Customer Service Executive

Network Techlab India Pvt Ltd

1 - 3 Years
1 Openings
2.5 Lac/Yr
Face-to-Face interview
Thane West

Key Skills

Microsoft Excel Polite Outbound Calling Customer Calling Customer Service

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Job Description

roles and responsibility

 making psf (post service feedback) and follow-up calls

 capture customer experience in detail based on given parameters

 understanding the dsat and able to providing solution

 ensuring customer experience by using problems-solving skill

 able to handle the escalation calls

 complaint management

 follow ups with business on dsat and ensuring closure with satisfactory note from customer

 to maintain & update all the documents and processes

 preparation of scorecard and csat dashboard

 hands on som tool, nps tool, feedback tool (company will provide the training)

 maintains overall objectivity in supporting consistent and superior customer service

 identifications of cases failing to meet pre-defined sla with the help of csat

 preparing rca and connecting to concerned team to take corrective measures and reduce the number of escalations

 to maintain quality and to reduce data discrepancy.

 ensure adherence to process sla

 perform other duties as assigned.

Experience
1 - 3 Years
No. of Openings
1
Education
B.Com
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Network Techlab India Pvt Ltd

With 25+ years of experience in providing End to End customized Solutions and Services, our brand character is customized, professional, immediate, helpful and up-to-date with the latest technology developments.

We have a team of 500+ dedicated employees, with a presence in 13 cities like Mumbai, Navi Mumbai, Pune, Nasik, Vapi, Surat
Baroda, Ahmedabad, Bangalore, Hyderabad, Chennai, Delhi, Kolkatta and a Global location in Singapore. Established in the year 1996, we have been recognized as the Top IT Service Provider and IT Solution Providers for 25+ years and elated to announce the count of serving 7500+ happy and satisfied clientele base.