Windows Job Vacancies in Vellore

As a L2 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical termsWhat We ExpectBachelor/Masters degree in computer science, information technology, computer programming.Minimum experience of 2-3 yearsGood Understanding of Computer Support and Troubleshooting, Knowledge of WindowsStrong experience with installation, configuration, and administration of SAS 9.1.3 or higherCreate/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.Experience with performance tuning servers, troubleshooting, and automation of such codes. Proficiency in MS Excel or Google Sheets.A Desktop Support Associates Ideal Day At WWS Technical Resolution.Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.Desktop Support.Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.Create, maintain, and distribute reports of progress to senior leadership.Networking Assistance.sound good in knowledge of Windows Operating Systems & Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating.

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users