Rooming and Ticketing - Travel Agent

Medivision Infomedia Pvt. Ltd.

Location - Chembur East, Mumbai

Job Responsibilitys:

Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed

Communicating with customers to answer questions about tickets, pricing, or flight schedules

Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders

Entering customer information into a computer system to issue tickets or update records

Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone

Explaining airport rules and procedures to passengers prior to boarding flights

Processing refunds for lost or damaged tickets or reservation errors

Explaining applicable fees and taxes for each ticket

Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal

Answer customer inquiries in a prompt, professional, and courteous manner

Assist customers with ticket purchases, changes, refunds, and will-call pickups

Effectively communicate company policies and procedures

Upsell customers on additional products and services when appropriate

Process payments quickly and accurately

Balance cash drawer at the end of each shift

Stay up-to-date on all upcoming events and promotions

Cross-train in other areas of the box office or front of house as needed

Handle customer complaints in a calm and efficient manner

Other duties as assigned

Adhere to all company policies and procedures

Maintain a positive and friendly attitude

Experience : 2 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Travel Agent

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India