Retention Manager Jobs

Job Title: Client Success Manager Company Name: Alliance Recruitment Agency Job Location: Ahmedabad Experience: 4 - 5 yearsAbout the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

We are looking for a skilled Warehouse Supervisor to oversee our warehouse operations. This role requires effective leadership and strong organizational skills to ensure smooth and efficient processes.Key Responsibilities:- Manage Daily Operations: Oversee daily warehouse activities, ensuring that all tasks are completed accurately and on time.- Supervise Staff: Lead a team of warehouse workers, assigning tasks and monitoring their performance to ensure high productivity and safety standards.- Inventory Control: Maintain accurate inventory records and ensure that stock levels are sufficient for smooth operations, conducting regular stock checks.- Shipping and Receiving: Coordinate the safe and efficient loading and unloading of goods, ensuring that all shipments are processed correctly.- Safety Compliance: Ensure that all safety procedures and protocols are followed within the warehouse to protect staff and inventory.- Training and Development: Assist in training new employees on warehouse processes and safety practices, promoting a culture of continuous improvement.Required Skills and Expectations:The ideal candidate has 1 to 6 years of experience in a warehouse setting and has completed at least the 10th grade. Strong leadership skills and the ability to communicate clearly with team members are essential. The candidate should be detail-oriented, capable of managing multiple tasks simultaneously, and familiar with inventory management systems. A commitment to safety in the workplace and the ability to motivate a team to achieve goals are also important for this role. Flexibility in working hours and a strong work ethic are expected.

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- Project Coordination: Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- Communication & Reporting: Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- Issue Resolution: Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- Business Development: Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.Required Skills and Expectations:To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

We are looking for a dedicated Customer Handling Executive to join our team in Indore. This role is perfect for individuals who enjoy interacting with customers and want to gain experience in a fast-paced environment.The Customer Handling Executive will be responsible for assisting customers and ensuring they have a positive experience. Key responsibilities include:1. Responding to Customer Inquiries: Handle incoming calls, emails, and messages from customers, providing accurate information and resolving their issues promptly.2. Providing Product Information: Clearly explain product features, benefits, and prices to customers, helping them make informed decisions.3. Handling Complaints: Address customer complaints with empathy and professionalism, working towards satisfactory resolutions to enhance customer satisfaction.4. Maintaining Records: Keep accurate records of customer interactions and feedback, ensuring the information is readily available for future reference.5. Coordinating with Teams: Collaborate with other departments to ensure customer needs are met efficiently, contributing to overall service improvement.Candidates should have strong communication skills and a friendly attitude, with the ability to work well in a team. A background in customer service or a related field is a plus, but fresh graduates are encouraged to apply. Basic computer skills and proficiency in English and Hindi are essential. The ideal candidate should be an active listener, eager to learn, and able to handle challenging situations with grace.

Job Title: Key Account Manager (KAM)Company: Shivaami Cloud Services Pvt. Ltd.Location: Mumbai (Mulund West)Employment Type: Full-TimeExperience: 3+ Years (Technical Account Management / Key Account Management)Joining: Immediate / ASAPKey ResponsibilitiesManage key client accounts, renewals, retention, and customer satisfaction.Drive upselling and cross-selling opportunities.Conduct client meetings, demos, and relationship management.Coordinate with Renewal, Support, and Sales teams.Resolve customer issues and ensure timely service delivery.Maintain CSAT, prepare client reports, and identify business growth opportunities.Requirements3+ years of experience in Key Account Management or Technical Account Management.Bachelor's degree (MBA preferred).Excellent English communication and negotiation skills.Strong knowledge of cloud/digital technologies and MS Office.Experience with CRM/Sales tools and value-based selling is preferred.

