WE ARE HIRING - WORK FROM HOMEConnect India Multiple Job OpportunitiesConnect India is currently hiring motivated and career-focused candidates for multiple Work From Home positions.We are looking for individuals who possess strong communication skills, basic computer knowledge, a professional work attitude, and the ability to work effectively in a remote environment.Both freshers and experienced candidates are encouraged to apply, subject to the eligibility requirements of the respective position.Open PositionsWe are currently hiring for the following roles:Customer Service ExecutiveNon-Voice / Chat Process ExecutiveTeam LeaderHR ExecutiveRecruiterTrainerRoles & Responsibilities1. Customer Service ExecutiveThe Customer Service Executive will be responsible for assisting customers and ensuring a professional and positive customer experience.Key Responsibilities:Handle customer queries, concerns, complaints, and service-related requests.Provide accurate and timely information regarding products, services, processes, and policies.Communicate professionally with customers through calls, email, chat, or other approved communication channels.Understand customer concerns and provide appropriate solutions.Maintain a polite, professional, and customer-focused approach at all times.Record and update customer interactions accurately in the company's system or CRM.Escalate unresolved or complex issues to the appropriate team.Follow established customer service procedures, quality standards, and company policies.Meet assigned productivity, quality, attendance, and customer satisfaction targets.2. Non-Voice / Chat Process ExecutiveThe Non-Voice / Chat Process Executive will primarily assist customers through written communication channels.Key Responsibilities:Handle customer queries through live chat, email, and other non-voice channels.Provide clear, accurate, and professional written responses.Resolve customer concerns within the required turnaround time.Handle multiple customer conversations efficiently where applicable.Maintain proper grammar, spelling, sentence structure, and professional communication standards.Update customer information, cases, and interaction records in the company system.Escalate complex customer concerns when necessary.Maintain accuracy while following company guidelines and standard operating procedures.Meet assigned quality, productivity, response-time, and customer satisfaction targets.3. Team LeaderThe Team Leader will be responsible for managing and supporting a team while ensuring operational targets and service standards are achieved.Key Responsibilities:Manage and supervise the daily performance of assigned team members.Monitor attendance, productivity, quality, adherence, and overall employee performance.Conduct regular team meetings, briefings, coaching, and feedback sessions.Support team members in resolving difficult customer or operational issues.Track team performance against assigned KPIs and business targets.Prepare and maintain required performance reports.Identify performance gaps and implement appropriate improvement plans.Coordinate with Operations, HR, Training, Quality, and other departments when required.Ensure company policies, processes, and compliance requirements are followed.Motivate team members and maintain a professional and productive work environment.4. HR ExecutiveThe HR Executive will support various human-resource activities, including employee coordination, documentation, onboarding, and HR operations.Key Responsibilities:Assist with employee onboarding and joining formalities.Maintain employee information, records, documentation, and HR databases.Coordinate with employees regarding HR-related queries and processes.Support attendance, leave, documentation, and employee record management.Assist with employee engagement and internal communication activities.Coordinate with recruitment and operations teams where required.Support HR policy implementation and employee communication.Maintain confidentiality of employee and company information.Prepare HR reports and documentation as required.Assist management with day-to-day HR administrative activities.5. RecruiterThe Recruiter will be responsible for identifying, screening, and coordinating suitable candidates for available job opportunities.Key Responsibilities:Source candidates through job portals, professional platforms, referrals, databases, and other approved recruitment channels.Review resumes and shortlist suitable candidates.Conduct preliminary candidate screening.Explain job roles, eligibility criteria, salary structure, shift requirements, and recruitment stages to candidates.Coordinate assessments and interview schedules.Maintain candidate records and recruitment trackers.Follow up with shortlisted candidates throughout the recruitment process.Coordinate with HR and Operations teams regarding candidate selection requirements.Work toward assigned hiring targets and recruitment deadlines.Ensure candidates receive accurate and professional communication throughout the hiring process.6. TrainerThe Trainer will be responsible for preparing new and existing employees with the knowledge, communication skills, and processes required to perform their roles effectively.Key Responsibilities:Conduct new-hire training and process training sessions.Explain company policies, customer service standards, systems, and operational procedures.Provide communication, soft-skills, product, and process training where applicable.Conduct assessments, mock sessions, role plays, and knowledge checks.Evaluate trainee performance and provide constructive feedback.Identify learning gaps and provide refresher or improvement training.Maintain training attendance, assessment results, and performance records.Prepare training reports and share progress with management.Coordinate with Operations, Quality, HR, and other departments.Ensure employees are adequately prepared before transitioning to live operations.Salary20,000 - 55,000 per monthThe final salary offered will depend on factors such as:Position applied forRelevant work experienceEducational qualificationsCommunication skillsInterview performanceOverall performance during the selection processCompensation may vary according to the responsibilities and requirements of the selected role.Work Location100% Work From HomeSelected candidates will be able to perform their assigned responsibilities remotely in accordance with company policies and operational requirements.Employee Benefits & Work EquipmentSelected employees working in Work From Home roles will be provided with the necessary company-approved equipment required to perform their professional responsibilities effectively.Depending on the assigned position and operational requirements, employees may be provided with:Laptop or Desktop ComputerProfessional Headset / HeadphonesRequired Work-Related DevicesEssential Accessories and EquipmentOther necessary tools required for the assigned roleAll equipment will be provided in accordance with company policy, role requirements, onboarding procedures, availability, and operational requirements.Shift TimingsDay Shift11:00 AM - 7:00 PMNight Shift9:00 PM - 5:00 AMFinal shift allocation will depend on the position, operational requirements, and business needs.Eligibility & RequirementsCandidates should meet the following basic requirements:Minimum educational qualification: 12th PassFor Team Leader and HR positions: Graduation in any stream is preferred/required depending on the roleStrong verbal and/or written communication skillsBasic computer knowledgeAbility to work independently and professionally from homeCandidate must have access to a stable high-speed internet connection of at least 100 MbpsWillingness to work according to the assigned shiftAbility to follow company processes, policies, and performance standardsStrong interpersonal and problem-solving skillsProfessional attitude and willingness to learnFreshers as well as experienced candidates may apply, depending on the position and eligibility criteria.Selection & Joining ProcessCandidates will be required to successfully complete the following stages of the recruitment process:Stage 1 - Online Assessment ExaminationCandidates must first complete and qualify for the company's online assessment.Stage 2 - OPS RoundCandidates who successfully qualify for the assessment will proceed to the Operations (OPS) Round.Stage 3 - Final HR RoundCandidates who clear the OPS Round will proceed to the Final HR Interview.Final selection will be based on the candidate's overall performance across all stages of the recruitment process.Online Assessment DetailsAssessment Fee: 99Maximum Attempts: 3Total Marks: 100Passing Score: 80/100Mode of Examination: OnlineCandidates must successfully qualify for the Online Assessment Examination before becoming eligible to proceed to the OPS Round and Final HR Round.Payment of the assessment fee or participation in the assessment does not guarantee employment or final selection. Employment will be offered only to candidates who successfully complete the applicable recruitment stages and meet the company's eligibility requirements.How to ApplyInterested candidates are requested to send their updated CV/Resume to:Email: sumith.sha@yahoo.comHR Team: hr@connectindia.shopPlease clearly mention the position you are applying for when submitting your application.Shortlisted candidates will receive further instructions regarding the online assessment, interview process, and subsequent recruitment stages.Connect IndiaBuild Your Career From HomeWork From Home Opportunities Multiple Roles Freshers & Experienced Candidates
1 - 5 yrs
2.3 Lac/Yr
Networking 
Female
