Customer Service Executive

Glocal View

aviation company is hiring for customer care from lgbt+ community (lgbt+ means lesbian, gay, bisexual, queer, intersex, pansexual, asexual.)

job purpose:

to carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

key responsibilities and accountabilities: assist customers through all procedures related to arrivals & departures in the following activities.

reservations & ticketing:

- making reservations across the counter

- selling of tickets.

- remitting cash to the concerned department.

- answering customer queries over the telephone.

departures:

- attend the pre – flight and post flight briefings.

- setting up of check in counters.

- screening of checked in baggage.

- maintain high quality of check in procedures.

- to assist customers with special requests.

arrivals:

- to assist customers with special requests.

- to assist customers with mishandled / damaged baggage.

prepare all required reports for the same

- co-ordination with the baggage vendor for the damaged bags.

- follow up with the en-route stations regarding lost baggage.

post flight departure

- filing of all necessary flight papers

- any other responsibility assigned by the management from time to time

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office