Troubleshooting Fresher Jobs in Guwahati

As an IT Support Executive, you will play a key role in assisting users with their technology needs and resolving various IT issues.**Key Responsibilities:**- **User Support:** Provide direct technical support to staff, helping them with issues related to hardware, software, and network connectivity.- **Troubleshooting:** Diagnose and resolve problems efficiently, ensuring minimal disruption to daily operations. This includes both onsite and remote support.- **System Maintenance:** Perform regular checks and maintenance on IT equipment and infrastructure to ensure optimal performance.- **Documentation:** Maintain accurate records of support requests and resolutions in the ticketing system to track issues and improve future responses.- **Equipment Setup:** Assist in setting up new computers and peripherals, ensuring all systems are configured appropriately for user needs.- **Training:** Educate users on IT policies and best practices to enhance their knowledge and improve security protocols.**Required Skills and Expectations:**- **Technical Knowledge:** A basic understanding of computer systems, networks, and troubleshooting methodologies is essential. Familiarity with various operating systems and software applications is a plus.- **Communication Skills:** Strong verbal and written communication abilities to effectively explain technical information to non-technical users.- **Problem-Solving Skills:** Ability to think critically and analyze issues to find practical solutions quickly.- **Team Player:** Willingness to collaborate with colleagues and contribute to a positive work environment.- **Adaptability:** Must be open to learning new technologies and processes in a fast-paced work setting.

The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follo

Up-to-date knowledge of IT systems and software packagesExcellent communication and motivational skills; both written and verbalExcellent time management skillsExcellent presentation skillsConfidence

-Assemble electrical control panels and enclosures according to wiring diagrams and layout drawings.-Perform wiring of components including transformers, contractors, relays, breakers, and terminal blocks.-Inspect and test assembled units for accuracy, functionality, and safety compliance.-Label wires and components properly to ensure traceability.-Maintain clean and organized work areas following safety protocols.