Problem Management Jobs

We are looking for an Airlines Transition Captain in Kolkata, India. This entry-level position is ideal for those with little to no experience, who want to kickstart their career in the aviation industry.Key Responsibilities:1. **Flight Coordination**: Assist in coordinating flight schedules and ensure all necessary documentation is prepared and ready for each flight. This role is crucial for maintaining flight safety and efficiency.2. **Passenger Assistance**: Provide assistance to passengers during boarding and disembarkation. This includes ensuring passengers are informed about flight details and addressing any concerns they may have.3. **Communication**: Maintain clear communication with the flight crew, ground staff, and management. Effective communication is vital to ensure that all aspects of flight operations run smoothly.4. **Safety Compliance**: Follow safety protocols and guidelines strictly. Adhering to safety regulations is essential to ensuring the well-being of passengers and crew.Required Skills and Expectations:Candidates should have completed at least 10th grade and possess strong verbal and written communication skills in English and Hindi. The ability to work well under pressure and maintain a calm demeanor in challenging situations is important. Candidates should also be punctual, reliable, and demonstrate excellent teamwork skills. A genuine interest in aviation and a commitment to providing exceptional service will set you apart in this role.

Key-Responsibilities1)Supervise and manage the daily activities of the Customer Follow-Up team to ensure all assigned call lists are completed efficiently. 2)Ensure daily calls are made to customers from the previous days registered but non-depositor list using the automatic dialing system. 3) Oversee follow-ups with customers from the previous days missed call list to ensure timely response and engagement.4) Monitor the calling process to ensure each customer receives a maximum of five call attempts as per the companys follow-up policy. 5)Track and analyze daily call connection rates, call duration, and conversion performance to identify factors affecting deposit growth. 6)Provide guidance and support to team members to improve communication quality and customer conversion rates. 7) Ensure all customer interactions, responses, and feedback are properly recorded in the system. 8) Prepare regular performance reports and share insights with management to improve follow-up strategies and operational efficiency. 9) Train, motivate, and monitor the follow-up team to maintain productivity and service standards.Requirements 1)Strong Hindi communication skills (spoken) 2) Proven experience in team supervision, tele-calling management, or customer support operations 3) Strong leadership, communication, and team management skills. 4) Ability to analyze call performance data and improve team productivity. 5)Familiarity with automatic dialing systems and structured calling processes. 6) Highly organized, responsible, and result-oriented with a focus on achieving customer engagement and deposit growth targets.

Business Administration Manager - Simple JDA Business Administration Manager is responsible for managing the daily operations of the company and making sure everything runs smoothly.Key ResponsibilitiesManage day-to-day office activitiesCoordinate between different departments (sales, HR, finance, etc.)Monitor team performance and ensure targets are metHandle reports, data, and documentationSupport management in decision-makingManage budgets, expenses, and basic financial trackingImprove processes to increase efficiencyEnsure company policies and procedures are followedSkills RequiredGood communication skillsLeadership and team managementProblem-solving abilityBasic knowledge of business operationsTime management and multitaskingQualificationBachelor

We are looking for a dedicated and passionate Primary Teacher to join our team in Andheri West. The ideal candidate will have a strong educational background and experience working with young children. **Key Responsibilities:**- **Plan and Deliver Lessons:** Create engaging and effective lesson plans that meet the curriculum standards and cater to the needs of all students.- **Assess Student Progress:** Regularly evaluate student performance through tests and assessments, providing feedback to help them improve.- **Create a Positive Learning Environment:** Foster a supportive and inclusive classroom atmosphere where students feel safe to express themselves and learn collaboratively.- **Communicate with Parents:** Maintain open communication with parents about their childrens progress and classroom activities, addressing any concerns promptly.- **Engage in Professional Development:** Participate in training sessions and workshops to stay updated with teaching methods and educational trends.**Required Skills and Expectations:**Candidates should have a Bachelor's degree in Education (B.Ed) or relevant fields and an Advanced/Higher Diploma. A minimum of 2 to 6 years of teaching experience in a primary school setting is essential. We expect the candidate to be a team player, exhibiting strong organizational, communication, and interpersonal skills. Candidates should be patient, flexible, and able to manage the diverse needs of young learners. Familiarity with teaching technologies and a passion for educating children are important attributes for this role. Female candidates are preferred for this position.

