Tour Operator Graduate Experience Jobs in Thane

Responsibilities Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients specifications and wishes and suggest suitable travel packages or services Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances Use promotional techniques and prepare promotional materials to sell itinerary tour packages Handle unforeseen problems and complaints and determine eligibility for money returns Attend conferences to maintain familiarity with tourism trends Create and update electronic records of clients Maintain relationships with key persons Keep financial statements and documents Reach the revenue and profit targetsRequirements and skills Proven working experience as a Travel Consultant Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel) Proficiency in English; knowledge of additional languages is an advantage Exemplary sales skills and customer-oriented approach Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc) Ability to present, persuade and communicate effectively Demonstrable ability to handle crises Degree in Hospitality, Travel, Tourism, Business or a relevant field Candidates with personal travel experience will be preferred

Location - Chembur East, MumbaiJob Responsibilitys: Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed Communicating with customers to answer questions about tickets, pricing, or flight schedules Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders Entering customer information into a computer system to issue tickets or update records Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone Explaining airport rules and procedures to passengers prior to boarding flights Processing refunds for lost or damaged tickets or reservation errors Explaining applicable fees and taxes for each ticket Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal Answer customer inquiries in a prompt, professional, and courteous manner Assist customers with ticket purchases, changes, refunds, and will-call pickups Effectively communicate company policies and procedures Upsell customers on additional products and services when appropriate Process payments quickly and accurately Balance cash drawer at the end of each shift Stay up-to-date on all upcoming events and promotions Cross-train in other areas of the box office or front of house as needed Handle customer complaints in a calm and efficient manner Other duties as assigned Adhere to all company policies and procedures Maintain a positive and friendly attitude