Customer Relationship Officer

Sanvijay Rolling & Engineering Ltd

job responsibilities:

*only male candidates can apply*

*experience in rolling industry or related infrastructure(tmt)industry is mandatory*

*qualification- b. mechanical is mandatory*

-generation of leads and qualifying the leads

-addition of new customers/product information into the crm system, if data isn’t available.

-call existing customers and distributors and close the issues, if any in-coordination with the sales team.

- escalate any complaints.

-any other task assigned by the reporting manager

-expertise in crm principles and practical sales and marketing application in a b2b environment.

-extensive knowledge of acquisition and retention marketing techniques both online and offline.

-experienced in working with and analyzing large datasets, with the ability to deep dive and derive actionable insights both at the strategic and tactical level.

-technical knowledge of crm systems.

send quotation to customers & negotiate to close the deal

coordinating with clients for understanding their requirement and inputs required to prepare quotation

handle inactive customers & ensure orders are generated.

handling objections and resolving same with support of bde/bdm/crm 100% coordination with reporting head

updating all data in sap software on daily basis

capturing customer complaints/queries by visiting site/phone coordinating with crm/cre/bdm for resolving complains within 24 hrs.

experience- 5to 6 yrs

location -nagpur

job type: full-time

• Experience

  5 - 6 Years

• No. of Openings

  2

• Education

  B.E

• Role

  Customer Relationship Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office