10th Pass Freshers For BPO Team Leader

- Lead a team of BPO agents: You will be responsible for overseeing and guiding a team of BPO agents to ensure they meet performance targets and deliver excellent customer service.

- Monitor team performance: Keep track of key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction to identify areas for improvement and provide feedback to team members.

- Conduct training and coaching sessions: Develop training programs and provide continuous coaching to help team members improve their skills and knowledge.

- Handle escalations: Address customer complaints or complex issues that require escalation, ensuring timely resolution and customer satisfaction.

- Collaborate with other departments: Work closely with other departments to streamline processes, resolve issues, and enhance overall operations.

- Provide regular reports: Prepare and present reports on team performance, trends, and recommendations for improvement to senior management.

Skills and Expectations:

- Strong leadership skills: Ability to motivate, inspire, and lead a team to achieve goals.

- Excellent communication skills: Clear and effective communication with team members, clients, and other departments.

- Problem-solving abilities: Capacity to quickly identify and address issues to ensure smooth operations.

- Customer-focused mindset: Dedication to providing exceptional service and ensuring customer satisfaction.

- Adaptability: Ability to handle a fast-paced and constantly changing work environment.

• Experience

  0 - 1 Years

• No. of Openings

  200

• Education

  10th Pass

• Role

  BPO Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home