We are seeking a dedicated Airline Customer Service Executive to join our team in Kolkata. This role is perfect for fresh graduates looking to start their career in the airline industry. You will be the first point of contact for passengers, providing assistance and ensuring a positive travel experience.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers at the airport, helping them with inquiries about flights, ticketing, and baggage claims.2. **Flight Information**: Provide up-to-date information on flight schedules, delays, and gate changes to ensure passengers are well-informed.3. **Problem Resolution**: Address passenger complaints and issues promptly, working to find effective solutions and maintaining a calm demeanor during busy times.4. **Ticketing Support**: Assist with ticket bookings, modifications, and cancellations, ensuring accuracy in processing transactions.5. **Collaboration**: Work closely with other airline staff and departments to coordinate services and ensure a smooth operation for all passengers.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, in English and local languages. A friendly and approachable demeanor is essential to provide a welcoming atmosphere. Effective problem-solving abilities and patience are necessary to handle diverse passenger needs and resolve issues swiftly. As this is a full-time, in-office role, candidates should be prepared to work in shifts and maintain a professional appearance and attitude at all times. A high school diploma is the minimum educational requirement, and a passion for customer service will set you apart.

Job SummaryThe HR Manager is responsible for leading and managing the entire Human Resource function of the agro chemical manufacturing organization. This role focuses on strategic HR planning, industrial relations, statutory compliance, talent management, workforce productivity, and building a strong organizational culture while ensuring strict compliance with factory and labor laws.The HR Head plays a critical role in aligning HR strategy with business growth, plant expansion, safety standards, and operational efficiency.Key Responsibilities1. HR Strategy & Organizational PlanningDevelop and implement HR strategy aligned with company goals.Prepare annual manpower planning and HR budget.Structure organization hierarchy for plant and corporate office.Drive workforce productivity and cost optimization.2. Statutory Compliance & Legal ManagementEnsure full compliance under:Factories ActLabour LawsESIC, PF, Bonus, GratuityContract Labour ActMinimum Wages ActCoordinate with government authorities and auditors.Handle inspections and legal notices.Ensure zero non-compliance risk.3. Industrial Relations (IR) & Union HandlingMaintain strong industrial relations.Lead wage settlements and negotiations.Handle disputes, disciplinary cases, domestic inquiries.Ensure smooth plant operations without disruptions.4. Talent Acquisition & Leadership HiringApprove recruitment strategy for plant and HO.Hire senior-level professionals (Plant Head, QA Head, Purchase Head, etc.).Develop a succession planning framework.Control hiring cost and optimize manpower.5. Performance Management & CompensationDesign and implement the PMS system.Drive annual appraisal and increment cycle.Develop compensation benchmarking strategy.Ensure performance-linked reward structure.6. Payroll, C&B & Cost ControlOversee payroll management.Monitor statutory deductions and compliance.Ensure salary structures align with management policy.Control labor cost as % of turnover.7. Training, Development & Skill UpgradationDevelop plant skill matrix.Implement technical and safety training programs.Identify high-potential employees.Build leadership development programs.8. Safety, EHS & Risk ManagementWork closely with the EHS department.Promote safety culture in chemical manufacturing.Ensure strict PPE compliance.Minimize accident and legal risk exposure.9. Policy Formation & GovernanceDevelop and update HR policies.Implement disciplinary frameworks.Ensure ethical workplace practices.Standardize HR processes across units.10. Employee Engagement & WelfareDesign employee welfare schemes.canteen, transportation, housekeeping contracts.Maintain a positive work culture.Reduce attrition and absenteeism.Key Performance Indicators (KPIs)Statutory compliance scoreEmployee turnover ratioManpower cost vs production outputIndustrial dispute resolution timeTraining hours per employeeRecruitment closure timeEmployee satisfaction indexRequired Skills & CompetenciesStrong knowledge of factory & labor lawsExperience in manufacturing / chemical plant environmentStrong leadership & negotiation skillsCrisis management abilityStrategic thinkingBudgeting & cost control expertiseStrong documentation and compliance knowledgeEducational QualificationMBA / PGDM in HRLLB (preferred)12-18 years

