Team Leader Customer Support Jobs

Job Title: Sales Manager (Real Estate)Location: Noida / NCRExperience: 0

As a BPO Telecaller in Chennai, India, you will be responsible for making outbound calls to potential customers to promote products or services. Your key responsibilities include making a high volume of calls, explaining products or services, and convincing customers to make a purchase.You will need to have excellent communication skills to effectively communicate with customers over the phone. A polite and friendly demeanor is essential to build rapport with customers and address their concerns. Additionally, strong persuasion skills are required to convince customers to make a purchase.The ideal candidate for this role should be confident, persistent, and goal-oriented. Prior experience in a similar role is preferred but not required. A high school diploma (10th pass) is the minimum education requirement for this position. If you are looking for a challenging role in a fast-paced environment, this position may be the perfect fit for you.

Were seeking a qualified, competitive and trustworthy Customer Support Executive Who is responsible forproviding excellent customer service and resolving customer inquiries and issues. They will communicate withcustomers through various channels and ensure customer satisfaction.Ultimately, He will help us meet and surpass business expectations and contribute to our companys rapid andsustainable growth.Key Responsibilities:1. Customer Assistance: Respond to customer inquiries promptly and professionally via phone, email, or chat.2. Issue Resolution: Identify and troubleshoot customer problems, propose solutions, and escalate complex issuesas needed.3. Product Knowledge: Understand the company's products/services and provide accurate information to addresscustomer concerns.4. Order Processing: Assist customers with placing orders, processing returns, and resolving related issues.5. Documentation: Maintain records of customer interactions, inquiries, complaints, and resolutions.6. Customer Satisfaction: Strive to exceed customer expectations, build relationships, and enhance the overallcustomer experience.

About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39

II. Meet with potential clients and grow long-lasting relationships III. Make strategy for order booking for complete LV , MVProduct IV. Coordinate with internal design team to ensure timely submission & approval of drawings V. Coordinate with OMG for timely and satisfactory experience during customer inspections VI. Ensure post Sales Customer Support & coordination with Customer Care team VII. Generate new client & business relationships to ensure new business & projects are identified. VIII. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning IX. Nurture CML customers for increased market share in their business X. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning XI. Achieve Debtor Days Payment collection & Gross Margin targets XII. Nurture CML customers for increased market share in their business XIII. Team Development - Technical Skills & Soft Skills XIII. Keeping and presentaing updated Management Reports to concerned officials.

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage).

1. To Lead the team of experienced customer support executives2. To interact liaise between client and customer support executives3. To resolve queries of institutions and investors regarding CKYC processes and application to handle queries both on emails and calls within stipulated TAT. 4. To follow-up with institutions to make necessary amendments to records. 5. To enter the details of every interaction in the system 6. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated. 7. To capture suggestions received from institutions during query handling and convey the same to Business teams. 8. KRA Verification.

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com

Setting their teams goals and communicating them effectivelyDeveloping and implementing plans and strategiesDelegating responsibilities to team members according to their expertiseResolving internal conflicts and boosting up the teams moraleUsing key metrics to keep the track of team progressManaging and allocating the teams resources

Manage scheduling for Company's CEO. Draft, review and send communications on behalf of Company's CEO Organize and prepare for meeting, including gathering documents and attending meetings. Answer and respond to phone calls, communicate messages and information to the CEO. Prioritize emails and respond when necessary. Co-ordinate travel arrangements. Maintain Various records and documents for CEO. Direct Reporting to CEO .

Job Title: Team Lead - Customer Support ExecutiveJob Description:As a Team Lead - Customer Support Executive, you will be responsible for leading and managing a team of customer support representatives to ensure excellent customer service and satisfaction. You will play a critical role in enhancing the customer experience and achieving service goals. Your primary objective will be to effectively supervise and support the team while maintaining high-quality service standards.Responsibilities:Team Management:Lead and motivate a team of customer support representatives to achieve individual and team performance targets.Provide guidance, coaching, and mentorship to team members to enhance their skills and professional development.Conduct regular team meetings to communicate updates, performance expectations, and address any concerns or issues.Monitor and evaluate team performance, identifying areas for improvement and implementing corrective measures when necessary.Customer Service Excellence:Ensure prompt and accurate resolution of customer inquiries, complaints, and issues in a professional and timely manner.Set service level objectives and monitor team performance to ensure adherence to defined standards.Identify patterns or trends in customer feedback to drive process improvements and enhance customer satisfaction.Handle escalated customer concerns, demonstrating effective problem-solving skills and empathy.Process Improvement:Collaborate with relevant stakeholders to identify opportunities for process improvement, efficiency, and automation.Analyze customer support metrics and data to generate insights and recommendations for enhancing service quality.Develop and implement best practices and standard operating procedures (SOPs) to streamline workflows and ensure consistent service delivery.Monitor and report on key performance indicators (KPIs) to track team performance and identify areas of improvement.Cross-functional Collaboration:

Team Management Team management is the ability of a Leader to manage a group of members insuch a way that the assigned target should be performed successfully Accountable for every act of his team, be it shift adherence, floor behavior, andother factors.2. Roster Management Need to organize a planned weekly roster to avoid any chaos and for the smoothdelivery of tasks. Should be able to control shrinkage or be ready with Plan B to avoid any impact onthe performance in case he is experiencing shrinkage.3. Communication and Feedback Conduct team briefs as scheduled by the work force management team and in linewith the weekly focus agenda set by the Operations Managers. Ensure regular feedback is given to Sales Agents with regards to action plans thathave been set. Ensure all relevant business communications are communicated to the sales teamas and when required.4. Achieve Sales Targets Manage and drive sales team target and performance. Develop the sales team through coaching and training and identifying skills gaps. Plan, conduct and document coaching and training sessions in order to developagents skills and knowledge to improve sales performance. Measure and manage the Sales Agent team to ensue out-of-line situations areimmediately addressed. Communicates information in a timely, accurate and understood manner to all salesteam members. Ensure that all Human Resources policies and procedures are observed.5. Reporting and Administration Runs assessment reports, analyzes metrics, and reports data to the Senior VP andhigh-level management. Track and accurately update operational performance files for Sales Agents on aweekly basis. Compiling and sending reports as required by the business for relevant updates.

A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time

Openings for Team Lead Operation.Freelance/FulltimeExperience in BPO, Handling Team On Customer support.Good Communication & Excel SkillsLocation: Mysore.

Daily Job Responsibilities Daily Guest Interaction Customer Service Game Operating & Playing Selling Skills (Upselling and Cross-selling) Customer Operations Handling Cashiering ActivitiesSkills Required Efficient Communicator Friendly Guest disposition/Presentable. Outgoing and fun personality

Candidates should known Tamil language and must have android mobile phone.As a Team leader should be handling Team members and customers.As a Tele caller should be handling inbound and outbound calls. We also provide proper training and internship for Freshers and College student(final year)Chennai circle candidates only can apply this job.