tone.7. Take and relay messages accurately.8. Schedule and confirm appointments for clients and staff.9. Manage calendars for executives and other key personnel.10. Coordinate meeting rooms and ensure all necessary arrangements (like refreshments or equipment) are in place.11. Perform general administrative tasks, such as filing, data entry, and document preparation.12. Handle office supplies and maintain inventory levels.13. Assist in preparing reports, presentations, and other business documents as needed.14. Maintain cleanliness and organization of the reception area and front desk.15. Ensure a welcoming and professional atmosphere at all times.16. Handle incoming and outgoing mail and packages.17. Maintain guest and visitor logs.18. Keep track of office appointments, meetings, and events.19. Manage and update the companys database with contact details of clients, suppliers, and other stakeholders.20. Ensure sensitive company information is kept confidential.

Position SummaryThe Front Office Receptionist manages the daily flow of the reception area. Their primary duties involve greeting guests, directing communications (phone, email, mail), and providing general administrative assistance to ensure the smooth operation of the office or facility.II. Key ResponsibilitiesA. Visitor and Guest ManagementGreeting & Welcome: Warmly greet, welcome, and direct all visitors, clients, and vendors upon arrival, ensuring a positive first impression.Access & Security: Manage visitor sign-in/sign-out procedures and issue temporary security passes or badges according to company protocols.Inquiries: Answer basic inquiries from visitors and clients, providing accurate information about the organization, its services, and staff.Hospitality: Offer refreshments or comfort amenities to waiting guests and notify the relevant employee of their arrival.B. Communication and AdministrationSwitchboard Operation: Manage the multi-line phone system; answer, screen, and accurately forward incoming calls and messages to the appropriate personnel.Mail & Deliveries: Receive, sort, and distribute incoming mail, packages, and faxes. Organize and prepare outgoing mail and courier shipments.Scheduling: Assist with scheduling and coordinating meeting rooms, calendars, and basic appointments for internal staff.Documentation: Maintain organized electronic and physical filing systems for correspondence, forms, and general office documents.Email Management: Monitor the general inquiries email inbox and respond to or forward messages as appropriate.C. Office Upkeep and SupportAesthetics: Ensure the reception area, lobby, and common meeting rooms are tidy, presentable, and well-stocked with necessary materials (e.g., magazines, brochures).Inventory: Monitor and reorder office supplies, managing stock levels to ensure all essential items are available.Equipment: Oversee the basic functionality of office equipment (copiers, printers, fax machines) and report maintenance needs to IT or facilities.

I. Position SummaryThe Front Office Executive is responsible for managing the reception area, handling all incoming and outgoing communications, and providing excellent customer service and administrative support. They are the professional face and voice of the company.II. Key ResponsibilitiesA. Guest and Visitor ManagementGreeting: Warmly greet and welcome all visitors, clients, and guests, directing them to the appropriate person or department.Check-in/Check-out (Hospitality): Process guest arrivals and departures, assign rooms, handle key management, and accurately settle guest folios and payments.Security: Maintain visitor logs, issue temporary access cards, and follow security protocols to ensure only authorized personnel enter the premises.Liaison: Act as a central communication point between guests/clients and internal staff.B. Communication and AdministrationCall Handling: Answer, screen, and forward all incoming phone calls professionally and efficiently, managing a high volume of internal and external communications.Mail & Correspondence: Receive, sort, and distribute daily mail, deliveries, and courier packages. Manage outgoing courier requests.Scheduling: Assist with scheduling appointments, meetings, and conference room bookings for staff and management.Filing & Documentation: Maintain organized physical and electronic filing systems for correspondence, invoices, and administrative documents.Office Supplies: Monitor and manage inventory of office supplies, initiating timely orders to ensure continuous availability.C. Office Upkeep and CoordinationAppearance: Ensure the reception area, common areas, and meeting rooms are tidy, presentable, and well-maintained at all times.Equipment: Monitor the functionality of office equipment (e.g., printers, copiers, phones) and coordinate maintenance or repairs as needed.Travel Coordination: Assist staff with basic travel arrangements, including booking flights, accommodation, and transportation, when required.

We are looking for a motivated Front Office Executive to manage our reception area and ensure a welcoming atmosphere for our visitors. This is an excellent opportunity for freshers or those with minimal experience to start their career in a professional setting.Key Responsibilities:Greeting Visitors: You will be the first point of contact for guests. A warm and friendly greeting will help create a positive first impression.Answering Phone Calls: You will handle incoming calls professionally, providing accurate information or directing them to the appropriate personnel as needed.Managing Appointments: You will assist in scheduling meetings and managing calendars, ensuring that appointments run smoothly and efficiently.Maintaining Records: You will help maintain and organize office files and records, ensuring that all information is accurate and easily accessible.Handling Queries: You will respond to basic inquiries from clients and staff, providing assistance or directing them to the right department for further help.Required Skills and Expectations:Candidates must have completed at least their 12th grade and demonstrate effective communication skills, both verbal and written. A friendly demeanor and a professional appearance are essential as you will represent the company to clients and visitors. Basic computer skills, especially familiarity with office software, will be necessary for managing schedules and documentation. A positive attitude and a willingness to learn are also important to succeed in this role.