Software Installation Job Vacancies in Guwahati

As an IT Support Executive, you will play a key role in assisting users with their technology needs and resolving various IT issues.Key Responsibilities:- User Support: Provide direct technical support to staff, helping them with issues related to hardware, software, and network connectivity.- Troubleshooting: Diagnose and resolve problems efficiently, ensuring minimal disruption to daily operations. This includes both onsite and remote support.- System Maintenance: Perform regular checks and maintenance on IT equipment and infrastructure to ensure optimal performance.- Documentation: Maintain accurate records of support requests and resolutions in the ticketing system to track issues and improve future responses.- Equipment Setup: Assist in setting up new computers and peripherals, ensuring all systems are configured appropriately for user needs.- Training: Educate users on IT policies and best practices to enhance their knowledge and improve security protocols.Required Skills and Expectations:- Technical Knowledge: A basic understanding of computer systems, networks, and troubleshooting methodologies is essential. Familiarity with various operating systems and software applications is a plus.- Communication Skills: Strong verbal and written communication abilities to effectively explain technical information to non-technical users.- Problem-Solving Skills: Ability to think critically and analyze issues to find practical solutions quickly.- Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.- Adaptability: Must be open to learning new technologies and processes in a fast-paced work setting.

Key job Responsibility includes installation and service support for desktop, Laptop , networking and CC TV including installation of Printer and repairing laptop. Experience of Chip level repairing of laptop will be an added advantage . Work responsibility includes working at office as well as at customer site.

Up-to-date knowledge of IT systems and software packagesExcellent communication and motivational skills; both written and verbalExcellent time management skillsExcellent presentation skillsConfidence