Dear Candidate,Greetings...!!!!!!We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.We are looking for eligible candidates who have a thirst to excel in the BPO industry.Job Description:Education: Min 12th passed / Any Graduation.Pre-requisite: Excellent Communication skills.Experience: Min 1.5 yrs experience in any international outbound/inbound voice process (Preferably worked for International Sales process)Need Candidates with Good Speaking skills.Working days: 7 days working with rotational week off.Shifts: US shift (Inbound Voice)Work Location: Rajarhat, KolkataResponsibilities:-1.Manage incoming phone calls2.Identify and assess customers needs to achieve satisfaction3.Provide accurate, valid and complete information by using the right methods/tools4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution5.Follow communication procedures, guidelines and policiesRequirements:-1. Proven customer care experience or experience as a Travel Sales Representative2. Strong phone contact handling skills and active listening3. Customer orientation and ability to adapt/respond to different types of characters.4. Excellent communication and interpersonal skillsRegards,Pritha Parida Sr. HR Executive