Job Role: Wealth ManagementDepartment: Sales ; Location: Kolkata Years of Experience: 5-8 years of which min 3 years in Private Bank / Wealth Management Industry, preferably a female. Min Educational Requirement: Post Graduate/ CA/ CFA/ MBA from recognized Universities, Advanced degree preferred Individual Contributor/ Team Manager: Individual contributor or Team ManagerJob Description / Key Responsibilities: Client Acquisition - Generating AUM by acquiring new clients and nurturing relationships with HNI and UHNI clients in high potential markets of eastern India. Primarily responsible to shape investment strategies, business growth and ensure exceptional service delivery to privileged clients in high potential markets of eastern India. Identify and acquire new privileged clients, thus expanding the client base, through Portfolio Management, Advisory, and Research Based AUM products (PMS, AIF, MF, Debt, Unlisted, Third Party Products). Contact prospective clients to present information and explain our products and anticipated returns. Provide a genuine advisory approach with highest level of customer service. Develop and maintain strong relationships with high net-worth clients, understand their investment goals and risk appetite, and provide tailored investment solutions. Implement strategies to enhance client satisfaction, address concerns and foster long-term relationships. Plan periodical meetings and touch-points with clients. Engage in periodical competitor mapping and suggest product and business team to track market developments. Monitor and assess performance regularly, suggest modifications taking into consideration client goals and market conditions. Responsible for completion of regulatory requirements like KYC, advisory and account opening related documentation, through his/her team. Stay up-to-date with market trends, economic indicators and relevant financial news. Ensure 100% adherence of Portfolio Management, to all relevant regulatory compliances.Key Result Area (KRA):Margin AcquisitionClient RelationshipMarket ResearchComplianceKey Performance Indicators(KPI):Margin Acquisition - AUM in CroresClient SatisfactionClient RetentionCompetitor Mapping on best practicesAdherence to Regulatory ComplianceRisk MitigationOrganization-based Competencies:Data DrivenSense of OwnershipTeam PlayerQuality of OutputFinancial AcumenTechnical Competencies:Financial Analysis / Quantitative SkillsStrong understanding of Asset Management and Investment StrategiesAsset AllocationCompliance & Risk ManagementBehaviour-based Competencies:Communication SkillsPresentation SkillsLeadership SkillsInterpersonal SkillsStrategic mindsetTarget-oriented

We are hiring enthusiastic and motivated freshers for the role of Customer Service Associate in an E-commerce Voice Process. Candidates who enjoy interacting with people and want to start their career in the BPO / Customer Support industry are encouraged to apply.Handle inbound customer calls related to orders, delivery, cancellation, return and refund queries.Provide accurate information about products and services.Resolve customer complaints professionally.Maintain good customer satisfaction and call quality.Follow company guidelines and process training.

We are seeking a Customer Handling Executive to join our team in Gurgaon. This role is ideal for individuals with 0-2 years of experience who are eager to start their career in customer service. The primary responsibility is to assist customers with their inquiries and resolve any issues they may face. You will communicate with customers through phone, email, or in-person, ensuring they receive exceptional service.Key responsibilities include addressing customer inquiries and concerns, which involves listening carefully and providing accurate information. You will also process orders and returns efficiently, ensuring customers experience a smooth transaction. Additionally, you will maintain records of customer interactions, helping to track and manage issues effectively. Collaborating with other teams will be essential to ensure all customer needs are met.Candidates should have a strong command of spoken and written English, as clear communication is crucial in this role. Patience and empathy are important interpersonal skills that will help you understand and resolve customer issues. A good understanding of basic computer skills is necessary for managing inquiries and maintaining records. We expect candidates to be punctual, reliable, and eager to learn. You should be adaptable and able to work in a fast-paced environment, demonstrating a positive attitude towards customer service. Overall, this position offers an excellent opportunity for motivated individuals to kickstart their career in a dynamic setting.

We are looking for a dedicated Customer Handling Executive to join our team in Patna. This full-time position is ideal for individuals with 0 to 2 years of experience who seek to build a career in customer service. As a part of our team, you will play a critical role in managing customer interactions.Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or in person to understand their queries and provide solutions.- Issue Resolution: Identify customer issues and work efficiently to resolve them, ensuring customer satisfaction and loyalty.- Feedback Collection: Gather customer feedback to help improve services and report it to the management team for enhancement plans.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring that all information is up to date.Required Skills and Expectations:Candidates should possess strong communication skills and be comfortable interacting with diverse customers. A positive attitude and willingness to learn are essential. Proficiency in basic computer applications is expected, along with the ability to manage multiple tasks efficiently. Applicants need to demonstrate problem-solving skills and a keen attention to detail. Being a team player who can thrive in a dynamic environment is crucial for success in this role.

We are looking for a Customer Handling Executive to join our team in Bhopal. This is an entry-level position ideal for freshers or individuals with up to 2 years of experience, specifically designed for those who enjoy working with people and solving customer issues. In this role, you will be responsible for managing customer inquiries, providing timely information regarding our services, and ensuring customer satisfaction. Key Responsibilities: - Responding to Inquiries: Handle incoming customer calls, emails, or messages with professionalism and patience. Understand their needs and provide appropriate solutions.- Problem Solving: Identify and resolve customer issues or complaints effectively. Collaborate with other departments when necessary to ensure timely resolution.- Maintaining Records: Keep accurate records of customer interactions in the database. This includes tracking inquiries, feedback, and follow-up actions to ensure consistent communication.- Providing Information: Educate customers about our products and services. Offer detailed information to help them make informed decisions while also promoting relevant services that may benefit them.Required Skills and Expectations: Candidates should have excellent communication skills in both English and Hindi, coupled with a friendly and approachable demeanor. Strong problem-solving abilities and a positive attitude toward addressing customer concerns are essential. Attention to detail is critical, and a willingness to learn and grow within the role will be beneficial. As a Customer Handling Executive, you must be committed to enhancing customer experience through effective service and support.