Customer Support Executive Fresher

Infinity Travel Club

0 - 2 Years
25 Openings
Not Disclosed
Posted 2 days ago
Face-to-Face interview
Banaswadi, Bangalore

Key Skills

Customer Relationship Customer Support Domestic BPO Telephone Handling BPO Voice Good Communication Skills Convincing Power Interpersonal Skills Negotiation Skills Cold Calling

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Job Description

key responsibilities:

handle customer calls in a professional and efficient manner

address customer queries, concerns, and complaints with a problem-solving approach

maintain accurate records of customer interactions and follow-ups

provide timely and relevant information to customers to resolve their issues

work collaboratively with other teams to escalate and resolve complex issues

meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

job requirements:

the minimum qualification for this role is 10th pass and 0 - 2 years of experience. you will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. candidates must be open to a 6 days working week during the day shift.