Support Technician Graduate Experience Jobs in Guwahati

The ideal candidate will be responsible for coordinating the execution, installation, maintenance, and servicing of MEP (Mechanical, Electrical & Plumbing) systems for hospitality projects, ensuring timely project completion, quality standards, and efficient service operations.Key Responsibilities:- Coordinate MEP works, including HVAC, Electrical, Plumbing, Fire Fighting, and ELV systems.- Liaise with consultants, architects, contractors, vendors, and hotel management teams.- Review technical drawings, BOQs, and project specifications.- Monitor site activities, project schedules, quality, and safety standards.- Coordinate installation, servicing, and maintenance activities.- Plan and monitor preventive and breakdown maintenance.- Handle service requests, vendor coordination, and emergency maintenance.- Maintain service records, MIS reports, AMC schedules, and project documentation.- Assist in billing verification and spare parts inventory management.

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

We are looking for a Customer Service Representative to join our team in Guwahati. This is a full-time position for male candidates with 1 to 3 years of relevant experience. The successful candidate will help create a positive experience for our customers through effective communication and problem-solving skills.Key Responsibilities:- Respond to Customer Inquiries: Handle phone calls, emails, and messages from customers, providing clear and accurate information to address their concerns.- Resolve Issues: Quickly identify customer problems and offer solutions, ensuring customer satisfaction and retention.- Maintain Records: Keep detailed records of customer interactions, complaints, and resolutions in our database for future reference.- Collaborate with Team: Work closely with other team members to improve service quality and share feedback on customer insights.- Follow-Up: Reach out to customers to ensure that their issues were resolved and gather feedback on their experience.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A strong understanding of customer service principles is essential. Problem-solving skills are also vital to diagnose issues quickly and provide appropriate solutions. You should be detail-oriented, with the ability to manage multiple tasks efficiently. Proficiency in computer applications, including MS Office, is needed to handle records and documentation. A friendly and professional demeanor is expected when dealing with customers.

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock

An eminent automobile dealership in Guwahati. effective Management of the Dealerships Bodyshop Function, Meeting and Exceeding all Kipsmaximize the Use of all Available Resources to Ensure the Department is Run in the Most Effective Mannerfind Opportunities to Manage, Coach and Develop Colleaguesdemonstrate Exceptional Product Knowledge and Communicate this Appropriately with Customerspurchasing Parts and Supplies Needed for Repairs.background Automobile Industry