Jobs in Nana Varachha, Surat

CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation

Responsibilities:Prototype, code and optimize applications for use in the iOS ecosystem.Implement application updates and correct coding bugs.Ensure functionality and quality of applications based on user needs.Collaborate with designers and other developers throughout application development.Requirements:Programming language expertise (Objective-C, Swift).Experience using IDEs (AppCode, CodeRunner, Xcode).Understanding of CI/CD pipelines and tools (Azure, Jenkins, GitLab).Preferred Qualifications:BS/MS in Computer Science, Engineering, or a related field.Familiarity with cloud message APIs and push notifications.Experience with offline storage, threading, and performance tuning.Knowledge of web technologies and UI/UX standards.Strong understanding of business and technical requirements.How to Apply:Send your resume to 8460127127 with the subject Android Developer Application[YourName].

design knowledge

I want graphic designers.

We are seeking a skilled Structural Engineer to join our team in Ahmedabad. The ideal candidate should have 3 to 5 years of relevant experience and possess a Masters degree in a related field. This role is full-time and will require working from the office.**Key Responsibilities:**- **Design Structural Elements:** Create detailed designs for buildings, bridges, and other structures, ensuring they meet safety and durability standards.- **Conduct Structural Analysis:** Perform calculations and simulations to assess how structures will perform under various conditions, including loads and environmental factors.- **Collaborate with Architects and Contractors:** Work closely with architects and project managers to ensure design compatibility and feasibility, helping to translate conceptual ideas into practical engineering solutions.- **Prepare Technical Reports:** Document design processes and analysis findings in clear reports for stakeholders, ensuring that all regulatory and safety requirements are met.- **Oversee Construction Activities:** Monitor construction projects to ensure adherence to design specifications and standards, addressing any issues that arise on site.**Required Skills and Expectations:**The candidate should have strong analytical skills and attention to detail, enabling them to identify potential issues in design and construction. Proficiency in structural design software and tools is essential. The ability to communicate effectively with team members and clients is crucial, as collaboration will be a significant part of the role. The candidate should be proactive, solution-oriented, and committed to continuous learning in the field of structural engineering. A solid understanding of building codes and regulations is also expected.

Installation, commissioning, and servicing of machinesTroubleshooting and resolving technical issues at siteConduct routine maintenance and inspectionsProvide technical support and training to customersPrepare service reports and maintain recordsCoordinate with internal teams for spare parts and supportDiploma/Degree in Mechanical/Electrical Engineering1-3 years of relevant experience preferredStrong technical and problem-solving skillsWillingness to travel for site visitsBasic computer knowledge

Coordinate with the sales team for order processing and follow-upsHandle customer inquiries and maintain strong client relationshipsPrepare quotations, invoices, and sales reportsTrack orders, dispatch, and delivery statusMaintain sales records and update CRM systemsAssist in achieving sales targets through effective coordinationBachelor