Network Techlab India Pvt Ltd

Thane West

Urgently Hiring for Business Development Executives in Mumbai Locationmust have Good Experience Into B2b Sales of It Hardware Sales or Hvac Sales or Thermal Sales or Ups/ Battery Sales or Electrical Salesmba Freshers Can also Apply ( Must Be Confident and Must have Good Communication Skills) candidates Must have Good Communication Skillsopen to Travel Across Places ( as per Business Needs)ctc Offered : Based On Interviewnotice Period : Immediate Joiners Preferred ( or Max 15 to 20 Days)

Job Title: Thermal EngineerJob Description:Perform basic thermal analysis and heat transfer calculations.Assist in design and optimization of cooling systems (HVAC / equipment cooling).Support thermal simulations using tools like CFD or similar software.Monitor system performance and identify overheating or airflow issues.Assist in testing, validation, and documentation of thermal performance.Coordinate with design and project teams for implementation.Key Skills:Fundamentals of thermodynamics & heat transferBasic knowledge of HVAC systemsExposure to CFD / thermal simulation toolsMS Excel & technical documentation skills

Roles and Responsibility Making PSF (Post Service Feedback) and follow-up calls Capture customer experience in detail based on given parameters Understanding the DSAT and able to providing solution Ensuring customer experience by using problems-solving skill Able to handle the escalation calls Complaint Management Follow ups with Business on DSAT and ensuring closure with Satisfactory Note from customer To maintain & update all the documents and processes Preparation of Scorecard and CSAT dashboard Hands on SOM tool, NPS tool, Feedback tool (company will provide the training) Maintains overall objectivity in supporting consistent and superior customer service Identifications of cases failing to meet pre-defined SLA with the help of CSAT Preparing RCA and connecting to concerned team to take corrective measures and reduce the number of escalations To maintain Quality and to reduce data discrepancy. Ensure adherence to process SLA Perform other duties as assigned.