Customer Care Executive

Adroit Synergies Pvt Ltd

jd for apb ib

job title: customer support representative

location: noida, sector 63

company: adroit synergies pvt ltd

position type: full-time

minimum qualification: 12th pass

job description:

adroit synergies pvt ltd is seeking a dedicated and customer-focused individual to join our team as a customer support representative. the ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction through effective communication and problem-solving skills.

key responsibilities:

- provide prompt and accurate responses to customer inquiries via phone call.

- maintain a positive, empathetic, and professional attitude toward customers at all times.

- collaborate with team members and other departments to address customer needs and feedback.

- identify and escalate issues to higher-level support or management as necessary.

- contribute to process improvements and suggest enhancements to enhance the customer experience.

qualifications:

- minimum educational qualification of 12th pass.

- proficiency in punjabi and english, both spoken and written.

- strong communication and interpersonal skills.

- ability to handle stressful situations calmly and effectively.

- previous experience in a customer support role is a plus but not required.

salary:- 13kctc to 24ctc (depend on interview skills & knowledge)

shift timings:

- boys: 3 pm to 12 am (2k night allowance)

- girls: 7 am to 4 pm

benefits:

- competitive salary and performance-based incentives.

- health and wellness benefits.

- opportunities for career growth and development.

- supportive and dynamic work environment.

interested candidate can send me cv

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Adroit Synergies Pvt Ltd H-75 Sector 63 near by Noida Electronic City Metro station, Noida