Job Title : General ManagerLocation: Pathankot Bypass, JalandharExperience: 15-20 Years ( 2 years experience in bathware)Role & Responsibilities:Oversee overall company management and operationsManage all departments and ensure smooth functioningDrive business growth and operational efficiencyLead and manage teams effectivelyWork closely with the Managing Director (MD) on strategic decision-makingQualification & SkillsStrong leadership and communication skillsExcellent decision-making and problem-solving abilityEffective team management and coordination

Hiring: Regional Head (Home Loan Division)We are seeking an experienced professional with a minimum of 18 years in Banking/Financial Services, including at least 4 years of experience as a Regional Head in the Home Loan segment. Strong leadership, strategic management, and proven expertise in driving business growth are essential for this role.

Job Description:Part-time ,Full time Assistance with online operations Possible overtime No experience neededOne-on-one free training and guidanceDaily wagesPossible OvertimeFlexible working hours. Requirements; Basic English Priority 18 years and older.

We are looking for a Professional Service Representative who will be responsible for providing excellent customer support from the comfort of your home. This role is ideal for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- **Customer Support**: You will assist customers by answering their queries and providing solutions to their problems quickly and effectively.- **Communication**: Clear communication is crucial. You will need to convey information accurately and listen carefully to customers to understand their needs.- **Problem-Solving**: You will face various customer challenges daily. Your ability to think critically and find solutions will be essential.- **Documentation**: Keeping records of customer interactions is necessary. You will need to maintain accurate details of each conversation and follow up when required.- **Team Collaboration**: Although this is a work-from-home position, collaborating with your team members through online communication tools will be vital for sharing knowledge and improving service.Required Skills and Expectations:Candidates must have strong communication skills, both verbal and written. A good understanding of computer basics is essential, as you will be using various software tools for customer support. Being a team player and having a positive attitude is important for this role. Freshers are encouraged to apply, as we provide training to help you develop your skills and succeed in this position.

As an Airline Customer Service Representative, you will play a vital role in ensuring a positive experience for our travelers at our Kolkata office. Your primary focus will be on assisting passengers with their inquiries and needs. Key Responsibilities: - **Passenger Assistance**: Provide information about flight schedules, ticketing, baggage policies, and other travel-related queries. You will help passengers understand their options and guide them through processes. - **Problem Resolution**: Address customer complaints and concerns effectively, ensuring passengers feel heard and valued. You will troubleshoot issues, facilitating resolutions calmly and professionally. - **Check-in Support**: Assist passengers during the check-in process, helping them with their boarding passes, luggage, and any changes to their flight itineraries. Your guidance can significantly ease their travel experience. - **Communication**: Maintain clear and courteous communication with passengers. You will be the front line of customer service, representing the airline and ensuring positive interactions. Required Skills and Expectations: You should possess strong communication skills, both verbal and written, to interact confidently with passengers. A positive attitude and the ability to remain calm under pressure are essential, as you will deal with various customer scenarios. Basic computer skills are necessary for handling bookings and customer information, while a keen attention to detail will help in preventing errors. A willingness to learn and adapt in a fast-paced environment is crucial for success in this role.

We are looking for an enthusiastic Airline Customer Service Executive to join our team in Kolkata. This entry-level position is perfect for individuals who want to start their career in the airline industry and have a passion for customer service.Key Responsibilities:- **Customer Assistance:** Provide help to travelers with their inquiries, reservations, and ticket bookings, ensuring a smooth travel experience. You will communicate via phone, email, and in-person.- **Problem Resolution:** Address any issues that arise, such as delays or cancellations, by offering solutions and alternatives. You will need to stay calm under pressure and assist customers effectively.- **Information Sharing:** Educate customers on airline policies, flight schedules, and baggage rules to ensure they have all the necessary information for travel. Clear communication is key to helping them understand.- **Feedback Collection:** Gather customer feedback about services to help improve the overall travel experience. Your insights will be valuable for the continuous improvement of our services.Required Skills and Expectations:Candidates must have completed at least the 10th grade and should possess strong communication skills in English and Hindi. A friendly and approachable demeanor is essential, as you will be interacting with diverse travelers. Teamwork and a willingness to learn are important for success in this role. Additionally, being punctual and reliable is crucial, as you will be working full-time in an office environment.

