Oriel Financial Solutions

Gurgaon Sector 40

Customer Support ExecutiveLocation: Plot 5, Block O, South City I, Sector 40, Gurugram, Haryana 122003Job Type: Full-TimeExperience: Fresher up to 6 monthsQualification: Graduation (Mandatory)Job Description:We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role also requires coordination with banks regarding payment-related concerns.Key Responsibilities:Handle customer queries through calls, emails, or chat in a professional and timely manner.Understand customer issues and provide appropriate solutions to resolve them.Actively coordinate with banks for payment updates, verifications, and dispute resolutions.Maintain accurate records of customer interactions and follow-up actions.Tackle difficult or urgent situations with patience, problem-solving skills, and a calm approach.Collaborate with internal teams to ensure smooth handling of customer concerns.Ensure a positive customer experience with every interaction.Requirements:Graduation is mandatory (any stream).Strong verbal and written communication skills.Ability to stay calm under pressure and manage multiple tasks efficiently.Good interpersonal and coordination skills.A fresher or candidate with up to 6 months of relevant experience will be considered a right fit.Basic knowledge of banking/payment processes will be an added advantage.What We Offer:Friendly and supportive work environmentOn-the-job trainingOpportunity to grow within the organization

- Inside Sales ExecutiveKey Responsibilities: - Research and identify potential customers using a variety of sources such as online searches, social media or referrals. Determine which leads are most likely to become customers by evaluating their needs and budget and assessing interest in the services Engage with potential customers by phone, email or video conference to demonstrate the features and benefits of services Work with customers to identify pricing and payment options that meet their requirements and align with company goals. Close sales with customers, provide customer support as required and follow up with customers to ensure satisfaction and repeat business Staying up to date about services involves being familiar with their key features, benefits and competitors to inform potential customers.Desired Candidate Profile: Any bachelors degree with relevant work experience would be preferred Work Experience: At least 1-2 years of experience in Sales domain or Fintech/Financial industries Key Skills: - Our ideal candidate can solve problems quickly, is highly detail oriented, organized and resourceful.Location- Gurugram, Haryana

Job Title- Customer Support ExecutiveWe're looking for a Customer Support Executive who is passionate about customer service and enjoys working in a fast-paced environment. The candidate will be responsible for making calls to customers, answering inbound calls from customers, and providing excellent customer service.Key Responsibilities: - Take inbound and blended calls, answer questions. Make outbound calls to prospects and clients. Assist with activities, documenting leads, and managing databases. Calling active and budding clients to encourage the business. Perform other duties as assigned Addressing clients' uncertainties, grievances, and suggestions on time.Desired Candidate Profile: Detail-oriented and committed to a high level of accuracy. Excellent oral communication skills and listening skills. Experience: Minimum 1 years (Preferred) Education- Graduate (Minimum)