An airport ticket executive, also known as an air ticketing and reservation executive, helps passengers with their travel plans:Reservations: Book, change, or cancel flightsInformation: Provide details on fares, flight schedules, and routesTickets: Issue tickets, boarding passes, and other travel documentsCheck-in: Check in passengersCustomer service: Answer customer queries and help with check-in proceduresRefunds: Process ticket changes and refundsTravel insurance: Provide advice on travel insuranceSpecial needs: Help with special needsTravel problems: Assist with problems that may arise during travelTicketing executives usually work at a desk, but may need to stand for long periods.