Job Description - Regional Business Manager Location: Ahmedabad (Handling Entire Gujarat Region)Experience: 8-12 years of experience in pharmaceutical sales , at least 2 years of experience in the cardio-diabetic segment (Mandatory)Roles & Responsibilities:Sales & Business Development:1) Drive sales performance and achieve regional targets across Gujarat2) Develop and implement effective sales strategies for market expansion3) Identify new business opportunities and key accounts in the region4) Ensure strong product positioning in the cardio-diabetic segmentTeam Management:1) Lead, mentor, and manage a team of Medical Representatives / Area Managers2) Set targets and monitor team performance regularly3) Recruit and onboard new team members as requiredKey Account Management:1) Build and maintain relationships with doctors, hospitals, and key stakeholders2) Strengthen institutional and channel partnershipsMarket Analysis:1) Analyze market trends, competitor activities, and customer insights2) Provide strategic inputs to management for product and pricing decisionsReporting & Compliance:1) Prepare and submit sales reports, forecasts, and performance reviews2) Ensure compliance with company policies and industry regulationsQualification & Skills:1) Graduate in any discipline (Science / Pharmacy preferred)2) Strong leadership and team management skills3) Excellent communication and negotiation abilities4) In-depth knowledge of pharma sales, especially cardio-diabetic segment5) Strategic thinking and problem-solving skills6) Target-driven and result-oriented7) Prior experience in handling a regional or area-level team is required8) Strong network with doctors and hospitals in the region

Job Title: Service Manager Location: UdaipurExperience: 5 to 10 years Roles & Responsibilities : 1 Manage daily operations of EV service workshop2 Ensure timely servicing, diagnostics, and repairs3 Maintain service quality and monitor turnaround time (TAT)4 Supervise and lead technicians and service staff5 Train team on EV technology and safety protocols6 Conduct performance reviews7 Ensure high customer satisfaction during service visits8 Handle and resolve customer complaints9 Oversee EV repairs (battery, motor, charging, electronics)10 Ensure safety while handling high-voltage systemsSkills & Qualifications :1 Diploma / Bachelors degree in Mechanical Engineering, Automobile Engineering, or related field2 Strong knowledge of automotive and EV systems3 Team leadership and workshop management4 Problem-solving and technical diagnostic skills5 Customer service and conflict resolution6 Inventory and spare parts management7 Knowledge of safety standards for high-voltage EV systems

Role SummaryThe CRM Manager is responsible for managing customer relationships, improving customer experience, and ensuring effective use of CRM systems to support business growth, client retention, and revenue generation.Key ResponsibilitiesCRM Strategy & ManagementDevelop and implement CRM strategies to improve customer engagement and retentionManage and optimize the CRM system to ensure accurate data tracking and reportingAnalyze customer data to identify trends, opportunities, and areas for improvementCustomer Relationship ManagementBuild and maintain strong relationships with clientsEnsure timely communication and follow-up with customersHandle escalations and resolve customer issues efficientlySales & Revenue SupportWork closely with sales and marketing teams to track leads and conversionsMonitor customer lifecycle and ensure maximum client retentionSupport revenue growth through upselling and cross-selling opportunitiesData Management & ReportingMaintain accurate customer records and database hygieneGenerate regular reports on customer activity, sales performance, and retention metricsProvide insights to management for decision-makingTeam Leadership & CoordinationLead and guide the CRM team to achieve targetsAssign tasks, monitor performance, and ensure productivityCoordinate with internal departments for smooth operationsKey Skills RequiredStrong communication and interpersonal skillsProficiency in CRM software and MS ExcelAnalytical and problem-solving skillsLeadership and team management abilitiesAttention to detail and process-oriented mindsetExperience Required3+ years of experience in CRM, customer relationship management, or related roles

Key Roles & ResponsibilitiesManage day-to-day office administration activitiesMaintain staff attendance, leave records, and HR documentsCoordinate with HR, technical, sales, and support teamsHandle office files, reports, and official recordsEnsure office discipline, policies, and procedures are followedSupport recruitment, onboarding, and employee documentationHandle communication with vendors, clients, and internal teamsMonitor office supplies and place orders when requiredAssist management with reports and administrative updatesEnsure smooth workflow between departments

Job SummaryThe HR Manager is responsible for leading and managing the entire Human Resource function of the agro chemical manufacturing organization. This role focuses on strategic HR planning, industrial relations, statutory compliance, talent management, workforce productivity, and building a strong organizational culture while ensuring strict compliance with factory and labor laws.The HR Head plays a critical role in aligning HR strategy with business growth, plant expansion, safety standards, and operational efficiency.Key Responsibilities1. HR Strategy & Organizational PlanningDevelop and implement HR strategy aligned with company goals.Prepare annual manpower planning and HR budget.Structure organization hierarchy for plant and corporate office.Drive workforce productivity and cost optimization.2. Statutory Compliance & Legal ManagementEnsure full compliance under:Factories ActLabour LawsESIC, PF, Bonus, GratuityContract Labour ActMinimum Wages ActCoordinate with government authorities and auditors.Handle inspections and legal notices.Ensure zero non-compliance risk.3. Industrial Relations (IR) & Union HandlingMaintain strong industrial relations.Lead wage settlements and negotiations.Handle disputes, disciplinary cases, domestic inquiries.Ensure smooth plant operations without disruptions.4. Talent Acquisition & Leadership HiringApprove recruitment strategy for plant and HO.Hire senior-level professionals (Plant Head, QA Head, Purchase Head, etc.).Develop a succession planning framework.Control hiring cost and optimize manpower.5. Performance Management & CompensationDesign and implement the PMS system.Drive annual appraisal and increment cycle.Develop compensation benchmarking strategy.Ensure performance-linked reward structure.6. Payroll, C&B & Cost ControlOversee payroll management.Monitor statutory deductions and compliance.Ensure salary structures align with management policy.Control labor cost as % of turnover.7. Training, Development & Skill UpgradationDevelop plant skill matrix.Implement technical and safety training programs.Identify high-potential employees.Build leadership development programs.8. Safety, EHS & Risk ManagementWork closely with the EHS department.Promote safety culture in chemical manufacturing.Ensure strict PPE compliance.Minimize accident and legal risk exposure.9. Policy Formation & GovernanceDevelop and update HR policies.Implement disciplinary frameworks.Ensure ethical workplace practices.Standardize HR processes across units.10. Employee Engagement & WelfareDesign employee welfare schemes.canteen, transportation, housekeeping contracts.Maintain a positive work culture.Reduce attrition and absenteeism.Key Performance Indicators (KPIs)Statutory compliance scoreEmployee turnover ratioManpower cost vs production outputIndustrial dispute resolution timeTraining hours per employeeRecruitment closure timeEmployee satisfaction indexRequired Skills & CompetenciesStrong knowledge of factory & labor lawsExperience in manufacturing / chemical plant environmentStrong leadership & negotiation skillsCrisis management abilityStrategic thinkingBudgeting & cost control expertiseStrong documentation and compliance knowledgeEducational QualificationMBA / PGDM in HRLLB (preferred)12-18 years experience in manufacturing / agro chemical industryIf you interested, share me your CV at.hrcps9@gmail.com8370014003

Roles and responsibilities:To manage the Human Resources function of the company including staffsalaries, promotions, contracts.Good understanding of HR processes and labor regulations.Strong communication and interpersonal skills.2+ years experienceGood communication skills in both English and HindiExperience of the software used in the industryIf you Interested Share me your CVhrcps9@gmail.com8370014003

Key Responsibilities1) Supervise and manage a team of telemarketing agents, ensuring performance targets are consistently met. 2) Develop and implement telemarketing strategies and scripts tailored to the gaming industry. 3)Provide regular coaching, training, and support to enhance team skills and productivity. 4)Monitor calls for quality assurance, compliance, and effectiveness. 5)Analyze campaign data and generate reports on lead conversion rates, customer feedback, and call metrics. 6) Collaborate with the marketing and customer service teams to align messaging and user engagement strategies.7) Resolve escalated customer issues professionally and efficiently.8) Ensure adherence to data privacy and telemarketing regulations.Requirements1)Proven experience (24 years) as a Sales Manager or Team Leader, preferably in relevant filed 2) Excellent leadership, communication, and people management skills. 3)Strong analytical and problem-solving abilities. 4)Familiarity with CRM systems and related software. 5)Passion for gaming and knowledge of online gaming platforms is a plus. 6) Ability to work in a fast-paced, target-driven environment. 7) Fluency in Hindi

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi